Crossroads (Sandwell)

Uniform friendly and respectful .

The care team are all friendly to mum and me we get on very well ,they treat mom with respect when washing and using the toilet they make sure moms comfortable when they put her to bed .mom enjoys the time they sit and talk to her and make her tea and coffee altogether a lovely team .

I am very pleased with all the help received from all concerned at Crossroads

The care my mom receives is friendly, consistent and reliable. The staff are generally attentive and always responsive. Management is also good and flexible for our requirements, as well as being good communicators. The care app has also proved to be a useful resource, and backs up the quality of the care.

It's a good service to work with and provides everything you need for reliable care in the home. Can't fault them.

I would highly recommend their service.

Crossroads Caring for Carers has been an absolute lifeline for my family and me. Their team provide personalised, flexible care right in our home, giving me precious time to rest and recharge knowing my mother is in compassionate, capable hands - exactly what every carer hopes for. Their support goes beyond practical help; it has given me peace of mind, confidence, and a renewed sense of balance in my life. The staff are always friendly, respectful, and professional, listening carefully to our needs and tailoring their support around us. I couldn't recommend Crossroads highly enough to anyone navigating the challenges of caring - they truly make a meaningful difference every day

Thank you

We highly recommend Crossroads for home care. All the carers were excellent and very respectful of our elderly Dad. The communication was excellent at all times. The staff that I had the pleasure of meeting were all super. Our Dad is very happy with his care from Crossroads.

Crossroads are a brilliant organisation all the carers are lovely, caring and work with you every step of the way, all visits are monitored to make sure everything runs smoothly such wonderful management and carers would recommend to any one i knew my mom was in safe hands thank you so much

The sitting service for my husband was organised extremely well with professionalism from all involved from Adult services the Carers hub and Crossroads. All involved including the sitter were very kind, helpful, thoughtful and caring. It made a big difference to me being a 24 hour carer for 3 years and having been stressed and depressed for the last 8 months. I was able to go out and have time to myself knowing my husband was safe at home with the carer. I thoroughly recommend them to all in need of help.

Would have no hesitation about using the service again if the local authority provided the funding or would self-fund if there was an essential reason.

The support worker has befriend my sister and engaged her in activities. This is not easy with her health conditions and rare dementia. She always on time and if needs to change the times the office phone well in advance. Thanks

I had a positive experience wtih your services Crossroads community respite care sitting service. The services provided was good and the staff was caring friendly and supportive throughout. Their warm approach made my mum happy and she made a real difference and I appreciate the quality of care given.

The gentleman who came to sit with my husband was very respectful, kind and understanding, my husband can be difficult (!!) but the carer calmed him down and my husband was happy for me to leave (never happens!)

My father is the main carer of my housebound mother. As such , he is compelled to also stay in their house. "Crossroads" offered help by sending a carer to sit with my mother and keep her company whilst I took my father out on day trips. They were very thorough in setting up the sessions. The women they sent were punctual, polite and friendly. It was a very helpful service and we are all thankful for the help they gave us.

After a few years of caring for Mom by myself her condition deteriorated and I realized I needed help, this was hard decision to make for Mom and myself letting strangers into my home to care for moms personal needs, Mom can't do anything for herself so it's a hard job , dressing washing transferring from bed to chair, pad changing toileting meals etc ,,we took the plunge and contacted adult services that didn't go too well, but then I came across crossroads, from my first enquiry I was asked a lot of questions all about moms needs and the families , I immediately knew they were going to be thorough, they helped me arrange the equipment that was needed and we all sat down together to talk about care plans no details were left out no questions unanswered, once our care started i felt a massive amount of relief, the ladies came in and out doing the hardest of jobs with ease , chatty friendly and very reassuring, we feel very comfortable letting these ladies into our lives thank you

Thank you all.

I am taking advantage of your 6 week respite arrangements. My wife has advanced Alzheimers and I am her carer. This is the first time we have been apart and I was nervous about the arrangement although I needed it. However having had the benefit of 3 visits from a particular carer so far I am very pleased with the outcome which has enabled me to have a break and also to do a few things requiring attention at home. My wife has been peaceful and relaxed under the carer's careful and warm company.

Cannot fault the carers that looked after dad caring, compassionate and helpful, even in very difficult circumstances as his condition deteriorated.

A really useful service to give carers regular respite.