PBL Care Ltd

I have had a lot of help from my carers and extra help during the longer hours. I have had a lot of support at my main meal times too. Very much appreciated and love their personalities. Have found sometimes my calls to the office request is noted but nothing has been done at times. I would like part to change for the better.

My dad passed away in July, up til then the girls that looked after dad were so good with him especially towards the end. Dad loved them coming round and just being his friend. I can't say enough good things about the care he received. Thanku PBL Care especially Naz and Eddie xx

Everyone made him feel welcome and currently supports him, as and when he needs it. Great friendly staff team.

Fantastic service with brilliant etiquette, made us feel at ease with outstanding customer service and communication. Staff were professional, punctual, and incredibly caring at all times, ensuring our comfort and well-being throughout the experience.

PBL Care provided an outstanding service for my brother. The carers were really helpful and they became like family to us. PBL Care really helped us better my brother's situation. I would really recommend this company.

They care for my mum and are very patient and supportive, help her out a lot and give a great service! They are very organised and on time. The staff are very understanding and helpful. I would extremely recommend them.

Excellent care by Pbl company, highly supportive of my dad’s day to day tasks, very understanding and patient with my dad. Cannot recommend them enough, very amazing care and treatment by all staff.

Having used the services of PBL Care, we found their care staff to be exceptionally polite and professional in their approach treating the service user with compassion and in a dignified manner. Our overall experience was extremely good due to the professionalism of their care staff. PBL carers emphasis on compassion, coupled with their attentive management and proficient staff creates an environment where the service users receive the highest standard of care possible. We will have no hesitation in recommending their services to anyone needing any care due to their high standards of providing excellent care.

PBL send good carers to help with my grandma and they are very considerate when looking after her. They promote her independence and create a happy environment around her. They help her with her meals and medication and keep the surrounding areas neat and tidy. They also speak to her in her own language making the experience less anxious and stressful for her.

All the carers are helpful, all the staff are helpful too.

Carers are very nice, they look after Mum very well. They know Mum's needs and she feels very comfortable with them. Office staff ae very helpful.

Very pleased with the company and its services.

Excellent use of technology and good app software.

Excellent service provided.

Overall service us good. Carers are very respectful.

PBL Care has provided excellent support in relation to the provision of respite living care for my grandmother after a fall and recent surgery. From the initial inquiry to the provision of the care service, the service has been first-rate. Two carers have been involved over the six-week period and all has been incredible with the oversight by the care manager. The fantastic software enables us to monitor progress and manage risks and complications that could have led to my grandma being admitted in to hospital. I would have no hesitation in recommending PBL Care to others. A Care Company with integrity!

Honestly, I feel they really do focus on the care and support for their clients. Thank you again, and wish the best to all there.

PBL transformed the care experience for my late mother who suffered from vascular dementia amongst other health issues. Being extremely demanding, as one would for their mother, I had been through two other care services who had some great individuals amongst their staff but were not running well as an overall set-up. I saw how PBL worked as an effective team with clear values-led leadership from the top and excellent coordination on the ground. Their approach instantly reduced her anxiety enabling an almost near-normal return to the quality of life she had pre-diagnosis of her dementia - this, within a month. I cannot recommend this team more. In particular, we appreciated the cultural awareness demonstrated for my mother who had strong South East Asian traits in her way of life. PBL was extremely flexible in some acute situations and put us at ease ensuring my mother was always their top priority.

I have complained about punctuality but I realise that with the traffic as it is, it can be difficult. I am more than satisfied with my splendid carers.

It is the best company that I've been with.