Submit a Review for Home Instead (Leek)
First Floor 1 & 2, Alexandra House, Queen Street, Leek, ST13 6LP
View full details of Home Instead (Leek)Latest Reviews for Home Instead (Leek)
12 September 2024
Care given to my father during difficult times due to his illness and then the loss of my mother has been brilliant. The carers, these being on the front line as it were, have been excellent.
31 July 2024
I look forward to each day's visit. Friednly staff who never fail to brighten up my day.
30 July 2024
Home Instead are very good at shopping and cleaning.
23 July 2024
Enjoy the company of the carers, they provide good companionship.
22 July 2024
I was very pleased with the care and support the team gave to my partner and myself before she had to go in a care home. They were kind, supportive, efficient, punctual, very friendly and a great help. I would recommend Home Instead.
22 May 2024
As can be seen from the tick-boxes, I really can't praise the staff at Home Instead Leek, Staffordshire Branch enough. Overall, they've provided me and my father with real peace of mind and on the odd occasion there have been any queries, they have been dealt with quickly and courteously.
07 September 2023
My aunt really looks forward to the visits from the Home Instead staff. She says that they are all very kind, friendly and helpful. They make her feel special. We are all very grateful.
07 September 2023
My 93-year-old auntie is being 'cared for' by this company. I have photos of her property which is in a disgusting state. My aunt's clothes are unwashed as is she. I have found no evidence of her being bathed/washed whatsoever. Very little food in the house, and my aunt is very underweight. Called
the company for an explanation and was met with a brick wall. Legal action via the Police is underway.
30 August 2023
Since the carers began looking after Dad in May, his mood has lifted and he absolutely loves the daily interaction with them. Dad's treated with kindness, dignity and professionalism. The communication is excellent, responses are always prompt. All the tasks are completed and the time spent with Dad
has had a very positive impact. I am very thankful. Dad has a recent diagnosis of dementia and I know the care that he receives, has and does support this greatly in this chapter of his life. Many thanks, fantastic carers, always recommending to others.
04 August 2023
We needed support for my dad very quickly following a fall at home. Home Instead responded quickly and sympathetically. They were accommodating and professional. Timings of visits aren’t ideal for Dad but he is settling into a new routine and we remain on a waiting list for more suitable visit
times.
The carers allocated to Dad have been respectful, kind and caring. Home Instead try to ensure the same carers visit so that Dad can get to know them and they can familiarise themselves with dad's routine and care plan.
Management has been approachable and supportive especially when we needed it the most within days of Dad's fall.
11 July 2023
All of the ladies that look after my grandparents are caring and considerate of their needs.
My grandma and grandad cannot speak highly enough of them all.
26 May 2023
I have no problems with the girls that come to me, each one does what I want.
I am more than happy.
30 March 2023
On the whole the team of carers that I have are very good. However, occasionally they do forget to do necessary tasks. An example would be not taking out the bins.
13 March 2023
I am happy with all my care givers and I'm also happy with the way the office contacts me to let me know if there will be any changes to my care routine.
16 January 2023
Satisfied with carers.
27 September 2022
My Aunt is a service user of the Home Instead Leek care team and I have complete confidence in them. As her needs over the years have changed (currently quite dramatically) the manager and carers have provided extremely flexible and appropriate support sometimes at very short notice following injury
from a fall for example and even included overnight care. I have simply found the whole team to be wonderfully supportive and caring, treating my Aunt and us as a family with the utmost respect.
25 August 2022
The carers are truly excellent - dedicated, hard working, flexible and genuinely empathetic. They treat my Dad with care and respect, trying hard to respond to his individual needs and preferences. He absolutely could not manage without them. The management are likewise brilliant and have been
extremely helpful to our family.
11 July 2022
Very pleased with the helpers, I enjoy their help and company. Good relationships getting to know them and their families in conversation.
06 July 2022
Good times, the ladies are very helpful.
06 June 2022
I feel so refreshed to have met so many people showing so much caring, sympathy and understanding.
Latest Reviews for Home Instead (Leek)
12 September 2024
Care given to my father during difficult times due to his illness and then the loss of my mother has been brilliant. The carers, these being on the front line as it were, have been excellent.
31 July 2024
I look forward to each day's visit. Friednly staff who never fail to brighten up my day.
30 July 2024
Home Instead are very good at shopping and cleaning.
23 July 2024
Enjoy the company of the carers, they provide good companionship.
22 July 2024
I was very pleased with the care and support the team gave to my partner and myself before she had to go in a care home. They were kind, supportive, efficient, punctual, very friendly and a great help. I would recommend Home Instead.
22 May 2024
As can be seen from the tick-boxes, I really can't praise the staff at Home Instead Leek, Staffordshire Branch enough. Overall, they've provided me and my father with real peace of mind and on the odd occasion there have been any queries, they have been dealt with quickly and courteously.
07 September 2023
My aunt really looks forward to the visits from the Home Instead staff. She says that they are all very kind, friendly and helpful. They make her feel special. We are all very grateful.
07 September 2023
My 93-year-old auntie is being 'cared for' by this company. I have photos of her property which is in a disgusting state. My aunt's clothes are unwashed as is she. I have found no evidence of her being bathed/washed whatsoever. Very little food in the house, and my aunt is very underweight. Called
the company for an explanation and was met with a brick wall. Legal action via the Police is underway.
30 August 2023
Since the carers began looking after Dad in May, his mood has lifted and he absolutely loves the daily interaction with them. Dad's treated with kindness, dignity and professionalism. The communication is excellent, responses are always prompt. All the tasks are completed and the time spent with Dad
has had a very positive impact. I am very thankful. Dad has a recent diagnosis of dementia and I know the care that he receives, has and does support this greatly in this chapter of his life. Many thanks, fantastic carers, always recommending to others.
04 August 2023
We needed support for my dad very quickly following a fall at home. Home Instead responded quickly and sympathetically. They were accommodating and professional. Timings of visits aren’t ideal for Dad but he is settling into a new routine and we remain on a waiting list for more suitable visit
times.
The carers allocated to Dad have been respectful, kind and caring. Home Instead try to ensure the same carers visit so that Dad can get to know them and they can familiarise themselves with dad's routine and care plan.
Management has been approachable and supportive especially when we needed it the most within days of Dad's fall.
11 July 2023
All of the ladies that look after my grandparents are caring and considerate of their needs.
My grandma and grandad cannot speak highly enough of them all.
26 May 2023
I have no problems with the girls that come to me, each one does what I want.
I am more than happy.
30 March 2023
On the whole the team of carers that I have are very good. However, occasionally they do forget to do necessary tasks. An example would be not taking out the bins.
13 March 2023
I am happy with all my care givers and I'm also happy with the way the office contacts me to let me know if there will be any changes to my care routine.
16 January 2023
Satisfied with carers.
27 September 2022
My Aunt is a service user of the Home Instead Leek care team and I have complete confidence in them. As her needs over the years have changed (currently quite dramatically) the manager and carers have provided extremely flexible and appropriate support sometimes at very short notice following injury
from a fall for example and even included overnight care. I have simply found the whole team to be wonderfully supportive and caring, treating my Aunt and us as a family with the utmost respect.
25 August 2022
The carers are truly excellent - dedicated, hard working, flexible and genuinely empathetic. They treat my Dad with care and respect, trying hard to respond to his individual needs and preferences. He absolutely could not manage without them. The management are likewise brilliant and have been
extremely helpful to our family.
11 July 2022
Very pleased with the helpers, I enjoy their help and company. Good relationships getting to know them and their families in conversation.
06 July 2022
Good times, the ladies are very helpful.
06 June 2022
I feel so refreshed to have met so many people showing so much caring, sympathy and understanding.