PBL Care Ltd

Benson House, 98-104 Lombard Street, Birmingham B12 0QR
Review Us
Top 20 award
9.9 56 Reviews
  • PBL Care Ltd, Birmingham
PBL Care is a high-quality home care agency that provides home care services to those who wish to remain living independently at home in the West Midlands.

A variety of person-centred care services are available from domiciliary care to live in care and complex needs care; there is a care package suitable for all.

Staff are carefully selected for their compassion and care experience, before being specially trained. All employees are vetted thoroughly.

Dignity and respect towards the individual are promoted at all times, and clients, carers and family members are kept informed about key care decisions.
Show PBL Care Ltd on the Map

Care Provided by PBL Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £33
  • Weekly Live-in Care Fees: £1150 – £1800

Fees are a guide, please contact PBL Care to find out an exact amount.

These prices are only a guideline, please contact PBL Care Ltd to find out the exact price for your requirements.

Contact PBL Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact PBL Care Ltd to get a personalised quote.

Good to Know

Owner

  • PBL Care Ltd
  • Privately Owned

Person in Charge

  • Mohammed Lalji (Manager)

PBL Care Ltd Reviews (56)

9.9

PBL Care Ltd has a Review Score of 9.9 (9.914) out of 10, based on 24 reviews in the last 2 years.
Over all time PBL Care Ltd has 56 reviews.

Overall Experience
  • 54
  • 2
  • 0
  • 0
  • 0
Date Published
  • 56
  • 12
  • 12
  • 24
  • 32
Reviewer Connection to PBL Care Ltd
  • 13
  • 10
  • 8
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 56, showing 21-40
Review from Zafreen M (Granddaughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
PBL send good carers to help with my grandma and they are very considerate when looking after her. They promote her independence and create a happy environment around her. They help her with her meals and medication and keep the surrounding areas neat and tidy. They also speak to her in her own language
making the experience less anxious and stressful for her.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Shrin H (Niece of Client) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the company and its services. Very friendly service which my aunt is very happy with. Staff are experienced and compassionate, who understand the customer's needs. They have individuals who are multilingual and therefore communication is not an issue.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F A (Son of Client) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers are helpful, all the staff are helpful too.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P B (Daughter of Client) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very nice, they look after Mum very well. They know Mum's needs and she feels very comfortable with them. Office staff ae very helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S K (Sister-in-law of Client) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the company and its services.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F K (Daughter of Client) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
PBL Care have outstanding staff and their service is top-notch! They are always on time and maintain consistency of care when providing care for my mother. They speak to her in the language she understands.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rizwan K (Son of Client) published on 10 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care provider! Would definitely recommend the services.
Carers are all excellent and always on time, and management are very proactive.
Excellent use of technology and good app software.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S H (Brother of Client) published on 31 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Daughter of Client) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall service us good. Carers are very respectful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Amaya Z (Granddaughter of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
PBL Care has provided excellent support in relation to the provision of respite living care for my grandmother after a fall and recent surgery. From the initial inquiry to the provision of the care service, the service has been first-rate. Two carers have been involved over the six-week period and all
has been incredible with the oversight by the care manager. The fantastic software enables us to monitor progress and manage risks and complications that could have led to my grandma being admitted in to hospital. I would have no hesitation in recommending PBL Care to others. A Care Company with integrity!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Z A (Daughter of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the care company enough for all they did for both of my parents. Dedicated carers and a team that listens and helps. It has been a difficult time for me over the past ten years caring for both parents and losing one. However, the company supported me throughout. I have had a few care companies
before and after (had to change due to location and number of carers needed for my mother recently). Two companies were not even a touch on the dedication I got from PBL Care. I hope and pray they branch out into other areas and increase their staff so I could get them back!
Honestly, I feel they really do focus on the care and support for their clients. Thank you again, and wish the best to all there.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Belal H (Son of Client) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
PBL transformed the care experience for my late mother who suffered from vascular dementia amongst other health issues. Being extremely demanding, as one would for their mother, I had been through two other care services who had some great individuals amongst their staff but were not running well as
an overall set-up. I saw how PBL worked as an effective team with clear values-led leadership from the top and excellent coordination on the ground. Their approach instantly reduced her anxiety enabling an almost near-normal return to the quality of life she had pre-diagnosis of her dementia - this, within a month. I cannot recommend this team more. In particular, we appreciated the cultural awareness demonstrated for my mother who had strong South East Asian traits in her way of life. PBL was extremely flexible in some acute situations and put us at ease ensuring my mother was always their top priority.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M L (Client) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have complained about punctuality but I realise that with the traffic as it is, it can be difficult. I am more than satisfied with my splendid carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A N (Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is the best company that I've been with.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D B (Daughter of Client) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very informative with clear understanding. Very professional, tidy and well mannered. Cared for my mum both personal and domestic which was a great help and gave me peace of mind as do not live in the same part of the country. Would highly recommend, very competitive prices too.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kully K (Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff who run the office are amazing, the young manager I deal with for all our needs for my sister bends over backwards to make sure we have the best carers and most reliable. She will listen to the type of carers we require and always meets our needs even at short notice especially when we have
been let down by other agencies. The staff/carers as a whole always go over and beyond to make sure my sister's care needs are always met. And without them, we would struggle.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mohammed A (Friend of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have witnessed carers from PBL Care being well mannered and compassionate to my friend's father who has a lot of needs, and the way the care staff handle themselves is very professional. From my conversation with the carers, they seem to possess and greatly understand how each client they look after
are different and tailor care to the individual rather thanbeing generic.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H B (Client) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good standard of work, encouragement where needed. Support my needs, let me know if any problems arise.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kevin B (Son of Client) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Confident that Dad will be well cared for - PBL carers are friendly and look after Dad, ensuring he has his medication and is comfortable. They always let me know if there is a problem and will deal with it appropriately. Would recommend to families looking for care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Peter K (Son of Client) published on 19 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good and excellent.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for PBL Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.914 for PBL Care Ltd is calculated as follows: ( (129 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 140 Ratings = 4.914
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for PBL Care Ltd is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PBL Care Ltd to verify any information. View our terms and conditions. PBL Care Ltd has an Enhanced Service - more info.