Submit a Review for Charter Care - Caring for You
Planetary Business Centre, Planetary Business Park, Planetary Road, Willenhall, WV13 3SW
View Full Details of Charter Care - Caring for YouLatest Reviews for Charter Care - Caring for You
14 August 2025
I am very pleased with the service being provided to my father, the carers are very attentive and caring and any issues albeit small which have arisen have been dealt with immediately and to my satisfaction
04 August 2025
Very pleaseed wih care my aunty as been recieving , it makes her so at ease that the carer she as is very friendy and very caring with my aunt . Its good that she gets the same carer most of time as she does struggle if its different people .
24 July 2025
Extremely happy with the service of looking after my dad Any worries at all and I just ask and they are happy to answer My dad is happy with his care aswell always happy chatting along to the person who comes to the house
24 July 2025
Very pleased with charter care excellent our carer is well pleasant works hard no trouble to do anything she really looks after my partner, would recommend charter care to anyone we been having charter care at least 13 years
24 July 2025
My mum has been using Charter Care for the passed two months, She has a 2hr sit and mum is very happy and cheerful when a particular staff member comes around who sits with her very happy with Overall experience 5* My mum looks forward to her Weekly visit. Would Recommend
18 June 2025
Telephone conversation with charter care today, very helpful regarding my mom who's been in hospital for sometime and hope once she's a little better to resume the care package with this company as she has always received the best and most compassionate care without any problems, keep doing what you are doing well done.
17 June 2025
My elderly father returned home after 13 weeks in the QE Birmingham. He's very frail and bed bound(age 91). Since returning home the care he's received has been exceptional.His carers go above and beyond their required remit. He's doubly incontinent and they show him compassion, and empathy whilst still allowing him to retain his dignity. I would like to mention his main carer who provides support for all his needs ably assisted by 4 members of staff in particular and others whose names I don't have. I live in Scotland and myself and my wife feel assured and relieved that my father is being looked after by such caring people. Thank you to you all.
17 June 2025
Charter Care have done a fantastic job of looking after my mum for the last 12 months until she moved. One staff member was particularly pleased to go the extra mile for my mum with shower and hair washing and my mum loved their visits. When we had to cancel visits at short notice it was never any problem and I throughly recommend them. Thank you to all the staff at Charter Care.
06 February 2025
Charter Care have been looking after my mom's care needs in the home for over 12 months. During this time, both the care staff and the management team could not have been more helpful and attentive to mom's needs. They have been professional, supportive, flexible in their approach to mom's needs/circumstances and supportive and helpful to us as a family. They have been responsive to our requests as mom's needs have changed and always done their best to meet any additional needs as they materialised/altered. Their care has provided us with peace of mind that mom was being look after with care, compassion and professionalism in her own home. They have a difficult/challenging job and I can not recommend them highly enough.
23 January 2025
My complaint is not about the carers, most of them are great, only a few let them down. My complaint is about management. I have complained about eight times in the last twelve months and never have I been contacted to sort it out. I phoned twice just before Christmas, once to say I was thinking of canceling the contract and a week later I phoned again to say I was going to cancel the contract. All I got from the person in the office was, you are not satisfied with us then, so I left it for two weeks into the new year and still got no reply, so I did cancel the contract. Adult social services contacted me to say that Charter Care did not know about the cancellation, so this is the problem with management. No communication, hence only two stars because of bad management. This could have been avoided with one phone call as my wife was used to the two carers that came regular, as she has dementia, it is not certain that she will take to new carers. I feel let down by this company.
17 January 2025
I am pleased with the care provided for my mother. It ensures that her medication is taken at the correct time and meals are prepared for her. I have observed patience and kindness and it gives her human contact and opportunity to talk. Staff have contacted me if any worries or mom agitated. The team have collected medicines and phoned the GP if they have concerns. It is helpful to be able to see notes from each visit and to be able to message the team with information or any concerns. The only other observation I would make is that on occasions the visits are shorter than the prescribed 30 mins but there may be reasons for this.
12 September 2024
Initial visit to assess needs of my wife left us assured we had chosen the right care company. The carers we have had so far have been on time, they have been very caring and met my wife's needs. I would have no doubt recommending Charter Care.
25 July 2024
The carers from Charter Care were brilliant with my mother-in-law. Especially in her last months. They were patient, supportive, and always had a chat. They cared for her every need as if her own family. In my mother in laws words "they were sent by the angels".
23 July 2024
We are very pleased with the care we receive.
19 July 2024
The experience I have received from the care has been excellent in every way. The care, the support, and the dignity she shows is excellent. Have excellent care from management.
11 July 2024
The care provided to my bedridden mother is fantastic. The carers are respectful and make sure my mother is happy. Thank you to all of the kind and considerate carers who look after my mum, you make her difficult situation much, much better.
21 June 2024
I cannot rate your care group enough, they go above and beyond every visit. We are kept well informed all of the time. The review asked for a month but since you started caring for my nan in April, you've been amazing. I thank you all so very much from the bottom of my heart. My nan sees you all as her family which is just so heartwarming.
18 June 2024
We have been using Charter Care services for a few years and can honestly say they are one of the best caring services available in the Sandwell region. The staff are reliable treat their patience with care and go beyond their duty to ensure everything is ok and right for the person they are visiting. I have also found the management approachable and good listeners. I would have no reservations and highly recommend their services. A very well done Charter Care, thanks a million for all your great care and attention, very much appreciated. Best regards.
13 June 2024
Carers are friendly and very caring. They do a very good job. They go above and beyond their duties. Excellent care compared to other agencies had previous.
12 June 2024
My husband has been having a carer for just over a month now to help him to get dressed and washed in the morning and they have all been very kind and helpful each time. He generally has 3 carers coming in and he is getting along very well with them all but he does have difficulty with remembering their names I must admit. Otherwise, I am very happy to see them it gives me a break even though it is sort of.
Latest Reviews for Charter Care - Caring for You
14 August 2025
I am very pleased with the service being provided to my father, the carers are very attentive and caring and any issues albeit small which have arisen have been dealt with immediately and to my satisfaction
04 August 2025
Very pleaseed wih care my aunty as been recieving , it makes her so at ease that the carer she as is very friendy and very caring with my aunt . Its good that she gets the same carer most of time as she does struggle if its different people .
24 July 2025
Extremely happy with the service of looking after my dad Any worries at all and I just ask and they are happy to answer My dad is happy with his care aswell always happy chatting along to the person who comes to the house
24 July 2025
Very pleased with charter care excellent our carer is well pleasant works hard no trouble to do anything she really looks after my partner, would recommend charter care to anyone we been having charter care at least 13 years
24 July 2025
My mum has been using Charter Care for the passed two months, She has a 2hr sit and mum is very happy and cheerful when a particular staff member comes around who sits with her very happy with Overall experience 5* My mum looks forward to her Weekly visit. Would Recommend
18 June 2025
Telephone conversation with charter care today, very helpful regarding my mom who's been in hospital for sometime and hope once she's a little better to resume the care package with this company as she has always received the best and most compassionate care without any problems, keep doing what you are doing well done.
17 June 2025
My elderly father returned home after 13 weeks in the QE Birmingham. He's very frail and bed bound(age 91). Since returning home the care he's received has been exceptional.His carers go above and beyond their required remit. He's doubly incontinent and they show him compassion, and empathy whilst still allowing him to retain his dignity. I would like to mention his main carer who provides support for all his needs ably assisted by 4 members of staff in particular and others whose names I don't have. I live in Scotland and myself and my wife feel assured and relieved that my father is being looked after by such caring people. Thank you to you all.
17 June 2025
Charter Care have done a fantastic job of looking after my mum for the last 12 months until she moved. One staff member was particularly pleased to go the extra mile for my mum with shower and hair washing and my mum loved their visits. When we had to cancel visits at short notice it was never any problem and I throughly recommend them. Thank you to all the staff at Charter Care.
06 February 2025
Charter Care have been looking after my mom's care needs in the home for over 12 months. During this time, both the care staff and the management team could not have been more helpful and attentive to mom's needs. They have been professional, supportive, flexible in their approach to mom's needs/circumstances and supportive and helpful to us as a family. They have been responsive to our requests as mom's needs have changed and always done their best to meet any additional needs as they materialised/altered. Their care has provided us with peace of mind that mom was being look after with care, compassion and professionalism in her own home. They have a difficult/challenging job and I can not recommend them highly enough.
23 January 2025
My complaint is not about the carers, most of them are great, only a few let them down. My complaint is about management. I have complained about eight times in the last twelve months and never have I been contacted to sort it out. I phoned twice just before Christmas, once to say I was thinking of canceling the contract and a week later I phoned again to say I was going to cancel the contract. All I got from the person in the office was, you are not satisfied with us then, so I left it for two weeks into the new year and still got no reply, so I did cancel the contract. Adult social services contacted me to say that Charter Care did not know about the cancellation, so this is the problem with management. No communication, hence only two stars because of bad management. This could have been avoided with one phone call as my wife was used to the two carers that came regular, as she has dementia, it is not certain that she will take to new carers. I feel let down by this company.
17 January 2025
I am pleased with the care provided for my mother. It ensures that her medication is taken at the correct time and meals are prepared for her. I have observed patience and kindness and it gives her human contact and opportunity to talk. Staff have contacted me if any worries or mom agitated. The team have collected medicines and phoned the GP if they have concerns. It is helpful to be able to see notes from each visit and to be able to message the team with information or any concerns. The only other observation I would make is that on occasions the visits are shorter than the prescribed 30 mins but there may be reasons for this.
12 September 2024
Initial visit to assess needs of my wife left us assured we had chosen the right care company. The carers we have had so far have been on time, they have been very caring and met my wife's needs. I would have no doubt recommending Charter Care.
25 July 2024
The carers from Charter Care were brilliant with my mother-in-law. Especially in her last months. They were patient, supportive, and always had a chat. They cared for her every need as if her own family. In my mother in laws words "they were sent by the angels".
23 July 2024
We are very pleased with the care we receive.
19 July 2024
The experience I have received from the care has been excellent in every way. The care, the support, and the dignity she shows is excellent. Have excellent care from management.
11 July 2024
The care provided to my bedridden mother is fantastic. The carers are respectful and make sure my mother is happy. Thank you to all of the kind and considerate carers who look after my mum, you make her difficult situation much, much better.
21 June 2024
I cannot rate your care group enough, they go above and beyond every visit. We are kept well informed all of the time. The review asked for a month but since you started caring for my nan in April, you've been amazing. I thank you all so very much from the bottom of my heart. My nan sees you all as her family which is just so heartwarming.
18 June 2024
We have been using Charter Care services for a few years and can honestly say they are one of the best caring services available in the Sandwell region. The staff are reliable treat their patience with care and go beyond their duty to ensure everything is ok and right for the person they are visiting. I have also found the management approachable and good listeners. I would have no reservations and highly recommend their services. A very well done Charter Care, thanks a million for all your great care and attention, very much appreciated. Best regards.
13 June 2024
Carers are friendly and very caring. They do a very good job. They go above and beyond their duties. Excellent care compared to other agencies had previous.
12 June 2024
My husband has been having a carer for just over a month now to help him to get dressed and washed in the morning and they have all been very kind and helpful each time. He generally has 3 carers coming in and he is getting along very well with them all but he does have difficulty with remembering their names I must admit. Otherwise, I am very happy to see them it gives me a break even though it is sort of.