Submit a Review for Home Instead (Hemel Hempstead & Chilterns)
The Lockhouse, Frogmore Road, Hemel Hempstead, HP3 9RJ
View full details of Home Instead (Hemel Hempstead & Chilterns)Latest Reviews for Home Instead (Hemel Hempstead & Chilterns)
19 December 2025
All the Homeinstead team do their upmost to ensure my elderly mother receives the best care possible with kindness and empathy, I am always involved in any changes and decision making regarding my mother's care and we are both treated with understanding and respect. This company is the best.
17 December 2025
Carers are all friendly and generally come around their scheduled time of arrival. They carry out the tasks included on their schedule and they also enquire if they can do anything else before leaving.
09 December 2025
You will know from my answers to your many questions that I am satisfied with my experiences except for the cost involved. At my age of 94 I find it difficult to think and write reviews. I hope you realise that I am satisfied with the help and support I receive. Thank you to all who are such a
support.
09 December 2025
Mum had spent over 3 weeks in hospital and on discharge home was quite weak and her confusion, due to dementia, seemed to have progressed. She needed a slower pace to process speech, along with patience and encouragement from those caring for her to get through the day. I found this quite
difficult to cope with, but the carers from Homeinstead took this in their stride with their usual caring professionalism. It soon became apparent that mum needed an evening visit to help her get ready for bed. This was swiftly put in place by Homeinstead at an agreed time and after a short time mum got used to, and now enjoys, these evening visits. The increase in visits also gives me a greater peace of mind and the hope that we can keep mum living at home, which is her dearest wish. The Carer's log of visits is such a a useful tool as I can instantly get an idea of how mum is after each visit and if there is anything required from me. Both mum and I feel fully supported by Homeinstead.
17 November 2025
Home Instead have provided safe and supportive care to my mother this has enabled her to remain in her own home. she is helped in the shower and to dress, she values the social interaction with the carers, they listen to her changing needs regarding her pain due to osteoporosis and adapt their care
accordingly. Thank you.
19 September 2025
Home Instead have been first class in helping us to care for my step-mum. As we live a long way away the daily reports about each care visit give us a huge amount of comfort. It is clear that my step-mum is really enjoying her visits and her trips out. Everyone is mindful of how she is feeling on
the day and able to adjust her routines accordingly. Home Instead have also been able to step in at short notice for emergency dental treatment when we were unable to get down in time. We could not have asked for more. The carers have enabled my stepmum to live her life to the full and enjoy however long she has left and we couldn't be more grateful.
11 April 2025
The service has been good. Change in times carers have turned up with no information to us, of this happening, has occurred thankfully is acceptable.
31 May 2019
I find it very difficult to add anything to this assessment. I have always been very satisfied with the service you offer. Each provider I have had was courteous, very helpful and pleasant company. I am delighted with this service ay my age (96).
19 March 2019
A Home Instead carer visits my mother for companionship once a week. My mother enjoys her visits. It is good that the same care giver visits each time.
14 November 2018
All questions were asked well and I was given the time to answer. All things covered and explained. The reviewer had a lovely way about her and was a pleasure to talk to.
05 November 2018
My wife's carer arrives on time, is a caring hard working person who goes out of her way to make sure my wife's needs are met. Always cheerful and ready to go the extra mile. We are very happy with her.
15 October 2018
Extremely satisfied with the care and support. Have always had very efficient carers. The scheduling of care has not always been up to standard.
I am not happy about the change of notice period to 2 weeks, I feel it is unreasonable and unworkable for most people.
11 October 2018
I have been a customer of Home Instead Senior Care for several years now. I have always been treated with respect, consideration of my needs and immediately respond.
11 October 2018
Pleasant experience. Good to know who you are talking to on the phone.
25 September 2018
My regular carer gives excellent service, often beyond the call of duty. She has improved the quality of my husband's and my lives, physically and psychologically.
17 September 2018
As my Mother has dementia, it was important to have the right sort of care in place. I have been extremely impressed with Home Instead and feel assured that the care provided is of a very high standard. I feel that the carers are my eyes and ears for my mother as I live quite a distance from her
and it is to Home Instead credit that they contact me on a regular basis and I feel that we are working as a partnership rather than in isolation. My Mother has commented that the carers are 'lovely' and this shows to me that the right type of care is in place and that she has accepted them into her life and feels comfortable with their help.
01 June 2018
Efficient, flexible responsive service. Staff exercise initiative and good judgement. We couldn't manage without them.
15 May 2018
Home Instead Senior Care has looked after me since I came out of hospital 17 months ago. My permanent carer is quietly very efficient and quickly learned how I like things done.
The staff at the office are always polite and helpful and go to great lengths on my behalf when it is required.
I feel
we have a very happy relationship.
28 November 2017
We are very happy with our experience with Home Instead.
The staff are excellent and well trained.
However, for the service we require the fees are very expensive - cleaning is twice as much as local rates.
28 November 2017
Home Instead Senior Care (Hemel Hempstead & Chilterns) offers excellent care for my dad who has dementia. The staff are all really appreciative and reactive to my dad's constantly changing needs.
Latest Reviews for Home Instead (Hemel Hempstead & Chilterns)
19 December 2025
All the Homeinstead team do their upmost to ensure my elderly mother receives the best care possible with kindness and empathy, I am always involved in any changes and decision making regarding my mother's care and we are both treated with understanding and respect. This company is the best.
17 December 2025
Carers are all friendly and generally come around their scheduled time of arrival. They carry out the tasks included on their schedule and they also enquire if they can do anything else before leaving.
09 December 2025
You will know from my answers to your many questions that I am satisfied with my experiences except for the cost involved. At my age of 94 I find it difficult to think and write reviews. I hope you realise that I am satisfied with the help and support I receive. Thank you to all who are such a
support.
09 December 2025
Mum had spent over 3 weeks in hospital and on discharge home was quite weak and her confusion, due to dementia, seemed to have progressed. She needed a slower pace to process speech, along with patience and encouragement from those caring for her to get through the day. I found this quite
difficult to cope with, but the carers from Homeinstead took this in their stride with their usual caring professionalism. It soon became apparent that mum needed an evening visit to help her get ready for bed. This was swiftly put in place by Homeinstead at an agreed time and after a short time mum got used to, and now enjoys, these evening visits. The increase in visits also gives me a greater peace of mind and the hope that we can keep mum living at home, which is her dearest wish. The Carer's log of visits is such a a useful tool as I can instantly get an idea of how mum is after each visit and if there is anything required from me. Both mum and I feel fully supported by Homeinstead.
17 November 2025
Home Instead have provided safe and supportive care to my mother this has enabled her to remain in her own home. she is helped in the shower and to dress, she values the social interaction with the carers, they listen to her changing needs regarding her pain due to osteoporosis and adapt their care
accordingly. Thank you.
19 September 2025
Home Instead have been first class in helping us to care for my step-mum. As we live a long way away the daily reports about each care visit give us a huge amount of comfort. It is clear that my step-mum is really enjoying her visits and her trips out. Everyone is mindful of how she is feeling on
the day and able to adjust her routines accordingly. Home Instead have also been able to step in at short notice for emergency dental treatment when we were unable to get down in time. We could not have asked for more. The carers have enabled my stepmum to live her life to the full and enjoy however long she has left and we couldn't be more grateful.
11 April 2025
The service has been good. Change in times carers have turned up with no information to us, of this happening, has occurred thankfully is acceptable.
31 May 2019
I find it very difficult to add anything to this assessment. I have always been very satisfied with the service you offer. Each provider I have had was courteous, very helpful and pleasant company. I am delighted with this service ay my age (96).
19 March 2019
A Home Instead carer visits my mother for companionship once a week. My mother enjoys her visits. It is good that the same care giver visits each time.
14 November 2018
All questions were asked well and I was given the time to answer. All things covered and explained. The reviewer had a lovely way about her and was a pleasure to talk to.
05 November 2018
My wife's carer arrives on time, is a caring hard working person who goes out of her way to make sure my wife's needs are met. Always cheerful and ready to go the extra mile. We are very happy with her.
15 October 2018
Extremely satisfied with the care and support. Have always had very efficient carers. The scheduling of care has not always been up to standard.
I am not happy about the change of notice period to 2 weeks, I feel it is unreasonable and unworkable for most people.
11 October 2018
I have been a customer of Home Instead Senior Care for several years now. I have always been treated with respect, consideration of my needs and immediately respond.
11 October 2018
Pleasant experience. Good to know who you are talking to on the phone.
25 September 2018
My regular carer gives excellent service, often beyond the call of duty. She has improved the quality of my husband's and my lives, physically and psychologically.
17 September 2018
As my Mother has dementia, it was important to have the right sort of care in place. I have been extremely impressed with Home Instead and feel assured that the care provided is of a very high standard. I feel that the carers are my eyes and ears for my mother as I live quite a distance from her
and it is to Home Instead credit that they contact me on a regular basis and I feel that we are working as a partnership rather than in isolation. My Mother has commented that the carers are 'lovely' and this shows to me that the right type of care is in place and that she has accepted them into her life and feels comfortable with their help.
01 June 2018
Efficient, flexible responsive service. Staff exercise initiative and good judgement. We couldn't manage without them.
15 May 2018
Home Instead Senior Care has looked after me since I came out of hospital 17 months ago. My permanent carer is quietly very efficient and quickly learned how I like things done.
The staff at the office are always polite and helpful and go to great lengths on my behalf when it is required.
I feel
we have a very happy relationship.
28 November 2017
We are very happy with our experience with Home Instead.
The staff are excellent and well trained.
However, for the service we require the fees are very expensive - cleaning is twice as much as local rates.
28 November 2017
Home Instead Senior Care (Hemel Hempstead & Chilterns) offers excellent care for my dad who has dementia. The staff are all really appreciative and reactive to my dad's constantly changing needs.