Charter Care - Caring for You

I cannot rate your care group enough, they go above and beyond every visit. We are kept well informed all of the time. The review asked for a month but since you started caring for my nan in April, you've been amazing. I thank you all so very much from the bottom of my heart. My nan sees you all as her family which is just so heartwarming.

Best regards.

Carers are friendly and very caring. They do a very good job. They go above and beyond their duties. Excellent care compared to other agencies had previous.

My husband has been having a carer for just over a month now to help him to get dressed and washed in the morning and they have all been very kind and helpful each time. He generally has 3 carers coming in and he is getting along very well with them all but he does have difficulty with remembering their names I must admit. Otherwise, I am very happy to see them it gives me a break even though it is sort of.

My mom has been with Charter Care for a few years now. The carers are excellent with my mom and her needs. My mom looks forward to the carers coming. All the ladies go above and beyond for her. We couldn't wish for a better care company.

Every single carer the family have come into contact with has been beyond fantastic. Nothing has been too much trouble. They have cared for my auntie as If she was their own family member. I cannot recommend Charter Care enough. Thank you all for everything you have done for us.

Excellent service all around couldn't ask for better, I'm so pleased that I changed to Charter I can rest knowing my mom is in good hands. Staff are always on time dressed smart and clean and most of all have the time and patience for my mother who is showing signs of dementia and can be challenging.

The office is not consistent with call times high volume of different cares and no consistency. I know sometimes things have call times are all over the place almost all the carers are great but the odd ones do not follow the care plan not washing or creaming. I think new starters are not given enough training and support.

Charter care provides a high standard of personal care for my mother, treating her as an individual and actively caring about her. I am very pleased with the care they provide. The staff understood my mother's individual needs and adapted the care provided to meet her needs.

Keep up the fabulous work.

Thanks to managers and staff.

Staff are top class nothing is too much trouble for them. They inform us if there is anything needed, message or call us with any concerns. I have and would recommend them at all times. They treat my mother with care and dignity at all times.

I requested an early call, as I had to take my aunt to an appointment. The carer was there and had my aunt ready in plenty of time, without any rushing. Great. Also, she had a problem with her foot. Because the care was appropriate and done well she has been signed off by the hospital, with the advice to continue with the care she is receiving. Thank you carers for doing such a good job.

Always on time never let us down.

The care provided by the carers is brilliant. They are caring and talking to my sister makes her laugh, she enjoys that. They are a pleasure to have in the house, and the office staff are really good too. If I ring they are always a pleasure to talk too polite, can't do enough for you.

I honestly don't know what I'd do without Charter Care, I only know my dad wouldn't be able to stay in the comfort of his bungalow.

Since moving across to charter care, my mom seems so much more content with her care, they are always asking if there is anything they can do to help me out as mom's carer, genuinely seem sincere. I appreciate everything they do for Mom, as it allows me to carry on working full-time.

My mother gets very very good good care from all of her carers. They are very caring and provide a high level of personal attention to detail. My mother can be very demanding at times. The carers always go the extra mile for my mom.

It would be impossible to put into words how much of a difference it has made to my friend since you took over his care plan. I have only praise for your staff and managers. My friend was really struggling with his mental health your staff and management have helped him with that. His personal hygiene is now up to scratch thank you.

If my hubby didn’t have these lovely ladies to help me take care of him I don’t think I would be able to look after him at home but as it stands now it’s working well for us all.