PBL Care Ltd

Benson House, 98-104 Lombard Street, Birmingham B12 0QR
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Top 20 award
9.9 62 Reviews
  • PBL Care Ltd, Birmingham
PBL Care is a high-quality home care agency that provides home care services to those who wish to remain living independently at home in the West Midlands.

A variety of person-centred care services are available from domiciliary care to live in care and complex needs care; there is a care package suitable for all.

Staff are carefully selected for their compassion and care experience, before being specially trained. All employees are vetted thoroughly.

Dignity and respect towards the individual are promoted at all times, and clients, carers and family members are kept informed about key care decisions.
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Care Provided by PBL Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £33
  • Weekly Live-in Care Fees: £1150 – £1800

Fees are a guide, please contact PBL Care to find out an exact amount.

These prices are only a guideline, please contact PBL Care Ltd to find out the exact price for your requirements.

Contact PBL Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact PBL Care Ltd to get a personalised quote.

Good to Know

Owner

  • PBL Care Ltd
  • Privately Owned

Person in Charge

  • Mohammed Lalji (Manager)

PBL Care Ltd Reviews (62)

9.9

PBL Care Ltd has a Review Score of 9.9 (9.926) out of 10, based on 30 reviews in the last 2 years.
Over all time PBL Care Ltd has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to PBL Care Ltd
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Total of 62, showing 1-20
Review from M B (Son of Client) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
PBL Care have been providing an outstanding care service to my father. The carers are very professional and polite with my father. I would highly recommend this company and the management team have always been very proactive.
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Review from F K (Daughter of Client) published on 19 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
PBL Care have outstanding staff and their service is top notch! They are always on time and maintain consistency of carer when providing care for my mother. They speak to her in the language she understands.
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Review from F M (Grandson of Client) published on 16 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my grandmother received was excellent. The carer was always on time and ensured all tasks were completed at their allocated time. She was polite not only to my grandmother but also all other members of the family.
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Review from Farzana H (Mother of Client) published on 3 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
PBL are a very caring company, I am very very happy with their service. My son is a special needs child and they are very very good with him and his needs. PBL are amazing with care.
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Review from Mohammed B (Client) published on 3 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent consistent care provided. Very helpful and accommodating to my needs. Highly recommend. The standard of carers is high and the ethos of the company is positive.
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Review from Steve F (Son of Client) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
PLB offers excellent care as a care organisation. The carers that look after my dad are always very cheerful, positive and polite. The care that they provide for my dad is first class and we would have no problem recommending PLB to friends and family.
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Review from Qasim A (Son of Client) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers have been taking great care of my mother since the services have been in place. It would be good to be notified ahead of time if extreme lateness is to be expected, via call or text. Note: Just ensure and ask my mother has everything she needs within reach before each departure.
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Review from Kay J (Client) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers have and continue to be lovely and caring. They always have a smile for me and always make me feel like a person not a number. When I am in a lot of pain both my carers give me the extra time I need. They both have good hearts and I would recommend them to anyone needing care. They are very
respectful and understand my needs. Always carry out their work with a smile.
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Review from Erim N (Daughter of Client) published on 11 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with PBL Care, they have offered consistency and have been communicating effectively. They provide a person-centred approach offering comfort and reassurance at all times. Their caring nature has brought a smile back to my mum's face. Their staff are well trained to meet my mum's needs.
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Review from Afroze L (Granddaughter of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have been very good. They always arrive on time and care for my grandmother like their own. They speak to her language and encourage her to be independent. They ensure she has a good amount of of food and drink during the day.
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Review from Mahmoona H (Daughter-in-law of Client) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
PBL Care is an amazing company, they provide the care my father-in-law needs. He is comfortable with the carers and safe.
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Review from Joanne K (Client) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are reliable and friendly. They look after all of my needs well. They have regular training.
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Review from Farzana B (Mother of Client) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have helped my son go out in the community, kept him safe and he enjoys going on bus. Staff keep me informed.
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Review from Christopher H (Son of Client) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care workers are nice and kind to my mother.
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Review from Colette S (Daughter of Client) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
PBL has looked after John now for 6 months and we are so happy with the service.
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Review from A F (Daughter of Client) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using PBL Care for the past 5 years and they have been absolutely outstanding!! The carers are amazing and are like family to us now. They are always consistent and on time. I would highly recommend this company and are very proactive with technology in healthcare.
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Review from S M (Granddaughter of Client) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are receiving very good care and support from PBL Care and are happy and content with the support from the office. Any issues we have are always dealt with promptly and we really appreciate this. Overall good experience so far. We have notified the office of our current concerns and we are pleased
with the support Jimna provides us.
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Review from Zarmina B (Mother of Client) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
carers always arriving on time and provide detailed updates about the chid whenever they him out . carers share important information such as how he behaves on the bus , how he responds to different environments and his preference for snacks like chips and other food the are very supportive and work
continuously to help improve the child's development .
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Review from D G (Client) published on 31 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had a lot of help from my carers and extra help during the longer hours. I have had a lot of support at my main meal times too. Very much appreciated and love their personalities. Have found sometimes my calls to the office request is noted but nothing has been done at times. I would like
part to change for the better.
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Review from Suzanne T (Daughter of Client) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad passed away in July, up til then the girls that looked after dad were so good with him especially towards the end. Dad loved them coming round and just being his friend. I can't say enough good things about the care he received. Thanku PBL Care especially Naz and Eddie xx
Reply from Qasim Bata, Admin at PBL Care LtdWere truly sorry to hear of your dads passing and so grateful for your kind words. It means so much to know that our team, especially Naz and Eddie, brought comfort and friendship to him. At PBL Care, we pride ourselves on being an outstanding care provider, and its an honour to have been part of his journey. Sending our heartfelt condolences to you and your family.
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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for PBL Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for PBL Care Ltd is calculated as follows: ( (164 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 176 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for PBL Care Ltd is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

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