Trinity Homecare - Kent

139 High Street, Edenbridge TN8 5AX
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9.3 12 Reviews
  • Trinity Homecare - Kent, Edenbridge
Trinity Homecare – Kent: Trusted Home Care Rooted in Compassion

Formerly known as Genuine Care, Trinity Homecare brings years of experience and heartfelt support to individuals across the region. As part of the award-winning Trinity Homecare Group, the team provides high-quality, person-centred care that empowers people to remain safe, comfortable, and independent in their own homes.

Why Choose Trinity Homecare?

With a proud heritage and strong ties to the local community, Trinity Homecare is committed to building lasting, meaningful relationships between clients and carers. Services are tailored to individual needs, whether it’s a helping hand a few times a week or full-time live-in care.

Services Include:
• Personal care such as washing, dressing, and medication assistance
• Companionship and social interaction
• Help with shopping, errands, and medical appointments
• Meal preparation and household tasks
• Live-in care offering 24/7 peace of mind
• Specialist care for conditions such as dementia, Alzheimer’s, and Parkinson’s
• Palliative and end-of-life support
• Night sitting and sleep-in care
• Respite care and 24-hour on-call support

Careers at Trinity Homecare – Kent

Trinity Homecare – Kent offers fulfilling roles for dedicated care professionals. Benefits include:
• Flexible hours and market-leading pay
• Enhanced weekend and evening rates
• Tax-free mileage, holiday pay, and pension scheme
• Health cash plans and referral bonuses
• Full induction and ongoing training

All carers are fully trained, DBS-checked, and insured to deliver exceptional care.

Contact Today
Discover how Trinity Homecare – Kent can support you or a loved one. Compassionate care, built on trust and delivered with heart.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £40.75
  • Weekly Live-in Care Fees: £1190 – £2646

These prices are only a guideline, please contact Trinity Homecare - Kent to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Ellie Black (Registered Manager)

Trinity Homecare - Kent Reviews (12)

9.3

Trinity Homecare - Kent has a Review Score of 9.3 (9.300) out of 10, based on 8 reviews in the last 2 years. Over all time Trinity Homecare - Kent has 12 reviews.

Overall Experience

  • 8
  • 4
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Date Published

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4

Review from G B (Son of Client) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are compassionate, and appear to understand mum, some minor issues that are frustrating for family, such as notes left that items have run out of both food and toiletries but stock clearly in cupboards, sometimes lack of feedback from office staff when you have asked to be kept updated regarding
any issues.

Reply from George Neel, Group Commercial Director at Trinity Homecare - Kent

Thanks for taking the time to share your feedback. We're really glad to hear that the team is showing compassion and understanding towards your mum - that's so important to us.We're sorry to hear about the issues you've experienced with communication and note-keeping. We understand how frustrating that must be and we'll follow up with the team to make sure these points are addressed. Your feedback helps us improve, and we really appreciate you being open about it.If you'd like to speak with us directly about anything specific, please don't hesitate to get in touch.Best regards,The Trinity Homecare Team

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Review from Darren W (Son of Client) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

very happy with the care and service delivered The carer is doing a fantastic job and the manager and the support team have been excellent . we would very much recommend them to anyone thinking of choosing a care company.

Reply from George Neel, Group Commercial Director at Trinity Homecare - Kent

Thank you for your review. We're really pleased to hear that you're happy with the care and support being provided. It's great to know the carer is doing a fantastic job and that you've felt well supported by the manager and the wider team.We really appreciate the recommendation - it means a lot. If there's anything you need or any way we can improve, just let us know.Best regards,The Trinity Homecare Team

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Review from P B (Client) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My appraisal is pretty well unchanged from my previous one.
My carer is top-notch and I have no criticisms of her whatsoever. She is attentive and observant of all my important needs and is only prevented from doing more by your own corporation stipulations (EG: nail cutting).

Reply from George Neel, Group Commercial Director at Trinity Homecare - Kent

Dear P B,Thank you for your kind words and for taking the time to share your feedback again. We're so pleased to hear that your carer continues to meet your needs and provide excellent support.We appreciate your understanding around the areas where our carers are limited by policy. Please don't hesitate to let us know if there's anything else we can do to help.Warm regards,The Trinity Team

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Review from Jennifer B (Sister of Client) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls that cared for my dear brother were beyond marvellous. They could humour him and get him to do things I couldn't. They treated him with respect and such kindness even if he was awkward. They would also cheer him up with their banter. They were an enormous support to me and gave me lots of
advice not only in his care but any benefits I was entitled to. I could not have handled his illness without the truly wonderful ladies. What special people. I'll never forget you.

Reply from Kerry Clifton, Senior Marketing Manager at Trinity Homecare - Kent

Thank you for taking the time to submit a review. I am glad we were able to support you and your brother at a time of need.

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Review from C F (Wife of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We find that all your carers are equally good.
A little early in the morning but we're used to it! I can't think I need to add anything else.
I am not sure what I need to add but we pay by direct debit and the last payment was split in to two payments , which is a little confusing,

Reply from George Neel, Group Commercial Director at Trinity Homecare - Kent

Thank you so much for taking the time to share your feedback. We're really pleased to hear that you find all our carers to be consistently good. That's exactly the standard of care we strive to deliver every day. We also appreciate your comment about the early start - and admire your understanding and adaptability. Thank you once again for your honest feedback and for trusting us with your care. From all the team at Trinity Homecare

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Review from T W (Husband of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to date found each of your staff members to be kind, pleasant, thoughtful and efficient - precisely the qualities needed to administer effective personal care to my house-bound wife who has dementia. Your staff treat her with respect and kindness, such that she shows a fondness and affection
towards them.
I am indebted to each and every one of them.

Reply from Kerry Clifton, Senior Marketing Manager at Trinity Homecare - Kent

Thank you so much for your lovely words. I will make sure our team at Edenbridge are made aware of your review.

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Review from C P (Daughter of Client) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's last 2 carers have been lovely (current one and one before) Any issues have been quickly resolved. Care plan swiftly updated with changes. Mum would like to have more time just chatting but it's hard to know if that is possible/reasonable. It would be helpful to have an outline of reasonable expectations.
Mum is well cared for, always clean, well-fed etc. I have always found the carers to be polite and helpful and feel confident that she is well cared for.

Reply from George Neel, Group Commercial Director at Trinity Homecare - Kent

Dear C P,Thank you very much for taking the time to share your kind and thoughtful feedback about your mum's care. We're so pleased to hear that her last two carers have made a positive difference and that any concerns have been promptly addressed. Ensuring consistent, compassionate, and responsive care is something we strive for every day, and it's heartening to know your mum feels well cared for, clean, and comfortable.We also truly appreciate your comments regarding the value of having a clearer outline of reasonable expectations. That's incredibly helpful input and something we will review internally to support more open communication and peace of mind for families like yours.Thank you again for your continued trust in our team and for your kind words about the staff. It means a great deal to all of us.From the Trinity Homecare team

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Review from Alan G (Client) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent physical aid where necessary and good humored conversation - they laugh at my jokes.

Reply from Julie Flatt, Marketing Manager at Trinity Homecare - Kent

Dear Alan,
Thank you for taking the time to write a review, we are pleased to hear that you are happy with our care and the carers are good company.
Best wishes,
The Genuine Care Team

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Review from Robert M (Client) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite satisfied. Excellent staff of carers - each I class as a friend and confidant.

Reply from The Genuine Care Team at Trinity Homecare - Kent

Dear Robert,
Thank you very much for taking the time to write a review. It is lovely to hear of the bond you have with your carers.
Best wishes,
The Genuine Care Team

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Review from Patricia C (Wife of Client) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my husband is always cheerful, kind, efficient and professional. We very much like the continuity of personnel and timing. We are very satisfied with the quality of care provided by Genuine Care.

Reply from The Genuine Care Team, The Genuine Care Team at Trinity Homecare - Kent

Dear Patricia,
Thank you for taking the time to write a review and for your comments. It is great to hear that you are enjoying the continuity of care, which we feel is important to our clients.
Best wishes,
The Genuine Care Team

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Review from C P (Daughter of Client) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we have been very pleased with the care that Mum has received. From the staff that come out to her home to the staff in the office when we have rang with queries, problems or to pay the invoice. The service has always been very good.

Reply from , The Genuine Care Team at Trinity Homecare - Kent

Thank you for taking the time to write a review, we are so pleased that you are happy with your mum's care and overall service.
Best wishes
The Genuine Care Team.

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Review from S A (Daughter of Client) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received over the last year or more has been excellent. The Genuine carers have been kind, efficient, gentle and always so happy which makes such a difference. The timing of the three-day visits has been very suitable and at times flexible, but all good. They were extremely hard
and this is very much appreciated by my mother and myself.

Reply from The Genuine Care Team at Trinity Homecare - Kent

Thank you for taking the time to write a review. We are very pleased to hear that you are happy with the care that your mother receives.
Best wishes. The Genuine Care Team.

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Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Trinity Homecare - Kent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Trinity Homecare - Kent is calculated as follows: ( (26 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 46 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Homecare - Kent is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (2)

Ellie

Ellie Black

Job Title: Registered Manager

Joined: 2023

Having spent 10 years as an NHS associate practitioner, Ellie brings a wealth of care experience to the Genuine team and serves as the Registered Manager for the business.

Alina

Alina Vulpoiu

Job Title: Administrator

Joined: 2013

Having joined Genuine in 2013, Alina works as our live-in care supervisor. During her time with the company, Alina has completed her Level 5 Diploma in Leadership and Management for Health and Social Care and has been a part of the team to has consistently delivered an ‘Outstanding’ CQC rating.

Frequently Asked Questions about Trinity Homecare - Kent

What Type of Services does Trinity Homecare - Kent offer?

Trinity Homecare - Kent offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Homecare - Kent to verify any information. View our terms and conditions. Trinity Homecare - Kent has an Enhanced Service - more info.