Crossroads (Sandwell)

Carers Hub, 494 Wolverhampton Road, Oldbury B68 8DG
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9.9 45 Reviews
  • Crossroads (Sandwell), Oldbury
Crossroads offers personalised care and support packages to help you to stay in your own home for as long as possible.

Care is person-centred and can be provided to people of all ages, disabilities and health conditions, 24 hours daily, with access to emergency support.

If you live in Sandwell or the surrounding areas, the team of Care Support Workers can provide tailor-made, flexible support to meet your individual needs. This can include:

- Personal care & rehabilitation support
- Meal preparation
- Help with shopping and chores in the home
- Support with taking medication
- Companionship
- Help to get out and about to socialise or to attend hospital or GP visits
- Respite breaks
- Palliative care
- Night sits

Their services can be accessed in a variety of ways. They are able to advise you if you are self-funding or eligible for statutory funding to cover care costs.

Crossroads also offers a Day Club which strives to support the health and wellbeing of people who require care as well as their family carers. A skilled team of Crossroads Care Support Workers are on hand at the Day Club to assist people with mealtimes and toileting needs if required.

The Day Club is held on the first Wednesday of each month from 10am - 3pm at The Oak Tree Centre.
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Care Provided by Crossroads (Sandwell)

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28

The hourly care fee of £28.00 is for daytime visits, during the week (Monday - Friday). Please note that our pricing will vary depending on evenings/nights/weekends/bank holidays. Prices correct as of April 2025 and may be subject to review periodically.


Our services can be accessed in a variety of ways. We are able to advise you if you are self-funding or eligible for statutory funding to cover the costs of your care. Please do not hesitate to contact us for advice if you are in need of a care package for yourself or a family member.

These prices are only a guideline, please contact Crossroads (Sandwell) to find out the exact price for your requirements.

Contact Crossroads (Sandwell) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Crossroads (Sandwell) to get a personalised quote.

Good to Know

Owner

  • Crossroads Caring for Carers
  • Voluntary / Not for Profit Owned

Person in Charge

  • Christine Christie (CEO)

Crossroads (Sandwell) Reviews (45)

9.9

Crossroads (Sandwell) has a Review Score of 9.9 (9.897) out of 10, based on 32 reviews in the last 2 years.
Over all time Crossroads (Sandwell) has 45 reviews.

Overall Experience
  • 41
  • 4
  • 0
  • 0
  • 0
Date Published
  • 45
  • 8
  • 20
  • 32
  • 13
Reviewer Connection to Crossroads (Sandwell)
  • 16
  • 10
  • 7
  • 5
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 45, showing 41-45
Review from Karen H (Daughter of Client) published on 25 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Crossroads have been providing care for my mother since September last year. They are our fifth care company and have been like a breath of fresh air. The care she has received from all of her regular carers has been excellent and she has developed a lovely relationship with them. They make such an
effort to understand her and adapt to her needs. Any issues raised are dealt with efficiently and effectively. I feel all members involved in my mother's care work as a team. They also work closely with me to ensure she receives the best possible care to enable her to remain in her own home. I couldn't ask for a better care agency.
Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)Thank you for such a lovely review! We’re pleased to hear that you are happy with our service and that your input is taken on board to ensure the best possible care. It’s also great to hear about the relationship that our care support workers have developed with your mum, the personal touch is exactly what we strive for.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Wendy F (Client) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent company well trained conscientious staff. Management is well-run and has good lines of communication. Staff always immaculately presented. On time and eager to support both the client and family.
Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)Thank you for taking the time to write us a review and for your kind words about our team members, both in the office and out in our community. It's really great to hear this kind of feedback and I will be sure to pass it on to my colleagues.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L K (Daughter of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service we have received for our mother has been outstanding. Crossroads have been brilliant and very accommodating to our mothers needs.
Our mother has become very fond of all the carers who supply her care and we are extremely happy with the level of care that has been provided to her.
Overall,
we are very happy we chose Crossroads and we couldn’t ask for a better care agency to provide care for our mother.
Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)Thank you for taking the time to leave us such a lovely review. We’re really pleased to hear that your mother - and you and your family - are happy with our service and we will be sure to pass on the wonderful feedback to our team members.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K M (Daughter of Client) published on 14 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have settled in well with carers. Have built up good relationships and feel able and happy to raise queries as needed.
Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)Thank you for your review. Your comments about our team members are much appreciated and I will make sure to pass them on.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H S (Niece of Client) published on 14 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always happy with the care service. All aspects of care are carried out respectfully. Everyone understands the needs of the client.
Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)Thank you so much for your review. We’re really pleased to hear that you are satisfied with our service and that needs are being met.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Crossroads (Sandwell) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.897 for Crossroads (Sandwell) is calculated as follows: ( (167 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 184 Ratings = 4.897
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Crossroads (Sandwell) is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Christine

Christine Christie

Job Title: Chief Executive Officer (CEO)

Responsible for the overall running and success of the organisation, business strategy and future plans.

Michelle

Michelle Oseland

Job Title: Registered Care Manager Joined: 2021

Michelle has a wealth of experience gained from 29 years in the health & social care. Starting out as a carer, she has worked in community care, extra care, and residential care and she has been a Registered Care Manager for the last 11 years.


Managing the Care Team at Crossroads, Michelle is committed to ensuring that high-quality, personalised care is delivered.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crossroads (Sandwell) to verify any information. View our terms and conditions. Crossroads (Sandwell) has an Enhanced Service - more info.