Bluebird Care Cardiff & The Vale of Glamorgan

As my wife's dementia worsened I was unable to provide the care she needed. I engaged Bluebird to help my wife each morning, this shortly after extended to evenings and finally to escorting my wife to Day Care Centres. Our morning carer (P) was extremely professional and caring and became a friend. The coordinator (S) was also excellent and had a sixth sense in knowing when to make contact. In addition to P and S the team of people attending my wife were terrific. I have no hesitation in recommending Bluebird.

I felt the process had been well organised and the carer, Helen, was kind and practical. Sinead, supervious was very helpful in all aspects and trustworthy. She is also very kind.

I am really grateful to Cardiff Bluebird Care for providing care at short notice for my father while I needed to go into hospital for urgent cancer surgery. It gave me peace of mind at a difficult time to know dad was receiving his meals and domestic household chores were carried out. Further I too needed care when I returned home and the care was swiftly put in place. The team of carers were so pleasant and understanding. Nothing was too much trouble. They were seldom late and quickly knew where to find everything. Thank you x

We have had service from Bluebird for several years firstly for domestic purposes, emphasis changing to companionship and personal care. The carers who come are all very welcome. They are pleasant, diligent, and caring. No problems at all with them. There has been the odd wobble in admin but minor and not important in the whole picture. We continue to be satisfied with the service provided - to the extent of having organised live-in for later this year.

Bluebirds have been very helpful and understanding in arranging care for my Mum. The care provided has been of a high standard and great compassion has been shown. Both carers and management have gone out of their way to help us.

Excellent service. My needs are minimal, so for the main part it is social. Over the past year my carers have been cheerful and helpful when needed.

I would appreciate being informed by Friday of each coming week of the staff who attend me, as it has lapped the last few weeks and I don't know until they arrive on the following Monday.

So yes personally I would be very happy to continue to recommend the company.

Carers came to my previous address as well as to current sheltered housing. Every one has been a true carer in understanding my problems and helping me to shower, dress, dispose of re cycling etc. They are all very clean and hygienic in practice. All are pleasant and little chat is great. I now understand that there are additional ways you can help (e.g. shopping) which I will use.

Mum had a very good relationship with Nabella and Touba but both have left and the agency carers have been at times less than satisfactory. Sneshaa ha proved to be a very good replacement but when we have different carers, Mum has found it very unsettling

All carers are kind and helpful, considerate and respectful towards my mother (client). Nothing is too much trouble. They all take time to have a chat with mum which is important. We have no complaints.

They are respectful and courteous to her needs and always bring a welcome smile to brighten up my mum's day. They have become friends as well as carers and have enhanced every aspect of mum's life. They have helped her establish a daily routine that has enabled her to stay independent at home. I also think that they have helped to keep mum's dementia progression at bay as she has excellent communication with the carers; they have lovely conversations with her and really take time to listen and enjoy chats during their visit. They are also very considerate if any safety issues might crop up, we work well together as they always highlight any issues promptly that we need to resolve for mum. I would definitely recommend Bluebirds Care Agency.

The carers are all very good, pleasant and kind. Always willing to do what they are asked.

Bluebirds, Whitchurch, Cardiff. Without these ladies & gentleman myself and my family would never have been able to manage/cope with my uncle as he is in the first stages of Alzheimer's. The care they give goes over and above and we can't thank them enough. The care package which they give my uncle cares for his every need, it's due to these lovely ladies & gentleman that he can live in his own home with all his belongings around him. I am absolutely certain that because he knows he's got Bluebirds's coming in everyday this gives him a purpose to carry on, before they leave him, washed, dressed, fed etc they also leave My uncle with a smile on his face, which is so lovely to see an 82 year old man so happy and content. We as a family could not wish for anymore. Thanks to all the managers, carers, admin staff, receptionists you are all fabulous and never forget it.

All, your staff are kind and helpful For my daughter much appreciated however the 7am visits on a Tuesday and Wednesday are a little too early for her please would it be possible to change them to 8am please

In general we are satisfied with the service provided by Bluebird and do find more senior staff easily accessible.

Also it would be appreciated if the weekly schedules could be E-mailed as soon as available.

There are no problems, the carers are all pleasant and friendly and helpful. My Mother is happy with them and there is peace of mind, knowing they are calling each morning. She particularly enjoys her visits to the Hub. As she is a sociable person, these make a huge difference to her quality of life.

We've been really impressed.

Over the last 9 months we've used:

- live in respite care.

Dad has fairly late stage dementia. He wouldn't still be at home without Bluebird.

The carers are marvellous. So caring and attentive, and mostly chatty. They've restored our faith in humanity. Most start feeling like family after a short while. The company seems to do an excellent recruitment job.

The office have always been fast, helpful and obliging, and given us good advice on how to navigate the complex care system.

We totally trust the team and their integrity.

We have been with Bluebird for a very long time now, the service and support has been unwavering and consistent. I could not have managed without the help and support of this wonderful company. Thank you.