Crossroads (Sandwell)

We are very pleased with the service. Carers are friendly and helpful.

A very, very helpful and caring person.

Treat your people with respect.

Suberb service, truly caring sitter and extremely sociable. Always on time and very amenable, nothing is too much trouble at all. Always leaves things clean and tidy, and washes up too. I have every confidence and faith in your services. Thank you.

I don't know how we would have managed without the support of Crossroads. The staff were so incredibly kind, loving and professional.

I would like to pass my thanks to the whole team. They are all very helpful and go above and beyond.

We are kept up to date with any issues or concerns which is a comfort and reassuring to us.

Crossroads has changed my dad's life. Always reliable, kind, patient and professional. Can't rate it highly enough. Care involves the administration of medicine and eye drops, contacting relevant agencies and having a chat.

If ever I need a question answered it is promptly done. I am so pleased with the way the care company is run and would highly recommend their service to anyone that needs help however small or large. Thank you Crossroads for all that you do.

Crossroads are an exceptional service and have been very person-centred in their approach to meeting my mother's needs. Older people are very private when it comes to their care needs. The team have gained the trust and built and continues to build a great interpersonal relationship with my mother. The caters are always respectful and compassionate in their interactions with my mother. She really looks forward to them coming. The care coordinator keeps you updated on any changes and holds regular reviews of care. Nothing is too much trouble and referrals are sent as soon as there are any changes in care needs. They have referred for physio, and OT equipment, they make contact with the family and update you as necessary. They care for cultural needs and all of the team truly provide a seamless service.

Crossroads (Sandwell) is a friendly very efficient home care provider they have been caring for my mum for a long time now. My mum and I are very happy with their service they are caring and respectful of our needs.

All carers that came to look after my dad were great. Each and every one of the girls made a point to talk to him at all times and do everything at his pace whilst visiting, from the time they entered home to the time they left, and that means a lot. Feedback was always given to my mom on them leaving the premises. He would have banter with them when he was feeling up to it. Overall, cannot fault the care the team provided - each of them is caring, and that comes across in their personalities. The most important thing you want for your loved ones is to be looked after with the care they deserve in their time of life. Professional and very sociable.

Crossroads have been providing care for my mother since September last year. They are our fifth care company and have been like a breath of fresh air. The care she has received from all of her regular carers has been excellent and she has developed a lovely relationship with them. They make such an effort to understand her and adapt to her needs. Any issues raised are dealt with efficiently and effectively. I feel all members involved in my mother's care work as a team. They also work closely with me to ensure she receives the best possible care to enable her to remain in her own home. I couldn't ask for a better care agency.

Excellent company well trained conscientious staff. Management is well-run and has good lines of communication. Staff always immaculately presented. On time and eager to support both the client and family.

Overall, we are very happy we chose Crossroads and we couldn’t ask for a better care agency to provide care for our mother.

Have settled in well with carers. Have built up good relationships and feel able and happy to raise queries as needed.