PBL Care Ltd

Benson House, 98-104 Lombard Street, Birmingham B12 0QR
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Top 20 award
9.9 62 Reviews
  • PBL Care Ltd, Birmingham
PBL Care is a high-quality home care agency that provides home care services to those who wish to remain living independently at home in the West Midlands.

A variety of person-centred care services are available from domiciliary care to live in care and complex needs care; there is a care package suitable for all.

Staff are carefully selected for their compassion and care experience, before being specially trained. All employees are vetted thoroughly.

Dignity and respect towards the individual are promoted at all times, and clients, carers and family members are kept informed about key care decisions.
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Care Provided by PBL Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £33
  • Weekly Live-in Care Fees: £1150 – £1800

Fees are a guide, please contact PBL Care to find out an exact amount.

These prices are only a guideline, please contact PBL Care Ltd to find out the exact price for your requirements.

Contact PBL Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact PBL Care Ltd to get a personalised quote.

Good to Know

Owner

  • PBL Care Ltd
  • Privately Owned

Person in Charge

  • Mohammed Lalji (Manager)

PBL Care Ltd Reviews (62)

9.9

PBL Care Ltd has a Review Score of 9.9 (9.926) out of 10, based on 30 reviews in the last 2 years.
Over all time PBL Care Ltd has 62 reviews.

Overall Experience
  • 60
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Date Published
  • 62
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  • 30
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Reviewer Connection to PBL Care Ltd
  • 13
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  • 10
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Total of 62, showing 21-40
Review from H S (Son of Client) published on 25 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
PBL Care have been looking after my father for the past 3 years and have been exceptional in the care they provide. The staff are on time, polite and very kind towards my father and family. If the carer is ever running late then the office is very prompt to make us aware. I really like the app they
have introduced, as it allows me to keep up to date with visits ensuring my father is being looked after.
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Review from S I (Sister of Client) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother moved into the supported accommodation two years ago and has been very comfortable and happy there.
The transition was very smooth and instilled a great deal of trust in the organisation and the staff, as we were regularly kept informed.
The staff met with us before the move and upon
arrival. They have always been very transparent and great at communicating with us.
Everyone made him feel welcome and currently supports him, as and when he needs it. Great friendly staff team.
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Review from S L (Son of Client) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic service with brilliant etiquette, made us feel at ease with outstanding customer service and communication. Staff were professional, punctual, and incredibly caring at all times, ensuring our comfort and well-being throughout the experience.
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Review from L B (Brother of Client) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
PBL Care provided an outstanding service for my brother. The carers were really helpful and they became like family to us. PBL Care really helped us better my brother's situation. I would really recommend this company.
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Review from M H (Daughter of Client) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
They care for my mum and are very patient and supportive, help her out a lot and give a great service! They are very organised and on time. The staff are very understanding and helpful. I would extremely recommend them.
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Review from N A (Daughter of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care by Pbl company, highly supportive of my dad’s day to day tasks, very understanding and patient with my dad. Cannot recommend them enough, very amazing care and treatment by all staff.
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Review from H K (Brother of Client) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having used the services of PBL Care, we found their care staff to be exceptionally polite and professional in their approach treating the service user with compassion and in a dignified manner. Our overall experience was extremely good due to the professionalism of their care staff. PBL carers emphasis
on compassion, coupled with their attentive management and proficient staff creates an environment where the service users receive the highest standard of care possible. We will have no hesitation in recommending their services to anyone needing any care due to their high standards of providing excellent care.
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Review from Zafreen M (Granddaughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
PBL send good carers to help with my grandma and they are very considerate when looking after her. They promote her independence and create a happy environment around her. They help her with her meals and medication and keep the surrounding areas neat and tidy. They also speak to her in her own language
making the experience less anxious and stressful for her.
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Review from Shrin H (Niece of Client) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the company and its services. Very friendly service which my aunt is very happy with. Staff are experienced and compassionate, who understand the customer's needs. They have individuals who are multilingual and therefore communication is not an issue.
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Review from F A (Son of Client) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers are helpful, all the staff are helpful too.
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Review from P B (Daughter of Client) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very nice, they look after Mum very well. They know Mum's needs and she feels very comfortable with them. Office staff ae very helpful.
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Review from S K (Sister-in-law of Client) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the company and its services.
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Review from Rizwan K (Son of Client) published on 10 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care provider! Would definitely recommend the services.
Carers are all excellent and always on time, and management are very proactive.
Excellent use of technology and good app software.
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Review from S H (Brother of Client) published on 31 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service provided.
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Review from M B (Daughter of Client) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall service us good. Carers are very respectful.
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Review from Amaya Z (Granddaughter of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
PBL Care has provided excellent support in relation to the provision of respite living care for my grandmother after a fall and recent surgery. From the initial inquiry to the provision of the care service, the service has been first-rate. Two carers have been involved over the six-week period and all
has been incredible with the oversight by the care manager. The fantastic software enables us to monitor progress and manage risks and complications that could have led to my grandma being admitted in to hospital. I would have no hesitation in recommending PBL Care to others. A Care Company with integrity!
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Review from Z A (Daughter of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the care company enough for all they did for both of my parents. Dedicated carers and a team that listens and helps. It has been a difficult time for me over the past ten years caring for both parents and losing one. However, the company supported me throughout. I have had a few care companies
before and after (had to change due to location and number of carers needed for my mother recently). Two companies were not even a touch on the dedication I got from PBL Care. I hope and pray they branch out into other areas and increase their staff so I could get them back!
Honestly, I feel they really do focus on the care and support for their clients. Thank you again, and wish the best to all there.
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Review from Belal H (Son of Client) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
PBL transformed the care experience for my late mother who suffered from vascular dementia amongst other health issues. Being extremely demanding, as one would for their mother, I had been through two other care services who had some great individuals amongst their staff but were not running well as
an overall set-up. I saw how PBL worked as an effective team with clear values-led leadership from the top and excellent coordination on the ground. Their approach instantly reduced her anxiety enabling an almost near-normal return to the quality of life she had pre-diagnosis of her dementia - this, within a month. I cannot recommend this team more. In particular, we appreciated the cultural awareness demonstrated for my mother who had strong South East Asian traits in her way of life. PBL was extremely flexible in some acute situations and put us at ease ensuring my mother was always their top priority.
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Review from M L (Client) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have complained about punctuality but I realise that with the traffic as it is, it can be difficult. I am more than satisfied with my splendid carers.
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Review from A N (Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is the best company that I've been with.
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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for PBL Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for PBL Care Ltd is calculated as follows: ( (164 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 176 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for PBL Care Ltd is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PBL Care Ltd to verify any information. View our terms and conditions. PBL Care Ltd has an Enhanced Service - more info.