Submit a Review for Crossroads (Sandwell)
Carers Hub, 494 Wolverhampton Road, Oldbury, B68 8DG
View full details of Crossroads (Sandwell)Latest Reviews for Crossroads (Sandwell)
06 February 2026
Couldn't look after mom without these guys they fit in very well helping to keep mom at home they are all lovely people who we trust we really couldn't do it without them , the carers are all lovely people managed by professional people
Thank you
06 February 2026
Crossroads Caring for Carers has been an absolute lifeline for my family and me. Their team provide personalised, flexible care right in our home, giving me precious time to rest and recharge knowing my mother is in compassionate, capable hands - exactly what every carer hopes for. Their support
goes beyond practical help; it has given me peace of mind, confidence, and a renewed sense of balance in my life. The staff are always friendly, respectful, and professional, listening carefully to our needs and tailoring their support around us. I couldn't recommend Crossroads highly enough to anyone navigating the challenges of caring - they truly make a meaningful difference every day
11 November 2025
We highly recommend Crossroads for home care. All the carers were excellent and very respectful of our elderly Dad. The communication was excellent at all times. The staff that I had the pleasure of meeting were all super. Our Dad is very happy with his care from Crossroads.
16 October 2025
Crossroads are a brilliant organisation all the carers are lovely, caring and work with you every step of the way, all visits are monitored to make sure everything runs smoothly such wonderful management and carers would recommend to any one i knew my mom was in safe hands thank you so much
16 October 2025
The sitting service for my husband was organised extremely well with professionalism from all involved from Adult services the Carers hub and Crossroads. All involved including the sitter were very kind, helpful, thoughtful and caring. It made a big difference to me being a 24 hour carer for 3 years
and having been stressed and depressed for the last 8 months. I was able to go out and have time to myself knowing my husband was safe at home with the carer. I thoroughly recommend them to all in need of help.
30 September 2025
Booking respite care was stress-free and every date and time requested was available except one where a mutually acceptable alternative was easily found..
There was an initial home visit which was extremely well handled and useful.
The carers (two were experenced) were well trained, skilful and
sympathetic.
My wife was initially nervous about a stranger coming into our home but soon struck up a good friendship.
Would have no hesitation about using the service again if the local authority provided the funding or would self-fund if there was an essential reason.
02 September 2025
The support worker has befriend my sister and engaged her in activities. This is not easy with her health conditions and rare dementia. She always on time and if needs to change the times the office phone well in advance. Thanks
07 August 2025
I had a positive experience wtih your services Crossroads community respite care sitting service. The services provided was good and the staff was caring friendly and supportive throughout. Their warm approach made my mum happy and she made a real difference and I appreciate the quality of care
given.
29 July 2025
The gentleman who came to sit with my husband was very respectful, kind and understanding, my husband can be difficult (!!) but the carer calmed him down and my husband was happy for me to leave (never happens!)
28 July 2025
My father is the main carer of my housebound mother. As such , he is compelled to also stay in their house. "Crossroads" offered help by sending a carer to sit with my mother and keep her company whilst I took my father out on day trips. They were very thorough in setting up the sessions. The women
they sent were punctual, polite and friendly. It was a very helpful service and we are all thankful for the help they gave us.
08 July 2025
After a few years of caring for Mom by myself her condition deteriorated and I realized I needed help, this was hard decision to make for Mom and myself letting strangers into my home to care for moms personal needs, Mom can't do anything for herself so it's a hard job , dressing washing
transferring from bed to chair, pad changing toileting meals etc ,,we took the plunge and contacted adult services that didn't go too well, but then I came across crossroads, from my first enquiry I was asked a lot of questions all about moms needs and the families , I immediately knew they were going to be thorough, they helped me arrange the equipment that was needed and we all sat down together to talk about care plans no details were left out no questions unanswered, once our care started i felt a massive amount of relief, the ladies came in and out doing the hardest of jobs with ease , chatty friendly and very reassuring, we feel very comfortable letting these ladies into our lives thank you
20 June 2025
My wife has dementia and is now housebound (my choice to keep her at home). I need to get out, and I was told about Crossroads. Had them for 6 weeks twice a week, what a help. Then I needed an odd day urgent, and they helped; they are very helpful and caring. I will pass information on to anyone
who needs help with care.
Thank you all.
18 June 2025
I am taking advantage of your 6 week respite arrangements. My wife has advanced Alzheimers and I am her carer. This is the first time we have been apart and I was nervous about the arrangement although I needed it. However having had the benefit of 3 visits from a particular carer so far I am very
pleased with the outcome which has enabled me to have a break and also to do a few things requiring attention at home. My wife has been peaceful and relaxed under the carer's careful and warm company.
07 March 2025
Cannot fault the carers that looked after dad caring, compassionate and helpful, even in very difficult circumstances as his condition deteriorated.
07 March 2025
A really useful service to give carers regular respite.
07 February 2025
We have utilised a number of organisations to provide care to my relative. Crossroads stands head and shoulders above the rest.
The care staff almost always went above and beyond the basics. They were endlessly patient and gave freely to offer support. I always felt my relative was in good hands.
The staff were well organised and managed, suggesting a high degree of structure and dedication behind the scenes. We were always confident that the appropriate level of support would turn up on time, equipped to carry out their role.
None of this was straightforward in a time of staff shortages. It is to Crossroads' great credit that my relative's care was never compromised.
The key quality, however, was the ability of the carers to deliver care effectively, efficiently and professionally. In short, they delivered a caring service in a way that showed they genuinely cared.
07 February 2025
Care is great, person centred, consistent staff and always friendly. Have a good rapport with everyone in the family and nothing is too much. The office is always friendly and there is always someone that answers and happy to support where they can. They escalate any concerns accordingly and feel
relief knowing she is cared for when we can't be there.
07 February 2025
I have found the managerial staff friendly and approachable. They follow-up on any requests and queries.
Whilst I have not met all of the individual carers, my friend (the client) speaks highly of them. They certainly all follow the care-plan and give a clear write-up of visits. These are, in most
cases, available on the app immediately after, or soon after the visit.
The carers allow my friend (the client) to be supported whilst still respecting her wish to remain as independent as possible. For example, they will always offer to prepare a meal for her. Sometimes she will accept this offer, but more usually, prefers to prepare one herself.
07 February 2025
We're are both happy with the care provided. Staff are professional, caring and punctual. Dad always looks forward to their visits especially three members of staff in particular. He also enjoys attending the day centre.
07 February 2025
Crossroads provided a professional caring service to my mother. My mother became very fond of the carers.
Not only were the carers excellent, management were always very responsive and helpful.
Crossroads enabled my mother to continue to live in her own home, which had been her strong wish.
Latest Reviews for Crossroads (Sandwell)
06 February 2026
Couldn't look after mom without these guys they fit in very well helping to keep mom at home they are all lovely people who we trust we really couldn't do it without them , the carers are all lovely people managed by professional people
Thank you
06 February 2026
Crossroads Caring for Carers has been an absolute lifeline for my family and me. Their team provide personalised, flexible care right in our home, giving me precious time to rest and recharge knowing my mother is in compassionate, capable hands - exactly what every carer hopes for. Their support
goes beyond practical help; it has given me peace of mind, confidence, and a renewed sense of balance in my life. The staff are always friendly, respectful, and professional, listening carefully to our needs and tailoring their support around us. I couldn't recommend Crossroads highly enough to anyone navigating the challenges of caring - they truly make a meaningful difference every day
11 November 2025
We highly recommend Crossroads for home care. All the carers were excellent and very respectful of our elderly Dad. The communication was excellent at all times. The staff that I had the pleasure of meeting were all super. Our Dad is very happy with his care from Crossroads.
16 October 2025
Crossroads are a brilliant organisation all the carers are lovely, caring and work with you every step of the way, all visits are monitored to make sure everything runs smoothly such wonderful management and carers would recommend to any one i knew my mom was in safe hands thank you so much
16 October 2025
The sitting service for my husband was organised extremely well with professionalism from all involved from Adult services the Carers hub and Crossroads. All involved including the sitter were very kind, helpful, thoughtful and caring. It made a big difference to me being a 24 hour carer for 3 years
and having been stressed and depressed for the last 8 months. I was able to go out and have time to myself knowing my husband was safe at home with the carer. I thoroughly recommend them to all in need of help.
30 September 2025
Booking respite care was stress-free and every date and time requested was available except one where a mutually acceptable alternative was easily found..
There was an initial home visit which was extremely well handled and useful.
The carers (two were experenced) were well trained, skilful and
sympathetic.
My wife was initially nervous about a stranger coming into our home but soon struck up a good friendship.
Would have no hesitation about using the service again if the local authority provided the funding or would self-fund if there was an essential reason.
02 September 2025
The support worker has befriend my sister and engaged her in activities. This is not easy with her health conditions and rare dementia. She always on time and if needs to change the times the office phone well in advance. Thanks
07 August 2025
I had a positive experience wtih your services Crossroads community respite care sitting service. The services provided was good and the staff was caring friendly and supportive throughout. Their warm approach made my mum happy and she made a real difference and I appreciate the quality of care
given.
29 July 2025
The gentleman who came to sit with my husband was very respectful, kind and understanding, my husband can be difficult (!!) but the carer calmed him down and my husband was happy for me to leave (never happens!)
28 July 2025
My father is the main carer of my housebound mother. As such , he is compelled to also stay in their house. "Crossroads" offered help by sending a carer to sit with my mother and keep her company whilst I took my father out on day trips. They were very thorough in setting up the sessions. The women
they sent were punctual, polite and friendly. It was a very helpful service and we are all thankful for the help they gave us.
08 July 2025
After a few years of caring for Mom by myself her condition deteriorated and I realized I needed help, this was hard decision to make for Mom and myself letting strangers into my home to care for moms personal needs, Mom can't do anything for herself so it's a hard job , dressing washing
transferring from bed to chair, pad changing toileting meals etc ,,we took the plunge and contacted adult services that didn't go too well, but then I came across crossroads, from my first enquiry I was asked a lot of questions all about moms needs and the families , I immediately knew they were going to be thorough, they helped me arrange the equipment that was needed and we all sat down together to talk about care plans no details were left out no questions unanswered, once our care started i felt a massive amount of relief, the ladies came in and out doing the hardest of jobs with ease , chatty friendly and very reassuring, we feel very comfortable letting these ladies into our lives thank you
20 June 2025
My wife has dementia and is now housebound (my choice to keep her at home). I need to get out, and I was told about Crossroads. Had them for 6 weeks twice a week, what a help. Then I needed an odd day urgent, and they helped; they are very helpful and caring. I will pass information on to anyone
who needs help with care.
Thank you all.
18 June 2025
I am taking advantage of your 6 week respite arrangements. My wife has advanced Alzheimers and I am her carer. This is the first time we have been apart and I was nervous about the arrangement although I needed it. However having had the benefit of 3 visits from a particular carer so far I am very
pleased with the outcome which has enabled me to have a break and also to do a few things requiring attention at home. My wife has been peaceful and relaxed under the carer's careful and warm company.
07 March 2025
Cannot fault the carers that looked after dad caring, compassionate and helpful, even in very difficult circumstances as his condition deteriorated.
07 March 2025
A really useful service to give carers regular respite.
07 February 2025
We have utilised a number of organisations to provide care to my relative. Crossroads stands head and shoulders above the rest.
The care staff almost always went above and beyond the basics. They were endlessly patient and gave freely to offer support. I always felt my relative was in good hands.
The staff were well organised and managed, suggesting a high degree of structure and dedication behind the scenes. We were always confident that the appropriate level of support would turn up on time, equipped to carry out their role.
None of this was straightforward in a time of staff shortages. It is to Crossroads' great credit that my relative's care was never compromised.
The key quality, however, was the ability of the carers to deliver care effectively, efficiently and professionally. In short, they delivered a caring service in a way that showed they genuinely cared.
07 February 2025
Care is great, person centred, consistent staff and always friendly. Have a good rapport with everyone in the family and nothing is too much. The office is always friendly and there is always someone that answers and happy to support where they can. They escalate any concerns accordingly and feel
relief knowing she is cared for when we can't be there.
07 February 2025
I have found the managerial staff friendly and approachable. They follow-up on any requests and queries.
Whilst I have not met all of the individual carers, my friend (the client) speaks highly of them. They certainly all follow the care-plan and give a clear write-up of visits. These are, in most
cases, available on the app immediately after, or soon after the visit.
The carers allow my friend (the client) to be supported whilst still respecting her wish to remain as independent as possible. For example, they will always offer to prepare a meal for her. Sometimes she will accept this offer, but more usually, prefers to prepare one herself.
07 February 2025
We're are both happy with the care provided. Staff are professional, caring and punctual. Dad always looks forward to their visits especially three members of staff in particular. He also enjoys attending the day centre.
07 February 2025
Crossroads provided a professional caring service to my mother. My mother became very fond of the carers.
Not only were the carers excellent, management were always very responsive and helpful.
Crossroads enabled my mother to continue to live in her own home, which had been her strong wish.