Submit a Review for Bluebird Care Cardiff & The Vale of Glamorgan
St Hilary Court, Copthorne Way, Cardiff, CF5 6ES
View Full Details of Bluebird Care Cardiff & The Vale of GlamorganLatest Reviews for Bluebird Care Cardiff & The Vale of Glamorgan
04 November 2025
Your staff who attend me each week are kind and polite helping. I would appreciate being informed by Friday of each coming week of the staff who attend me, as it has lapped the last few weeks and I don't know until they arrive on the following Monday.
14 October 2025
I have used Bluebird Care since 2017 and have always found the coordination team staff caring and very helpful. The carers themselves as I am lucky enough to have the same two in the last 18 months go beyond and I consider them among my friends as we have built up a really good relationship in that time. So yes personally I would be very happy to continue to recommend the company.
06 October 2025
Carers came to my previous address as well as to current sheltered housing. Every one has been a true carer in understanding my problems and helping me to shower, dress, dispose of re cycling etc. They are all very clean and hygienic in practice. All are pleasant and little chat is great. I now understand that there are additional ways you can help (e.g. shopping) which I will use.
06 October 2025
We have been very satisfied generally with the standard of care Mum has received, however, there have been some issues lately with changes of carers. Mum had a very good relationship with Nabella and Touba but both have left and the agency carers have been at times less than satisfactory. Sneshaa ha proved to be a very good replacement but when we have different carers, Mum has found it very unsettling
03 October 2025
All carers are kind and helpful, considerate and respectful towards my mother (client). Nothing is too much trouble. They all take time to have a chat with mum which is important. We have no complaints.
18 September 2025
We have received excellent care and support from Bluebirds for over a year which has been such an excellent service. All of the staff at the agency are very kind, caring, efficient and supportive in all aspects of care for my mum. They are respectful and courteous to her needs and always bring a welcome smile to brighten up my mum's day. They have become friends as well as carers and have enhanced every aspect of mum's life. They have helped her establish a daily routine that has enabled her to stay independent at home. I also think that they have helped to keep mum's dementia progression at bay as she has excellent communication with the carers; they have lovely conversations with her and really take time to listen and enjoy chats during their visit. They are also very considerate if any safety issues might crop up, we work well together as they always highlight any issues promptly that we need to resolve for mum. I would definitely recommend Bluebirds Care Agency.
30 May 2025
The carers are all very good, pleasant and kind. Always willing to do what they are asked.
30 May 2025
Bluebirds, Whitchurch, Cardiff. Without these ladies & gentleman myself and my family would never have been able to manage/cope with my uncle as he is in the first stages of Alzheimer's. The care they give goes over and above and we can't thank them enough. The care package which they give my uncle cares for his every need, it's due to these lovely ladies & gentleman that he can live in his own home with all his belongings around him. I am absolutely certain that because he knows he's got Bluebirds's coming in everyday this gives him a purpose to carry on, before they leave him, washed, dressed, fed etc they also leave My uncle with a smile on his face, which is so lovely to see an 82 year old man so happy and content. We as a family could not wish for anymore. Thanks to all the managers, carers, admin staff, receptionists you are all fabulous and never forget it.
30 May 2025
All, your staff are kind and helpful For my daughter much appreciated however the 7am visits on a Tuesday and Wednesday are a little too early for her please would it be possible to change them to 8am please
30 May 2025
Generally the care given to mum is of a high standard with most of the carers being thoughtful and kind. Occasionally there might be one who struggles with adapting to mums routine/requirements but more often than not they learn to do so. I appreciate that staff turnover in this sector is high and that can lead to problems. In general we are satisfied with the service provided by Bluebird and do find more senior staff easily accessible.
30 May 2025
The staff are invariably polite and as one would expect helpful and sociable. Although as understandable some some staff are more experienced than others the standard of care received is both professional and always carried out in a friendly manner. Obviously there are times when the schedule times cannot be observed and it would be helpful to be advised . beforehand of any likely delays. Also it would be appreciated if the weekly schedules could be E-mailed as soon as available.
30 May 2025
There are no problems, the carers are all pleasant and friendly and helpful. My Mother is happy with them and there is peace of mind, knowing they are calling each morning. She particularly enjoys her visits to the Hub. As she is a sociable person, these make a huge difference to her quality of life.
30 May 2025
We've been really impressed. Over the last 9 months we've used: - 4 x daytime visits (wash, dress, meds, food, bed prep, etc); - overnight stays; and - live in respite care. Dad has fairly late stage dementia. He wouldn't still be at home without Bluebird. The carers are marvellous. So caring and attentive, and mostly chatty. They've restored our faith in humanity. Most start feeling like family after a short while. The company seems to do an excellent recruitment job. The office have always been fast, helpful and obliging, and given us good advice on how to navigate the complex care system. We totally trust the team and their integrity.
30 May 2025
We have been with Bluebird for a very long time now, the service and support has been unwavering and consistent. I could not have managed without the help and support of this wonderful company. Thank you.
30 May 2025
Care staff are always seen to be polite and professional. The client has often expressed how fortunate he is having the carers looking after him. I find the care staff have dads best interest as priority and generally understand his medical condition means no 2 days can be the same having patience where necessary.
30 May 2025
Although I only require minimum personal care I am very pleased with what I get. The most benefit I get from the service Bluebird provides is the social side ie someone to talk to particularly on a Monday morning as I might not have spoken to anyone face to face since Friday morning. Over the 18 months I have been using Bluebird every career I've had has been pleasant and caring making me feel important.
27 May 2025
We are very pleased with the care and support that our Mum receives from the Bluebird carers and team. The carers are wonderful with Mum - being both caring and compassionate we can't speak highly enough of them. The supervisor has been fantastic since we started with Bluebird's services last September. She is brilliant at quickly and effectively dealing with any requests and she has been a great carer to Mum and a support to us. The rest of the team all work very hard behind the scenes and are happy to respond to requests for changes or advise on next steps. Thank you Bluebird team!
26 May 2025
Generally my mum is happy and good care. Sometimes a relief carer isn't so good. Luckily the last relief was very good.
21 May 2025
Mum has been recieving on going support and care from Bluebird Care Cardiff for over two years now and I can not fault their care and compassion. Even when my dad was gravely ill at home they made him They are always willing to help to change calls or adapt to accomadate short and long term issues, Nothing is too much trouble. Mum has dementia and does not remember carers names, but she call them all her friends. The past month we have had a few issues with home life balance and the support we received from Bluebird management was first class. The team are so passionate about their duty of care and support that we would not be able to manage without them.
12 May 2025
Carers always willing and cheerful and very helpful. Arrival times sometimes erratic (other people need longer care sometimes. I know. This is my guess).
Latest Reviews for Bluebird Care Cardiff & The Vale of Glamorgan
04 November 2025
Your staff who attend me each week are kind and polite helping. I would appreciate being informed by Friday of each coming week of the staff who attend me, as it has lapped the last few weeks and I don't know until they arrive on the following Monday.
14 October 2025
I have used Bluebird Care since 2017 and have always found the coordination team staff caring and very helpful. The carers themselves as I am lucky enough to have the same two in the last 18 months go beyond and I consider them among my friends as we have built up a really good relationship in that time. So yes personally I would be very happy to continue to recommend the company.
06 October 2025
Carers came to my previous address as well as to current sheltered housing. Every one has been a true carer in understanding my problems and helping me to shower, dress, dispose of re cycling etc. They are all very clean and hygienic in practice. All are pleasant and little chat is great. I now understand that there are additional ways you can help (e.g. shopping) which I will use.
06 October 2025
We have been very satisfied generally with the standard of care Mum has received, however, there have been some issues lately with changes of carers. Mum had a very good relationship with Nabella and Touba but both have left and the agency carers have been at times less than satisfactory. Sneshaa ha proved to be a very good replacement but when we have different carers, Mum has found it very unsettling
03 October 2025
All carers are kind and helpful, considerate and respectful towards my mother (client). Nothing is too much trouble. They all take time to have a chat with mum which is important. We have no complaints.
18 September 2025
We have received excellent care and support from Bluebirds for over a year which has been such an excellent service. All of the staff at the agency are very kind, caring, efficient and supportive in all aspects of care for my mum. They are respectful and courteous to her needs and always bring a welcome smile to brighten up my mum's day. They have become friends as well as carers and have enhanced every aspect of mum's life. They have helped her establish a daily routine that has enabled her to stay independent at home. I also think that they have helped to keep mum's dementia progression at bay as she has excellent communication with the carers; they have lovely conversations with her and really take time to listen and enjoy chats during their visit. They are also very considerate if any safety issues might crop up, we work well together as they always highlight any issues promptly that we need to resolve for mum. I would definitely recommend Bluebirds Care Agency.
30 May 2025
The carers are all very good, pleasant and kind. Always willing to do what they are asked.
30 May 2025
Bluebirds, Whitchurch, Cardiff. Without these ladies & gentleman myself and my family would never have been able to manage/cope with my uncle as he is in the first stages of Alzheimer's. The care they give goes over and above and we can't thank them enough. The care package which they give my uncle cares for his every need, it's due to these lovely ladies & gentleman that he can live in his own home with all his belongings around him. I am absolutely certain that because he knows he's got Bluebirds's coming in everyday this gives him a purpose to carry on, before they leave him, washed, dressed, fed etc they also leave My uncle with a smile on his face, which is so lovely to see an 82 year old man so happy and content. We as a family could not wish for anymore. Thanks to all the managers, carers, admin staff, receptionists you are all fabulous and never forget it.
30 May 2025
All, your staff are kind and helpful For my daughter much appreciated however the 7am visits on a Tuesday and Wednesday are a little too early for her please would it be possible to change them to 8am please
30 May 2025
Generally the care given to mum is of a high standard with most of the carers being thoughtful and kind. Occasionally there might be one who struggles with adapting to mums routine/requirements but more often than not they learn to do so. I appreciate that staff turnover in this sector is high and that can lead to problems. In general we are satisfied with the service provided by Bluebird and do find more senior staff easily accessible.
30 May 2025
The staff are invariably polite and as one would expect helpful and sociable. Although as understandable some some staff are more experienced than others the standard of care received is both professional and always carried out in a friendly manner. Obviously there are times when the schedule times cannot be observed and it would be helpful to be advised . beforehand of any likely delays. Also it would be appreciated if the weekly schedules could be E-mailed as soon as available.
30 May 2025
There are no problems, the carers are all pleasant and friendly and helpful. My Mother is happy with them and there is peace of mind, knowing they are calling each morning. She particularly enjoys her visits to the Hub. As she is a sociable person, these make a huge difference to her quality of life.
30 May 2025
We've been really impressed. Over the last 9 months we've used: - 4 x daytime visits (wash, dress, meds, food, bed prep, etc); - overnight stays; and - live in respite care. Dad has fairly late stage dementia. He wouldn't still be at home without Bluebird. The carers are marvellous. So caring and attentive, and mostly chatty. They've restored our faith in humanity. Most start feeling like family after a short while. The company seems to do an excellent recruitment job. The office have always been fast, helpful and obliging, and given us good advice on how to navigate the complex care system. We totally trust the team and their integrity.
30 May 2025
We have been with Bluebird for a very long time now, the service and support has been unwavering and consistent. I could not have managed without the help and support of this wonderful company. Thank you.
30 May 2025
Care staff are always seen to be polite and professional. The client has often expressed how fortunate he is having the carers looking after him. I find the care staff have dads best interest as priority and generally understand his medical condition means no 2 days can be the same having patience where necessary.
30 May 2025
Although I only require minimum personal care I am very pleased with what I get. The most benefit I get from the service Bluebird provides is the social side ie someone to talk to particularly on a Monday morning as I might not have spoken to anyone face to face since Friday morning. Over the 18 months I have been using Bluebird every career I've had has been pleasant and caring making me feel important.
27 May 2025
We are very pleased with the care and support that our Mum receives from the Bluebird carers and team. The carers are wonderful with Mum - being both caring and compassionate we can't speak highly enough of them. The supervisor has been fantastic since we started with Bluebird's services last September. She is brilliant at quickly and effectively dealing with any requests and she has been a great carer to Mum and a support to us. The rest of the team all work very hard behind the scenes and are happy to respond to requests for changes or advise on next steps. Thank you Bluebird team!
26 May 2025
Generally my mum is happy and good care. Sometimes a relief carer isn't so good. Luckily the last relief was very good.
21 May 2025
Mum has been recieving on going support and care from Bluebird Care Cardiff for over two years now and I can not fault their care and compassion. Even when my dad was gravely ill at home they made him They are always willing to help to change calls or adapt to accomadate short and long term issues, Nothing is too much trouble. Mum has dementia and does not remember carers names, but she call them all her friends. The past month we have had a few issues with home life balance and the support we received from Bluebird management was first class. The team are so passionate about their duty of care and support that we would not be able to manage without them.
12 May 2025
Carers always willing and cheerful and very helpful. Arrival times sometimes erratic (other people need longer care sometimes. I know. This is my guess).