Submit a Review for Sally and Sarah Care
3 Innovation Court, Yarm Road, Stockton-on-Tees, TS18 3DA
View Full Details of Sally and Sarah CareLatest Reviews for Sally and Sarah Care
19 May 2025
We are coming into year 9 of our dementia journey with Mam and during that time we have tried a few other agencies in addition to Private Carers. We approached Sally and Sarah's to provide care at the back end of 2024, 2 staff came out and did a very thorough needs assessment with Mam - they were the first agency that did this. The agency has a small team of highly trained and experienced staff - my Mam generally gets the same carer on every visit, the team are very receptive to feedback and ensure that during their visits Mam is treated with dignity and respect. Since we have started using Sally & Sarah's, the team have been on time every visit and have also provided care for my Dad if needed - again treating him with dignity and respect. Highly recommended and Thankyou Team S&S!
19 May 2025
We came to Sally and Sarah to get some additional help for my mum who has moderate degree of dementia and lives at home with my father. I was a specialist dementia nurse and was keen that any care service would be not only compassionate but also able to use their initiative and attend to my mothers needs. I certainly feel that we have that in abundance from the wonderful carers who look after my mum. From the outset, the assessment process took time to understand my mums needs and ensured that the care plan included important aspects of care relating to my mum. The carers who visit are experienced at managing challenges in dementia, for example when my mum is reluctant to get changed or showered and are very skilled at navigating this and responding appropriately. My mums spoken communication is impaired so it is difficult to express her feelings verbally, however seeing her big smile when the carers attend speaks much more than any words can.
19 May 2025
I highly recommend Sally & Sara. I can't thank them enough. My husband has lewy body dementia with parkinsons and can be very difficult to deal with. The staff are highly dedicated going above and beyond. They provide excellent personal care and treat him as if he was family. They are punctual and reliable and are a small company so he sees the same carers constantly which makes all the difference in how he behaves. They not only care for my husband but I feel like they care about me too.
01 April 2025
We have a regular carer who takes my Mother shopping once a week, the carer has established a wonderful rapport with my Mother who has Alzheimers with Vascular Dementia & they invariably have a chat & a laugh. It has been a wonderful help to me both mentally & physically, especially following my hip surgery. As a retired nurse I feel that the carer provides the attention that I would give my Mother, who certainly looks forward to these visits rather than seeing them as an imposition. The carer takes time to engage with my Mother which is so important to someone with her diagnosis. I would highly recommend Sally & Sarah Care and I find the App that provides feedback on the visits really useful.
26 February 2025
Very friendly and always on time, they keep my father company and help if he needs anything. Easy to contact and keep me updated after every visit. My father looks forward to the visits and I would definitely recommend Sally and Sarah Care.
05 February 2025
Following a dementia diagnosis, needed some additional support to assist with my mam. Investigated different providers and options before deciding to use their service. Sally and Sarah Care run a small team of ladies, this is ideal to get what I consider as an important criteria and that is the continuity of care and this has been provided from initial contact to the latest visit. For now the visits are for companionship, mam has engaged with and accepted her 'visitors' this says a lot about the ladies who visit, each carer has taken time to get to know mam. I also know that if further support is required, all that's needed is to contact the office and the request will be accommodated. For further peace of mind, every visit is logged and reported via an easy to use app.
22 January 2025
Exceptional care and companionship. I cannot recommend Sally and Sarah Care highly enough. When my mum, who has dementia, needed daily visits to support her while living independently, I was incredibly anxious about finding the right carers-especially as I live over 400 miles away. Mum was initially hesitant about having someone come into her home, but Sally and Sarah Care exceeded all my expectations. Mum's primary carer has been an absolute gem. She has provided the care and support Mum needs and has become a true friend to her. Mum genuinely looks forward to this carer's visits, and knowing Mum is not just being cared for but cared about has been a huge comfort to me. I can check on her progress daily through the app, which is such an excellent tool for keeping me connected. I am so grateful for the kindness, professionalism, and personal touch Sally & Sarah Care bring. Thank you so much for everything!
22 January 2025
I cannot praise this service too highly. The managers and staff are friendly and kind with great integrity, sensitivity and skill. We are always consulted and kept informed. My mother is comfortable with everyone who comes and we all look forward to the daily visits. I have no hesitation in recommending this service.
11 November 2024
Sally & Sarah Care are amicably professional and always strive to accommodate our ad-hoc home care requests. The caring ladies had the time to travel, were punctual, easy to get on with and were very capable from the mundane to the intimacies of personal care, with patience and respect during their 3 visits a day. If they needed more time to complete tasks past the standard visit time, this would be accommodated too. The ladies also took on board the needs of our dog, feeding her, changing the water daily and letting her out into the back garden as required. It was appreciated both the manager and admin ladies took the time to visit and get to know my partner more and confirm her requirements were being met. Appreciated too the caring ladies were not aloof or impervious to the care needs and personality of my partner, rather, they engaged with her and took the time. Would highly recommend it. Thank you all at Sally & Sarah Care.
04 November 2024
Mum was officially diagnosed with dementia recently. We have struggled for months to support Mum and we realised that we did need some additional help. My sister sent me a list of carers and your company stood out from my first review of the list. We had an initial meeting in Mum's home and from this first interaction, I just knew we had chosen the right people for Mum. Mum was very apprehensive about the first visit by the carers but this went so well and Mum really enjoyed the interaction and feeling pampered by them. Initially, we had visits 3 times a week and soon realised that Mum was so much better in herself on the days that the carers visited. We decided to increase the visits to 5 days a week (Monday-Friday), this was accommodated straight away for us. Mum is just so much better since the visits started, we get a daily update via the app and I can relax once I have read the details. Thank you to your lovely carers for making such a difference to Mum and our family.
04 November 2024
I looked for 3 things in selecting a care company. 1. Pleasant and helpful staff with an easygoing approach. 2. Straightforward paperwork and information- no prolonged bureaucracy. 3. Rapid and efficient response- important in the taking of medications and dealing with medical appointments. I received all 3 of the above from Sally and Sarah Care and would have no hesitation in recommending them.
18 October 2024
Mum was recently diagnosed with dementia and as a family we were really struggling and needed some help. From my very first interaction with Sally and Sarah I knew I had made the right choice of care provider. From the lady who took the initial phone call being so understanding, to the meeting with the Managers everyone was so lovely. Mum loves 'her ladies' visiting. She has the same 2 carers all the time and they have a good laugh with her whilst performing their essential tasks. Mum's mental health and general wellbeing has improved so much since we started using Sally and Sarah which in turn makes life a lot less stressful for us too. Sally and Sarah were very accommodating when I asked for additional visits whilst I was on holiday and then on a more long-term basis. The carers are always on time and update a great app so that we know how the visit went and if there are any concerns etc. Thank you for everything.
28 August 2024
The team are always punctual, thorough and respectful. We find the team so very caring and obliging and have helped my mother live independently well into her 90's.
13 August 2024
I find them to be very caring, discreet, courteous and very supportive of my needs.
26 July 2024
I cannot thank Sally and Sarah Care enough for the kindness and compassion they have shown to my mother. The carers took the time to get to know Mam and what she needed and were a source of great companionship to her. Nothing was ever too much trouble and I would not hesitate to recommend them. A professional service but exceptionally caring too.
24 July 2024
Sally and Sarah Care provided care for my Mum for several years until her death. Starting with one visit a day for Mum in her own home and eventually providing 4 visits a day and extensive personal care. This increasing requirement was met with great compassion and professionalism which ensured that Mum retained her independence as long as possible and very importantly kept her dignity and autonomy. All the staff were so lovely making the whole experience as positive as it could be, we are eternally grateful for them making a difficult situation easier and highly recommend the company.
24 July 2024
The staff at Sally and Sarah Care looked after my mum over two different periods. Initially, as Mum's memory started to lapse towards the end of the day, they came to make her a hot meal and make sure she took her tablets. They were always kind and respectful. They would chat with her as they went around their task, and she enjoyed seeing them, despite the fact that she was resistant to them coming initially. Then Mum had a fall and went into hospital and a home to recover. The care service started again as Mum came to live with my sister. Mum needed much more care as she was unable to move independently. They were all so kind and caring, helping Mum with respect and keeping her dignity, whilst also being fun and engaging. They were a huge help until Mum's death and attended her funeral. I can't recommend them too highly.
23 July 2024
Sally and Sarah Care provided me with peace of mind and excellent support at a time when I needed some help with Mum as I lived a distance away. The staff were always thoughtful and adapted to changing needs. Mum has now moved to be near me, we wouldn't have managed without them.
17 May 2024
My mother has needed the carers from Sally and Sarah Care since 2017. She suffers from dementia and over the years her needs have steadily increased. At each decline Sally and Sarah have responded and managed the growing list of tasks professionally and with extreme care enabling my mother to keep her dignity and as much independence as possible.
17 May 2024
Sally and Sarah Care is a most exceptional service. Nothing is too much for the staff or the admin team. They are a very professional and most efficient yet such a caring company. My sister regards the team as an addition to her family. If you are looking for a care service I fully recommend them or if you are looking to work in this service they consider all staff members' well-being too.
Latest Reviews for Sally and Sarah Care
19 May 2025
We are coming into year 9 of our dementia journey with Mam and during that time we have tried a few other agencies in addition to Private Carers. We approached Sally and Sarah's to provide care at the back end of 2024, 2 staff came out and did a very thorough needs assessment with Mam - they were the first agency that did this. The agency has a small team of highly trained and experienced staff - my Mam generally gets the same carer on every visit, the team are very receptive to feedback and ensure that during their visits Mam is treated with dignity and respect. Since we have started using Sally & Sarah's, the team have been on time every visit and have also provided care for my Dad if needed - again treating him with dignity and respect. Highly recommended and Thankyou Team S&S!
19 May 2025
We came to Sally and Sarah to get some additional help for my mum who has moderate degree of dementia and lives at home with my father. I was a specialist dementia nurse and was keen that any care service would be not only compassionate but also able to use their initiative and attend to my mothers needs. I certainly feel that we have that in abundance from the wonderful carers who look after my mum. From the outset, the assessment process took time to understand my mums needs and ensured that the care plan included important aspects of care relating to my mum. The carers who visit are experienced at managing challenges in dementia, for example when my mum is reluctant to get changed or showered and are very skilled at navigating this and responding appropriately. My mums spoken communication is impaired so it is difficult to express her feelings verbally, however seeing her big smile when the carers attend speaks much more than any words can.
19 May 2025
I highly recommend Sally & Sara. I can't thank them enough. My husband has lewy body dementia with parkinsons and can be very difficult to deal with. The staff are highly dedicated going above and beyond. They provide excellent personal care and treat him as if he was family. They are punctual and reliable and are a small company so he sees the same carers constantly which makes all the difference in how he behaves. They not only care for my husband but I feel like they care about me too.
01 April 2025
We have a regular carer who takes my Mother shopping once a week, the carer has established a wonderful rapport with my Mother who has Alzheimers with Vascular Dementia & they invariably have a chat & a laugh. It has been a wonderful help to me both mentally & physically, especially following my hip surgery. As a retired nurse I feel that the carer provides the attention that I would give my Mother, who certainly looks forward to these visits rather than seeing them as an imposition. The carer takes time to engage with my Mother which is so important to someone with her diagnosis. I would highly recommend Sally & Sarah Care and I find the App that provides feedback on the visits really useful.
26 February 2025
Very friendly and always on time, they keep my father company and help if he needs anything. Easy to contact and keep me updated after every visit. My father looks forward to the visits and I would definitely recommend Sally and Sarah Care.
05 February 2025
Following a dementia diagnosis, needed some additional support to assist with my mam. Investigated different providers and options before deciding to use their service. Sally and Sarah Care run a small team of ladies, this is ideal to get what I consider as an important criteria and that is the continuity of care and this has been provided from initial contact to the latest visit. For now the visits are for companionship, mam has engaged with and accepted her 'visitors' this says a lot about the ladies who visit, each carer has taken time to get to know mam. I also know that if further support is required, all that's needed is to contact the office and the request will be accommodated. For further peace of mind, every visit is logged and reported via an easy to use app.
22 January 2025
Exceptional care and companionship. I cannot recommend Sally and Sarah Care highly enough. When my mum, who has dementia, needed daily visits to support her while living independently, I was incredibly anxious about finding the right carers-especially as I live over 400 miles away. Mum was initially hesitant about having someone come into her home, but Sally and Sarah Care exceeded all my expectations. Mum's primary carer has been an absolute gem. She has provided the care and support Mum needs and has become a true friend to her. Mum genuinely looks forward to this carer's visits, and knowing Mum is not just being cared for but cared about has been a huge comfort to me. I can check on her progress daily through the app, which is such an excellent tool for keeping me connected. I am so grateful for the kindness, professionalism, and personal touch Sally & Sarah Care bring. Thank you so much for everything!
22 January 2025
I cannot praise this service too highly. The managers and staff are friendly and kind with great integrity, sensitivity and skill. We are always consulted and kept informed. My mother is comfortable with everyone who comes and we all look forward to the daily visits. I have no hesitation in recommending this service.
11 November 2024
Sally & Sarah Care are amicably professional and always strive to accommodate our ad-hoc home care requests. The caring ladies had the time to travel, were punctual, easy to get on with and were very capable from the mundane to the intimacies of personal care, with patience and respect during their 3 visits a day. If they needed more time to complete tasks past the standard visit time, this would be accommodated too. The ladies also took on board the needs of our dog, feeding her, changing the water daily and letting her out into the back garden as required. It was appreciated both the manager and admin ladies took the time to visit and get to know my partner more and confirm her requirements were being met. Appreciated too the caring ladies were not aloof or impervious to the care needs and personality of my partner, rather, they engaged with her and took the time. Would highly recommend it. Thank you all at Sally & Sarah Care.
04 November 2024
Mum was officially diagnosed with dementia recently. We have struggled for months to support Mum and we realised that we did need some additional help. My sister sent me a list of carers and your company stood out from my first review of the list. We had an initial meeting in Mum's home and from this first interaction, I just knew we had chosen the right people for Mum. Mum was very apprehensive about the first visit by the carers but this went so well and Mum really enjoyed the interaction and feeling pampered by them. Initially, we had visits 3 times a week and soon realised that Mum was so much better in herself on the days that the carers visited. We decided to increase the visits to 5 days a week (Monday-Friday), this was accommodated straight away for us. Mum is just so much better since the visits started, we get a daily update via the app and I can relax once I have read the details. Thank you to your lovely carers for making such a difference to Mum and our family.
04 November 2024
I looked for 3 things in selecting a care company. 1. Pleasant and helpful staff with an easygoing approach. 2. Straightforward paperwork and information- no prolonged bureaucracy. 3. Rapid and efficient response- important in the taking of medications and dealing with medical appointments. I received all 3 of the above from Sally and Sarah Care and would have no hesitation in recommending them.
18 October 2024
Mum was recently diagnosed with dementia and as a family we were really struggling and needed some help. From my very first interaction with Sally and Sarah I knew I had made the right choice of care provider. From the lady who took the initial phone call being so understanding, to the meeting with the Managers everyone was so lovely. Mum loves 'her ladies' visiting. She has the same 2 carers all the time and they have a good laugh with her whilst performing their essential tasks. Mum's mental health and general wellbeing has improved so much since we started using Sally and Sarah which in turn makes life a lot less stressful for us too. Sally and Sarah were very accommodating when I asked for additional visits whilst I was on holiday and then on a more long-term basis. The carers are always on time and update a great app so that we know how the visit went and if there are any concerns etc. Thank you for everything.
28 August 2024
The team are always punctual, thorough and respectful. We find the team so very caring and obliging and have helped my mother live independently well into her 90's.
13 August 2024
I find them to be very caring, discreet, courteous and very supportive of my needs.
26 July 2024
I cannot thank Sally and Sarah Care enough for the kindness and compassion they have shown to my mother. The carers took the time to get to know Mam and what she needed and were a source of great companionship to her. Nothing was ever too much trouble and I would not hesitate to recommend them. A professional service but exceptionally caring too.
24 July 2024
Sally and Sarah Care provided care for my Mum for several years until her death. Starting with one visit a day for Mum in her own home and eventually providing 4 visits a day and extensive personal care. This increasing requirement was met with great compassion and professionalism which ensured that Mum retained her independence as long as possible and very importantly kept her dignity and autonomy. All the staff were so lovely making the whole experience as positive as it could be, we are eternally grateful for them making a difficult situation easier and highly recommend the company.
24 July 2024
The staff at Sally and Sarah Care looked after my mum over two different periods. Initially, as Mum's memory started to lapse towards the end of the day, they came to make her a hot meal and make sure she took her tablets. They were always kind and respectful. They would chat with her as they went around their task, and she enjoyed seeing them, despite the fact that she was resistant to them coming initially. Then Mum had a fall and went into hospital and a home to recover. The care service started again as Mum came to live with my sister. Mum needed much more care as she was unable to move independently. They were all so kind and caring, helping Mum with respect and keeping her dignity, whilst also being fun and engaging. They were a huge help until Mum's death and attended her funeral. I can't recommend them too highly.
23 July 2024
Sally and Sarah Care provided me with peace of mind and excellent support at a time when I needed some help with Mum as I lived a distance away. The staff were always thoughtful and adapted to changing needs. Mum has now moved to be near me, we wouldn't have managed without them.
17 May 2024
My mother has needed the carers from Sally and Sarah Care since 2017. She suffers from dementia and over the years her needs have steadily increased. At each decline Sally and Sarah have responded and managed the growing list of tasks professionally and with extreme care enabling my mother to keep her dignity and as much independence as possible.
17 May 2024
Sally and Sarah Care is a most exceptional service. Nothing is too much for the staff or the admin team. They are a very professional and most efficient yet such a caring company. My sister regards the team as an addition to her family. If you are looking for a care service I fully recommend them or if you are looking to work in this service they consider all staff members' well-being too.