Charter Care - Caring for You

Planetary Business Centre, Planetary Business Park, Planetary Road, Willenhall WV13 3SW
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9.8 52 Reviews
  • Charter Care - Caring for You, Willenhall
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

same rates for bank holidays

Good to Know

Owner

  • Charter Care (West Midlands) Ltd

Person in charge

  • Lisa Edwards (Care Manager)
Are you the Owner/Manager of Charter Care - Caring for You? View your Advertising Options

Charter Care - Caring for You Reviews (52)

9.8

Charter Care - Caring for You has a Review Score of 9.8 (9.787) out of 10, based on 47 reviews in the last 2 years.
Over all time Charter Care - Caring for You has 52 reviews.

Overall Experience
  • 40
  • 10
  • 1
  • 1
  • 0
Date Published
  • 52
  • 9
  • 12
  • 47
  • 5
Reviewer Connection to Charter Care - Caring for You
  • 20
  • 11
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 52, showing 1-20
Review from Lesley E (Daughter of Client) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team that take care of our mom and dad are amazing, they are so caring and thoughtful.
We have 4 visits a day for mom and dad and each time they are kind and undertake the care in a professional manner.
They always look professional
They always update the carer's note on the app so we are kept
informed of what is happening
We feel very lucky having these carers taken f care of mom and dad
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  • Treated with Dignity
  • Value for Money
Review from Carole F (Daughter of Client) published on 14 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very pleased with the service being provided to my father, the carers are very attentive and caring and any issues albeit small which have arisen have been dealt with immediately and to my satisfaction
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Review from Michelle L (Niece of Client) published on 4 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleaseed wih care my aunty as been recieving , it makes her so at ease that the carer she as is very friendy and very caring with my aunt . Its good that she gets the same carer most of time as she does struggle if its different people .
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Review from Julie D (Daughter of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely happy with the service of looking after my dad
Any worries at all and I just ask and they are happy to answer
My dad is happy with his care aswell always happy chatting along to the person who comes to the house
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Review from P H (Partner of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with charter care excellent our carer is well pleasant works hard no trouble to do anything she really looks after my partner, would recommend charter care to anyone we been having charter care at least 13 years
Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for taking the time to leave such a wonderful review! Your feedback means a lot.

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Review from S P (Daughter of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been using Charter Care for the passed two months, She has a 2hr sit and mum is very happy and cheerful when a particular staff member comes around who sits with her very happy with Overall experience 5* My mum looks forward to her Weekly visit. Would Recommend
Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for taking the time to leave such a wonderful review! Your feedback means a lot.

  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Leanne H (Daughter of Client) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Telephone conversation with charter care today, very helpful regarding my mom who's been in hospital for sometime and hope once she's a little better to resume the care package with this company as she has always received the best and most compassionate care without any problems, keep doing what
you are doing well done.
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Review from John B (Son of Client) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly father returned home after 13 weeks in the QE Birmingham. He's very frail and bed bound(age 91). Since returning home the care he's received has been exceptional.His carers go above and beyond their required remit. He's doubly incontinent and they show him compassion, and empathy whilst still
allowing him to retain his dignity. I would like to mention his main carer who provides support for all his needs ably assisted by 4 members of staff in particular and others whose names I don't have. I live in Scotland and myself and my wife feel assured and relieved that my father is being looked after by such caring people. Thank you to you all.
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Review from Steve W (Son of Client) published on 17 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Charter Care have done a fantastic job of looking after my mum for the last 12 months until she moved. One staff member was particularly pleased to go the extra mile for my mum with shower and hair washing and my mum loved their visits. When we had to cancel visits at short notice it was never any problem
and I throughly recommend them.
Thank you to all the staff at Charter Care.
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Review from Kevin M (Son of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Charter Care have been looking after my mom's care needs in the home for over 12 months.
During this time, both the care staff and the management team could not have been more helpful and attentive to mom's needs.
They have been professional, supportive, flexible in their approach to mom's needs/circumstances
and supportive and helpful to us as a family.
They have been responsive to our requests as mom's needs have changed and always done their best to meet any additional needs as they materialised/altered.
Their care has provided us with peace of mind that mom was being look after with care, compassion and professionalism in her own home.
They have a difficult/challenging job and I can not recommend them highly enough.
Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and helps us continue to improve and provide the best service possible.

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Review from D C (Husband of Client) published on 23 January 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
My complaint is not about the carers, most of them are great, only a few let them down. My complaint is about management. I have complained about eight times in the last twelve months and never have I been contacted to sort it out. I phoned twice just before Christmas, once to say I was thinking of
canceling the contract and a week later I phoned again to say I was going to cancel the contract. All I got from the person in the office was, you are not satisfied with us then, so I left it for two weeks into the new year and still got no reply, so I did cancel the contract. Adult social services contacted me to say that Charter Care did not know about the cancellation, so this is the problem with management. No communication, hence only two stars because of bad management. This could have been avoided with one phone call as my wife was used to the two carers that came regular, as she has dementia, it is not certain that she will take to new carers. I feel let down by this company.
Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for your review, I'm sorry you feel let down with management, I believe the service your wife received was consistent with regular carers being sent and her needs being met. As you are aware carers are entitled to annual leave and days off so the same 2 carers cannot ever be guaranteed. I have checked our complaints register and cannot see a complaint was made. We would have welcomed you to use our complaints procedure that is kept in your home file. Again I am sorry you have felt the need to leave this review as I believe your wife was looked after well by all staff at Charter Care. Good Luck with your new agency.

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Review from Carol P (Daughter of Client) published on 17 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am pleased with the care provided for my mother. It ensures that her medication is taken at the correct time and meals are prepared for her. I have observed patience and kindness and it gives her human contact and opportunity to talk. Staff have contacted me if any worries or mom agitated. The team
have collected medicines and phoned the GP if they have concerns. It is helpful to be able to see notes from each visit and to be able to message the team with information or any concerns. The only other observation I would make is that on occasions the visits are shorter than the prescribed 30 mins but there may be reasons for this.
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Review from Philip C (Husband of Client) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Initial visit to assess needs of my wife left us assured we had chosen the right care company. The carers we have had so far have been on time, they have been very caring and met my wife's needs. I would have no doubt recommending Charter Care.
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Review from Alison C (Daughter-in-law of Client) published on 25 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers from Charter Care were brilliant with my mother-in-law. Especially in her last months. They were patient, supportive, and always had a chat. They cared for her every need as if her own family. In my mother in laws words "they were sent by the angels".
Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for taking the time to write this lovely review.

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Review from C B (Client) assisted by family/friend published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very pleased with the care we receive.
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Review from A A (Client) assisted by family/friend published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience I have received from the care has been excellent in every way. The care, the support, and the dignity she shows is excellent.
Have excellent care from management.
Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for taking the time to leave such a lovely review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Els D (Daughter of Client) published on 11 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided to my bedridden mother is fantastic. The carers are respectful and make sure my mother is happy. Thank you to all of the kind and considerate carers who look after my mum, you make her difficult situation much, much better.
Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for taking the time to leave such a lovely review, I'm glad Mother feels settled and you are happy with the care being received.

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Review from Lucy S (Granddaughter of Client) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate your care group enough, they go above and beyond every visit. We are kept well informed all of the time. The review asked for a month but since you started caring for my nan in April, you've been amazing. I thank you all so very much from the bottom of my heart. My nan sees you all as
her family which is just so heartwarming.
Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for taking the time to leave such a lovely review, I'm glad Nan feels settled and you are happy with the care being received.

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  • Treated with Dignity
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Review from P S (Friend of Client) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Charter Care services for a few years and can honestly say they are one of the best caring services available in the Sandwell region. The staff are reliable treat their patience with care and go beyond their duty to ensure everything is ok and right for the person they are visiting.
I have also found the management approachable and good listeners.
I would have no reservations and highly recommend their services.
A very well done Charter Care, thanks a million for all your great care and attention, very much appreciated.
Best regards.
Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for taking the time to write this lovely review. We are so glad you are happy with our services and the care team.

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  • Treated with Dignity
  • Value for Money
Review from A H (Client) assisted by family/friend published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are friendly and very caring. They do a very good job. They go above and beyond their duties. Excellent care compared to other agencies had previous.
Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for taking the time to write this lovely review. We are so glad you are happy with our services and the care team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Charter Care - Caring for You is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.787 for Charter Care - Caring for You is calculated as follows: ( (224 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 272 Ratings = 4.787
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Charter Care - Caring for You is based on 45 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Charter Care - Caring for You

What Type of Services does Charter Care - Caring for You offer?

Charter Care - Caring for You offers Home Care.

How many Carers does Charter Care - Caring for You employ?

Charter Care - Caring for You employs 130 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Charter Care - Caring for You to verify any information. View our terms and conditions. Charter Care - Caring for You has an Basic Service - more info.