Sally and Sarah Care

3 Innovation Court, Yarm Road, Stockton-on-Tees TS18 3DA
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Top 20 award
10 24 Reviews
  • Sally and Sarah Care, Stockton-on-Tees
Established in 2010, and still owner managed, Sally & Sarah Care offer the very best, professional homecare services to enable people to live independently and safely in their own homes.

Working closely with you they put your needs first, yes, they sort out the practicalities but that is the detail, for Sally & Sarah Care the big picture is always you.

With a small, experienced team, every aspect of care will be personalised, coordinated, and enabling. Dignity, Compassion and Respect are at the heart of everything they do.

As a small company, Sally & Sarah Care are responsive and can adapt care quickly to meet changing needs.

The owner and manager frequently complete visits themselves to ensure they keep in touch with you and that their high standards are maintained.

The ‘Mum’ Test – all carers who work for Sally & Sarah Care must pass the ‘Mum’ test – ‘would they be happy for this carer to look after their Mum?’ – The answer is always YES
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Care Provided

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32

Sensible pricing - details available on request

These prices are only a guideline, please contact Sally and Sarah Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Sally and Sarah Care Ltd

Person in charge

  • Sarah Mclain (Manager)

Sally and Sarah Care Reviews (24)

10

Sally and Sarah Care has a Review Score of 10 (9.958) out of 10, based on 24 reviews in the last 2 years.
Over all time Sally and Sarah Care has 24 reviews.

Overall Experience
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Reviewer Connection to Sally and Sarah Care
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Total of 24, showing 1-20
Review from Kathryn A (Daughter of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are coming into year 9 of our dementia journey with Mam and during that time we have tried a few other agencies in addition to Private Carers. We approached Sally and Sarah's to provide care at the back end of 2024, 2 staff came out and did a very thorough needs assessment with Mam - they were the
first agency that did this. The agency has a small team of highly trained and experienced staff - my Mam generally gets the same carer on every visit, the team are very receptive to feedback and ensure that during their visits Mam is treated with dignity and respect. Since we have started using Sally & Sarah's, the team have been on time every visit and have also provided care for my Dad if needed - again treating him with dignity and respect. Highly recommended and Thankyou Team S&S!
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you so much for your positive review. We appreciate that you have trusted us to be part of your Mams care, she is a beautiful lady and the team enjoy visiting your Mam and Dad very much. Thank you

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Review from SARAH G (Daughter of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We came to Sally and Sarah to get some additional help for my mum who has moderate degree of dementia and lives at home with my father. I was a specialist dementia nurse and was keen that any care service would be not only compassionate but also able to use their initiative and attend to my mothers
needs. I certainly feel that we have that in abundance from the wonderful carers who look after my mum.
From the outset, the assessment process took time to understand my mums needs and ensured that the care plan included important aspects of care relating to my mum. The carers who visit are experienced at managing challenges in dementia, for example when my mum is reluctant to get changed or showered and are very skilled at navigating this and responding appropriately. My mums spoken communication is impaired so it is difficult to express her feelings verbally, however seeing her big smile when the carers attend speaks much more than any words can.
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to write such a positive review. Your Mum is a joy to visit and we are very happy to be able to play our part in supporting her.

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Review from Hazel D (Wife of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Sally & Sara. I can't thank them enough.
My husband has lewy body dementia with parkinsons and can be very difficult to deal with.
The staff are highly dedicated going above and beyond. They provide excellent personal care and treat him as if he was family. They are punctual and
reliable and are a small company so he sees the same carers constantly which makes all the difference in how he behaves.
They not only care for my husband but I feel like they care about me too.
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you so much for your positive review, it means a lot to the whole team. We are so pleased to help you both in any way we can. Thank you

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Review from Rosemary E (Daughter of Client) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have a regular carer who takes my Mother shopping once a week, the carer has established a wonderful rapport with my Mother who has Alzheimers with Vascular Dementia & they invariably have a chat & a laugh. It has been a wonderful help to me both mentally & physically, especially following my hip
surgery. As a retired nurse I feel that the carer provides the attention that I would give my Mother, who certainly looks forward to these visits rather than seeing them as an imposition. The carer takes time to engage with my Mother which is so important to someone with her diagnosis. I would highly recommend Sally & Sarah Care and I find the App that provides feedback on the visits really useful.
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you so much for taking the time to leave such a lovely review. We are very happy to help and your Mum is a great character, our carers look forward to her visit.

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Review from Sharon L (Daughter of Client) published on 26 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and always on time, they keep my father company and help if he needs anything.
Easy to contact and keep me updated after every visit.
My father looks forward to the visits and
I would definitely recommend Sally and Sarah Care.
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to write a review, we are happy to be visiting your dad who is a lovely gentleman.

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Review from J D (Son of Client) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a dementia diagnosis, needed some additional support to assist with my mam. Investigated different providers and options before deciding to use their service. Sally and Sarah Care run a small team of ladies, this is ideal to get what I consider as an important criteria and that is the continuity
of care and this has been provided from initial contact to the latest visit. For now the visits are for companionship, mam has engaged with and accepted her 'visitors' this says a lot about the ladies who visit, each carer has taken time to get to know mam. I also know that if further support is required, all that's needed is to contact the office and the request will be accommodated. For further peace of mind, every visit is logged and reported via an easy to use app.
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to leave such a positive review. We are very pleased to be able to visit and support you and your lovely Mum.

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Review from Sarah S (Daughter of Client) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional care and companionship. I cannot recommend Sally and Sarah Care highly enough. When my mum, who has dementia, needed daily visits to support her while living independently, I was incredibly anxious about finding the right carers-especially as I live over 400 miles away. Mum was initially
hesitant about having someone come into her home, but Sally and Sarah Care exceeded all my expectations. Mum's primary carer has been an absolute gem. She has provided the care and support Mum needs and has become a true friend to her. Mum genuinely looks forward to this carer's visits, and knowing Mum is not just being cared for but cared about has been a huge comfort to me. I can check on her progress daily through the app, which is such an excellent tool for keeping me connected. I am so grateful for the kindness, professionalism, and personal touch Sally & Sarah Care bring. Thank you so much for everything!
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you so much for taking the time to write such a positive review. We are so pleased to have made a difference for your Mum, she is such a lovely lady to visit.

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Review from Tom R (Son of Client) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this service too highly. The managers and staff are friendly and kind with great integrity, sensitivity and skill. We are always consulted and kept informed. My mother is comfortable with everyone who comes and we all look forward to the daily visits. I have no hesitation in recommending
this service.
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to leave such a positive review. It is very rewarding to see the progress your Mum has made and she is a delight to visit.

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Review from A T (Partner of Client) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sally & Sarah Care are amicably professional and always strive to accommodate our ad-hoc home care requests. The caring ladies had the time to travel, were punctual, easy to get on with and were very capable from the mundane to the intimacies of personal care, with patience and respect during their
3 visits a day. If they needed more time to complete tasks past the standard visit time, this would be accommodated too.


The ladies also took on board the needs of our dog, feeding her, changing the water daily and letting her out into the back garden as required. It was appreciated both the manager and admin ladies took the time to visit and get to know my partner more and confirm her requirements were being met. Appreciated too the caring ladies were not aloof or impervious to the care needs and personality of my partner, rather, they engaged with her and took the time. Would highly recommend it. Thank you all at Sally & Sarah Care.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you so much for taking the time to leave such a positive review, we are delighted that we met your needs and look forward to seeing you again soon.

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Review from Sam J (Daughter of Client) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was officially diagnosed with dementia recently. We have struggled for months to support Mum and we realised that we did need some additional help. My sister sent me a list of carers and your company stood out from my first review of the list. We had an initial meeting in Mum's home and from this
first interaction, I just knew we had chosen the right people for Mum. Mum was very apprehensive about the first visit by the carers but this went so well and Mum really enjoyed the interaction and feeling pampered by them. Initially, we had visits 3 times a week and soon realised that Mum was so much better in herself on the days that the carers visited. We decided to increase the visits to 5 days a week (Monday-Friday), this was accommodated straight away for us. Mum is just so much better since the visits started, we get a daily update via the app and I can relax once I have read the details. Thank you to your lovely carers for making such a difference to Mum and our family.
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you very much for your kind review, we are delighted to have been able to help your mum, who is such a lovely lady to visit, and in turn, help the wider family. Your positive words mean a great deal thank you.

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Review from Alan G (Client) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I looked for 3 things in selecting a care company. 1. Pleasant and helpful staff with an easygoing approach. 2. Straightforward paperwork and information- no prolonged bureaucracy. 3. Rapid and efficient response- important in the taking of medications and dealing with medical appointments. I received
all 3 of the above from Sally and Sarah Care and would have no hesitation in recommending them.
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Many thanks for taking the time to review our service, we are very happy you chose Sally & Sarah Care. Thank you for your recommendation.

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Review from Caroline S (Daughter of Client) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was recently diagnosed with dementia and as a family we were really struggling and needed some help. From my very first interaction with Sally and Sarah I knew I had made the right choice of care provider. From the lady who took the initial phone call being so understanding, to the meeting with
the Managers everyone was so lovely. Mum loves 'her ladies' visiting. She has the same 2 carers all the time and they have a good laugh with her whilst performing their essential tasks. Mum's mental health and general wellbeing has improved so much since we started using Sally and Sarah which in turn makes life a lot less stressful for us too. Sally and Sarah were very accommodating when I asked for additional visits whilst I was on holiday and then on a more long-term basis. The carers are always on time and update a great app so that we know how the visit went and if there are any concerns etc. Thank you for everything.
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to write such a positive review. We are so pleased that we have been able to help your Mum who is a delight to visit and to know that we have helped improve her wellbeing, this is why we love what we do! Thank you

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Review from L P (Daughter of Client) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team are always punctual, thorough and respectful. We find the team so very caring and obliging and have helped my mother live independently well into her 90's.
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to send such a positive review, it is a pleasure to be able to help and support your Mum.

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Review from M R (Client) assisted by family/friend published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find them to be very caring, discreet, courteous and very supportive of my needs.
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you very much for taking the time to write such a positive review, it is our pleasure to be able to support you.

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Review from Helen H (Daughter of Client) published on 26 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Sally and Sarah Care enough for the kindness and compassion they have shown to my mother. The carers took the time to get to know Mam and what she needed and were a source of great companionship to her. Nothing was ever too much trouble and I would not hesitate to recommend them. A professional
service but exceptionally caring too.
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to write such a positive review. Your Mum is a joy and it has been a pleasure to help.

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Review from Jo E (Daughter of Client) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sally and Sarah Care provided care for my Mum for several years until her death. Starting with one visit a day for Mum in her own home and eventually providing 4 visits a day and extensive personal care. This increasing requirement was met with great compassion and professionalism which ensured that
Mum retained her independence as long as possible and very importantly kept her dignity and autonomy. All the staff were so lovely making the whole experience as positive as it could be, we are eternally grateful for them making a difficult situation easier and highly recommend the company.
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to write such a positive review. We were happy to support your Mum, she was a wonderful lady.

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Review from V N (Daughter of Client) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Sally and Sarah Care looked after my mum over two different periods. Initially, as Mum's memory started to lapse towards the end of the day, they came to make her a hot meal and make sure she took her tablets. They were always kind and respectful. They would chat with her as they went around
their task, and she enjoyed seeing them, despite the fact that she was resistant to them coming initially.
Then Mum had a fall and went into hospital and a home to recover. The care service started again as Mum came to live with my sister. Mum needed much more care as she was unable to move independently. They were all so kind and caring, helping Mum with respect and keeping her dignity, whilst also being fun and engaging. They were a huge help until Mum's death and attended her funeral. I can't recommend them too highly.
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for such a positive review of our service. It was a privilege to help, your mum was a lovely lady and we all enjoyed getting to know her.

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Review from Jane T (Daughter of Client) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sally and Sarah Care provided me with peace of mind and excellent support at a time when I needed some help with Mum as I lived a distance away. The staff were always thoughtful and adapted to changing needs. Mum has now moved to be near me, we wouldn't have managed without them.
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for your kind review; it was a pleasure to help you both. Sending our best wishes for the future.

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Review from Alison B (Daughter of Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has needed the carers from Sally and Sarah Care since 2017. She suffers from dementia and over the years her needs have steadily increased. At each decline Sally and Sarah have responded and managed the growing list of tasks professionally and with extreme care enabling my mother to keep her
dignity and as much independence as possible.
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to write such a positive review. It has been a privilege to help and get to know your Mum and the family over the years. We wish you all well in the future.

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Review from Joan B (Sister of Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sally and Sarah Care is a most exceptional service. Nothing is too much for the staff or the admin team. They are a very professional and most efficient yet such a caring company. My sister regards the team as an addition to her family. If you are looking for a care service I fully recommend them or
if you are looking to work in this service they consider all staff members' well-being too.
Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you so much for your positive review. It really was a pleasure to get to know your sister and the whole family. It is always good to hear that our service was 'most exceptional'. Sending you all our best wishes.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Sally and Sarah Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Sally and Sarah Care is calculated as follows: ( (138 Excellents x 5) + (6 Goods x 4) ) ÷ 144 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sally and Sarah Care is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Sarah

Sarah McLain

Job Title: Registered Manager Joined: 2010

Sarah McLain and Sally Tremlett started their company in 2010, after identifying a need to provide care that their family and friends would want and expect. Both had a nursing background.


They believed that the best way to do this was to provide visits that are unhurried, and care that is personalised.


Sarah McLain continues to manage the company on a day-to-day basis and is very involved, ensuring standards remain high and her team hold a shared vision for care that always goes the extra mile.

Pauline

Pauline Chapman

Job Title: Business Manager Joined: 2021

Pauline joined the company in August 2021, also with a nursing background and extensive business experience.


Pauline & Sarah work closely together day to day, regularly visit clients and carefully select our staff. They remain committed to providing the same standard of care they would want for their own family members.

Frequently Asked Questions about Sally and Sarah Care

What Type of Services does Sally and Sarah Care offer?

Sally and Sarah Care offers Home Care.

How many Carers does Sally and Sarah Care employ?

Sally and Sarah Care employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sally and Sarah Care to verify any information. View our terms and conditions. Sally and Sarah Care has an Enhanced Service - more info.