Trinity Homecare - Kent

Very satisfied with Trinity care.Carers always prompt and friendly and carry out everything requested.If there is Staff illness am impressed with the quick substitution of another carer.Phone at Office always answered promptly and with a friendly and helpful manner.

The ladies that come to get my husband up and showered or washed in the morning are all very helpful. They make him laugh and he enjoys them coming. They also have a little chat with me and inform me of anything that is happening in the town.

Very nice.

The office staff are competant and efficient. The care and service provided is very good. Most importantly, the carers care. They are friendly and understanding, but practical. They appreciate my position and have given me some good advice.

Staff are compassionate, and appear to understand mum, some minor issues that are frustrating for family, such as notes left that items have run out of both food and toiletries but stock clearly in cupboards, sometimes lack of feedback from office staff when you have asked to be kept updated regarding any issues.

very happy with the care and service delivered The carer is doing a fantastic job and the manager and the support team have been excellent . we would very much recommend them to anyone thinking of choosing a care company.

My carer is top-notch and I have no criticisms of her whatsoever. She is attentive and observant of all my important needs and is only prevented from doing more by your own corporation stipulations (EG: nail cutting).

The girls that cared for my dear brother were beyond marvellous. They could humour him and get him to do things I couldn't. They treated him with respect and such kindness even if he was awkward. They would also cheer him up with their banter. They were an enormous support to me and gave me lots of advice not only in his care but any benefits I was entitled to. I could not have handled his illness without the truly wonderful ladies. What special people. I'll never forget you.

I am not sure what I need to add but we pay by direct debit and the last payment was split in to two payments , which is a little confusing,

I am indebted to each and every one of them.

Mum's last 2 carers have been lovely (current one and one before) Any issues have been quickly resolved. Care plan swiftly updated with changes. Mum would like to have more time just chatting but it's hard to know if that is possible/reasonable. It would be helpful to have an outline of reasonable expectations. Mum is well cared for, always clean, well-fed etc. I have always found the carers to be polite and helpful and feel confident that she is well cared for.

Excellent physical aid where necessary and good humored conversation - they laugh at my jokes.

Quite satisfied. Excellent staff of carers - each I class as a friend and confidant.

The care provided for my husband is always cheerful, kind, efficient and professional. We very much like the continuity of personnel and timing. We are very satisfied with the quality of care provided by Genuine Care.

Overall we have been very pleased with the care that Mum has received. From the staff that come out to her home to the staff in the office when we have rang with queries, problems or to pay the invoice. The service has always been very good.

The care my mother has received over the last year or more has been excellent. The Genuine carers have been kind, efficient, gentle and always so happy which makes such a difference. The timing of the three-day visits has been very suitable and at times flexible, but all good. They were extremely hard and this is very much appreciated by my mother and myself.