PBL Care Ltd

Benson House, 98-104 Lombard Street, Birmingham B12 0QR
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Top 20 award
9.9 56 Reviews
  • PBL Care Ltd, Birmingham
PBL Care is a high-quality home care agency that provides home care services to those who wish to remain living independently at home in the West Midlands.

A variety of person-centred care services are available from domiciliary care to live in care and complex needs care; there is a care package suitable for all.

Staff are carefully selected for their compassion and care experience, before being specially trained. All employees are vetted thoroughly.

Dignity and respect towards the individual are promoted at all times, and clients, carers and family members are kept informed about key care decisions.
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Care Provided by PBL Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £33
  • Weekly Live-in Care Fees: £1150 – £1800

Fees are a guide, please contact PBL Care to find out an exact amount.

These prices are only a guideline, please contact PBL Care Ltd to find out the exact price for your requirements.

Contact PBL Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact PBL Care Ltd to get a personalised quote.

Good to Know

Owner

  • PBL Care Ltd
  • Privately Owned

Person in Charge

  • Mohammed Lalji (Manager)

PBL Care Ltd Reviews (56)

9.9

PBL Care Ltd has a Review Score of 9.9 (9.914) out of 10, based on 24 reviews in the last 2 years.
Over all time PBL Care Ltd has 56 reviews.

Overall Experience
  • 54
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Date Published
  • 56
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  • 24
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Reviewer Connection to PBL Care Ltd
  • 13
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Total of 56, showing 1-20
Review from Erim N (Daughter of Client) published on 11 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with PBL Care, they have offered consistency and have been communicating effectively. They provide a person-centred approach offering comfort and reassurance at all times. Their caring nature has brought a smile back to my mum's face. Their staff are well trained to meet my mum's needs.
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Review from Afroze L (Granddaughter of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have been very good. They always arrive on time and care for my grandmother like their own. They speak to her language and encourage her to be independent. They ensure she has a good amount of of food and drink during the day.
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Review from Mahmoona H (Daughter-in-law of Client) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
PBL Care is an amazing company, they provide the care my father-in-law needs. He is comfortable with the carers and safe.
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Review from Joanne K (Client) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are reliable and friendly. They look after all of my needs well. They have regular training.
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Review from Farzana B (Mother of Client) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have helped my son go out in the community, kept him safe and he enjoys going on bus. Staff keep me informed.
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Review from Christopher H (Son of Client) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care workers are nice and kind to my mother.
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Review from Colette S (Daughter of Client) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
PBL has looked after John now for 6 months and we are so happy with the service.
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Review from A F (Daughter of Client) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using PBL Care for the past 5 years and they have been absolutely outstanding!! The carers are amazing and are like family to us now. They are always consistent and on time. I would highly recommend this company and are very proactive with technology in healthcare.
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Review from S M (Granddaughter of Client) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are receiving very good care and support from PBL Care and are happy and content with the support from the office. Any issues we have are always dealt with promptly and we really appreciate this. Overall good experience so far. We have notified the office of our current concerns and we are pleased
with the support Jimna provides us.
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Review from Zarmina B (Mother of Client) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
carers always arriving on time and provide detailed updates about the chid whenever they him out . carers share important information such as how he behaves on the bus , how he responds to different environments and his preference for snacks like chips and other food the are very supportive and work
continuously to help improve the child's development .
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Review from D G (Client) published on 31 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had a lot of help from my carers and extra help during the longer hours. I have had a lot of support at my main meal times too. Very much appreciated and love their personalities. Have found sometimes my calls to the office request is noted but nothing has been done at times. I would like
part to change for the better.
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Review from Suzanne T (Daughter of Client) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad passed away in July, up til then the girls that looked after dad were so good with him especially towards the end. Dad loved them coming round and just being his friend. I can't say enough good things about the care he received. Thanku PBL Care especially Naz and Eddie xx
Reply from Qasim Bata, Admin at PBL Care LtdWere truly sorry to hear of your dads passing and so grateful for your kind words. It means so much to know that our team, especially Naz and Eddie, brought comfort and friendship to him. At PBL Care, we pride ourselves on being an outstanding care provider, and its an honour to have been part of his journey. Sending our heartfelt condolences to you and your family.
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Review from H S (Son of Client) published on 25 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
PBL Care have been looking after my father for the past 3 years and have been exceptional in the care they provide. The staff are on time, polite and very kind towards my father and family. If the carer is ever running late then the office is very prompt to make us aware. I really like the app they
have introduced, as it allows me to keep up to date with visits ensuring my father is being looked after.
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Review from S I (Sister of Client) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother moved into the supported accommodation two years ago and has been very comfortable and happy there.
The transition was very smooth and instilled a great deal of trust in the organisation and the staff, as we were regularly kept informed.
The staff met with us before the move and upon
arrival. They have always been very transparent and great at communicating with us.
Everyone made him feel welcome and currently supports him, as and when he needs it. Great friendly staff team.
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Review from S L (Son of Client) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic service with brilliant etiquette, made us feel at ease with outstanding customer service and communication. Staff were professional, punctual, and incredibly caring at all times, ensuring our comfort and well-being throughout the experience.
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Review from L B (Brother of Client) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
PBL Care provided an outstanding service for my brother. The carers were really helpful and they became like family to us. PBL Care really helped us better my brother's situation. I would really recommend this company.
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Review from M H (Daughter of Client) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
They care for my mum and are very patient and supportive, help her out a lot and give a great service! They are very organised and on time. The staff are very understanding and helpful. I would extremely recommend them.
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Review from N A (Daughter of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care by Pbl company, highly supportive of my dad’s day to day tasks, very understanding and patient with my dad. Cannot recommend them enough, very amazing care and treatment by all staff.
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Review from H K (Brother of Client) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having used the services of PBL Care, we found their care staff to be exceptionally polite and professional in their approach treating the service user with compassion and in a dignified manner. Our overall experience was extremely good due to the professionalism of their care staff. PBL carers emphasis
on compassion, coupled with their attentive management and proficient staff creates an environment where the service users receive the highest standard of care possible. We will have no hesitation in recommending their services to anyone needing any care due to their high standards of providing excellent care.
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Review from F M (Grandson of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
PBL Care has always been outstanding. Completely professional and compassionate in the care they provide for my grandmother. They have accommodated my grandmother’s need of having Hindi/Urdu-speaking carers come out to us.
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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for PBL Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.914 for PBL Care Ltd is calculated as follows: ( (129 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 140 Ratings = 4.914
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for PBL Care Ltd is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about PBL Care Ltd

What Type of Services does PBL Care Ltd offer?

PBL Care Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PBL Care Ltd to verify any information. View our terms and conditions. PBL Care Ltd has an Enhanced Service - more info.