Charter Care - Caring for You

Planetary Business Centre, Planetary Business Park, Planetary Road, Willenhall WV13 3SW
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9.8 51 Reviews
  • Charter Care - Caring for You, Willenhall
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

same rates for bank holidays

Good to Know

Owner

  • Charter Care (West Midlands) Ltd

Person in charge

  • Lisa Edwards (Care Manager)
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Charter Care - Caring for You Reviews (51)

Total of 51, showing 41-51
9.8

Charter Care - Caring for You has a Review Score of 9.8 (9.765) out of 10, based on 47 reviews in the last 2 years. Over all time Charter Care - Caring for You has 51 reviews.

Overall Experience

  • 39
  • 10
  • 1
  • 1
  • 0

Date Published

51
8
12
47
4

Review from Richard C (Son of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charter Care is fantastic the level of care is personal not just a client.
Very friendly and polite, they look after my Mom and I have nothing but praise for the carers.
I have phoned their manager praising the care for the job they do, they all go above and beyond and show nothing but excellent,
professional service.
I recommend charter care to anyone who needs their service.

Reply from Lisa Edwards, Manager at Charter Care - Caring for You

Thank you for the feedback. We value the positive review and are happy to hear you are pleased with the care and support we are providing your Mother. We are committed to working with clients and their families to provide the best care possible to our clients.

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Review from Julie B (Daughter of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Charter Care have been attending to my mom's care needs since October 2023. When we commenced the contract, the new manager assured us she would be there should we need support/to address any issues and she has been true to her word. We did have some initial teething problems which the manager and her
team ironed out but now I can honestly say the ladies who attend are lovely, they are attentive, will contact us if there is an issue, dispense Mom's meds and help prep food, do washing etc. l can cancel calls easily if I decide spontaneously to take Mom out, communication is good and carers on the end of the line are always friendly. A good routine is now in place and the carers I have met face to face have been easy to talk with and pleasant. Overall to date a good experience.

Reply from Lisa Edwards, Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your mum with a professional and friendly approach, we appreciate you taking the time to leave us such a lovely review.

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Review from A J (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we've had a good service, requested the same carer and this was very kindly done, never had any problems if we've needed to change/cancel the day of service. Everything that we need doing is always done, the only thing I would say is if the carer is running late a phone call should be made so
the client is aware and not sitting waiting.

Reply from Lisa Edwards, Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your mum with a professional and friendly approach, we appreciate you taking the time to leave us such a lovely review.

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Management

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Review from Margaret F (Daughter of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, who is 96 and still lives in her own home, is receiving fantastic care. Although carers may not arrive at exactly the same time as informed, they have never let her down. One carer in particular goes that extra mile. This carer recently phoned for an ambulance for my mother and waited with
her until the ambulance arrived, which was greatly appreciated by the family. Occasionally I have had to rearrange days for visits at the last minute. Your staff have always been courteous and have never failed to meet our requirements. I would recommend your company to anyone.

Reply from Lisa Edwards, Manager at Charter Care - Caring for You

Thank you for taking the time to complete this wonderful review, I will pass on your lovely words to the care team.

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Review from Julie H (Mother of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer looks after my son fantastically, goes above and beyond for him, always on time, does extras such as cleaning, changing bed etc., as well as showering and washing hair and shaving, if care needs to change time, can't get in, always ring me.

Reply from Lisa Edwards, Manager at Charter Care - Caring for You

Thank you for this wonderful review. I will ensure your kind words are passed on to the team. We will always help and change the level of support as care plan needs change, once again, thank you for your kind words.

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Review from Andrew B (Son of Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great team of carers who are so professional. If you have cause to be supported by two carers in particular you have struck oil. Two ladies who take caring to a different level by going the extra mile for their clients.

Reply from Lisa Edwards, Manager at Charter Care - Caring for You

Hi Andrew, thank you for taking the time to leave your thoughts. We value your feedback and will share this with the team. Best wishes.

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Review from G H (Daughter of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been with Charter Care for nearly two years. The carers are really good with Mom, they are always pleasant and have a good chat as she has Alzheimer's. They always look smart. Nothing's too much trouble when you ask them to do anything. Staff are really helpful when you ring the office.

Reply from Leo Hardy, Manager at Charter Care - Caring for You

Thank you for your review. I am Glad you are happy with the care your mom receives.

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Review from M D (Grandson of Client) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff treat my nan very well, all care needs are met and the carers stay and chat, leaving extra drinks as my nan doesn't always remember to make drinks when carers are not there. The staff speak with respect and listen to my nan's extra needs, like can you bring me the newspaper in the morning.
We have cameras to keep an eye on Nan which gives us extra peace of mind if Nan has a fall if no one is there. Would highly recommend.

Reply from Leo Hardy, Manager at Charter Care - Caring for You

Thank you for your five-star review, I'm glad you are happy with our service.

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Review from Georgina R (Niece of Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall service provided was of a very good standard, generally found the majority of the carers got on well with the client. Always kept informed of any issues that arose. Would be happy to recommend this company.

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Review from Michelle T (Daughter of Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the outstanding care from Charter Care. The carers are professional, kind, empathic, caring and totally responsive to my father's needs.
They not only care for him but also listen and talk to him and treat him as an individual.
If I leave a note asking for something to be done
it is actioned and with efficiency and care.
If we telephone the office the staff there are also responsive, caring and extremely helpful.
We would be lost without them. They are here for all of us and we feel Dad is in safe and caring hands.
Many thanks for the excellent care.

Reply from Lisa Edwards, Manager at Charter Care - Caring for You

Hi Michelle,
Thank you for your kind words. We are happy that the service meets your expectations and will continue to provide the best service possible.

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Review from L H (Daughter of Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charter Care have been visiting my mom four times a day for approximately four months now and the care provided is amazing. Nothing is too much trouble and they really do care. The carers are all friendly and I feel very comfortable that they are supporting my mom on a daily basis with everything she
needs. They stay the full allocated time, even if it's just to chat if Mom doesn't need anything else which is really important to me. Thank you. I would highly recommend them.

Reply from Lisa Edwards, Manager at Charter Care - Caring for You

Thank you for your kind review. We are happy you are satisfied with the service we provide.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Charter Care - Caring for You is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Charter Care - Caring for You is calculated as follows: ( (218 Excellents x 5) + (48 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 272 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Charter Care - Caring for You is based on 45 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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