Crossroads (Sandwell)

Although your involvement was for a relatively short period of around three weeks, the support you provided made a tremendous difference to both of us. As my mom's full-time carer at home, having the respite and support of two nights of sitting care was invaluable and gave me some much-needed rest during an incredibly difficult time. The additional hours that I was able to arrange separately alongside the funded support were also a great help. They enabled me to continue caring for Mom at home and fulfil her wish of remaining there until the end of her life. I would particularly like to thank Letisha for the care, kindness, and support she showed to my mom during the nights she sat with her. Her gentle and reassuring manner helped Mom feel safe, comfortable, and well cared for. Knowing that Mom was being looked after.

Great responsive service from an amazing team of carers. Excellent communication with family members via an easy to use App or by phone/e-mail where necessary. Would highly recommend to anyone who wants their relative living semi independently in their own home with support.

All the staff at Crossroads have been lovely. The care given to my 94 year old dad has helped with the responsibility I have and my dad really enjoys the carers' visits. The communication especially with Amy has been very good and supportive. I would recommend them to look after your relative.

I am extremely pleased with the level of care and professionalism provided by Crossroads. The team demonstrated genuine compassion, respect, and dedication to meeting individual needs. The staff are highly skilled and incredibly patient, always taking the time to ensure comfort and dignity are maintained.

Crossroads carers assist my mother with all personal care, with assisting mom to wash ,dress mouth care this helps my mother to keep her independents , carers also do afternoon sits while her family have breaks, this is a great peace of mind for her family,

We really couldn't look after mom at home without Crossroads Care.

If any problems arise the management and administration are always there to help. He is now using the new day centre.

I had Crossroads Caring for Carers recommended to me when I first needed to find care. I have not been disappointed with that recommendation. The staff are always helpful and willing to listen to and act on requests that I make. The App-based reporting system, completed after each visit is most helpful and helps put my mind at ease, especially as i live some distance from the client.

It's a great service & I would struggle without it.

All through care experience both the coordinators and care staff have shown care and professionalism. When timings of care package has had to be adjusted they have accommodating . They have raised any issues that I haven't been aware of and have ensured that Jean is able to remain at home and to provide support for me .

Uniform friendly and respectful .

I would highly recommend their service.

The care my mom receives is friendly, consistent and reliable. The staff are generally attentive and always responsive. Management is also good and flexible for our requirements, as well as being good communicators. The care app has also proved to be a useful resource, and backs up the quality of the care.

It's a good service to work with and provides everything you need for reliable care in the home. Can't fault them.

I am very pleased with all the help received from all concerned at Crossroads

The care team are all friendly to mum and me we get on very well ,they treat mom with respect when washing and using the toilet they make sure moms comfortable when they put her to bed .mom enjoys the time they sit and talk to her and make her tea and coffee altogether a lovely team .

Crossroads Caring for Carers has been an absolute lifeline for my family and me. Their team provide personalised, flexible care right in our home, giving me precious time to rest and recharge knowing my mother is in compassionate, capable hands - exactly what every carer hopes for. Their support goes beyond practical help; it has given me peace of mind, confidence, and a renewed sense of balance in my life. The staff are always friendly, respectful, and professional, listening carefully to our needs and tailoring their support around us. I couldn't recommend Crossroads highly enough to anyone navigating the challenges of caring - they truly make a meaningful difference every day

We highly recommend Crossroads for home care. All the carers were excellent and very respectful of our elderly Dad. The communication was excellent at all times. The staff that I had the pleasure of meeting were all super. Our Dad is very happy with his care from Crossroads.

Crossroads are a brilliant organisation all the carers are lovely, caring and work with you every step of the way, all visits are monitored to make sure everything runs smoothly such wonderful management and carers would recommend to any one i knew my mom was in safe hands thank you so much

The sitting service for my husband was organised extremely well with professionalism from all involved from Adult services the Carers hub and Crossroads. All involved including the sitter were very kind, helpful, thoughtful and caring. It made a big difference to me being a 24 hour carer for 3 years and having been stressed and depressed for the last 8 months. I was able to go out and have time to myself knowing my husband was safe at home with the carer. I thoroughly recommend them to all in need of help.

Would have no hesitation about using the service again if the local authority provided the funding or would self-fund if there was an essential reason.

The support worker has befriend my sister and engaged her in activities. This is not easy with her health conditions and rare dementia. She always on time and if needs to change the times the office phone well in advance. Thanks