Submit a Review for Doris Jones Ltd
Gibraltar House - 1st Floor, 539-543 London Road, Westcliff-on-Sea, SS0 9LJ
View full details of Doris Jones LtdLatest Reviews for Doris Jones Ltd
04 February 2026
I have nothing but praise for the Doris Jones team and the superb support they've given my mother (and myself) over the last two years, right up until she moved into a care home.
Before engaging Doris Jones, another care provider had become increasingly unreliable. Visit times varied by up to
four hours with no notice, required tasks were often skipped, and on occasion visits were missed entirely while attendance was falsely claimed (and charged for).
From the moment I made initial contact, Doris Jones stepped in quickly and provided an exemplary level of professionalism, reliability, and kindness. Communication was excellent through their app and email, with phone calls for anything urgent. They also took on medication collection and shopping when my work took me further away, and were always on hand to offer valuable advice and assistance.
I highly recommend Doris Jones and the outstanding service they provide.
12 January 2026
My Mum was suffering with Vacular dementia, we had been using another care provider which we became unhappy with final straw found carer sat in car outside for the visit time.
Contacted Doris Jones and 7 days later they were onboard with two visits a day 7 days a week.
They proved to be honest
reliable and CARING with great communication if there was any delay in visit times etc. etc. carers always did anything we requested and in difficult times went above and beyond without question. Office backup with honest professional advise always available for the difficult journey we faced.
Mum has had to move onto a care home as her journey progressed, I cannot thank the staff at Doris Jones enough for making Mums last year as comfortable as possible. Would not hesitate in recommending them and the service they provide.
03 November 2025
All the carers where kind and caring. Professional. I cannot recommend them highly enough.
From the manager who first assess my needs to those on the end of the phone.
I had carers for two days a week for 3 weeks and then 5 days for a couple of weeks. They would happily have done more than
i needed.
17 June 2025
An outstanding company
I have worked in the nhs and social care for over 30 years and so know what good care looks like and
I can't begin to express our gratitude for the Doris jones team you have been wonderful throughout the time we have known you
The kindness gentleness and compassion you
have shown has been beyond anything we could have hoped
The professional approach alongside respect and a sincere willingness to support us has made this experience so much easier to bear
Tell the girls mum will always be grateful for their hugs
13 June 2025
The unfailingly kind, engaged and resourceful carers at Doris Jones have been a godsend to us as we navigate this period in our lives. Likewise, the compassionate and flexible admin team, for whom nothing seems to be a problem, help us feel confident and supported.
11 June 2025
Doris Jones have helped me since my step mother came out of hospital in April this year. Their knowledge of the processes and the care and attention they give is truly impressive. I was worried what support my step mother would receive as you read so many horror stories about care workers but I
absolutely cannot fault the team we have helping.
19 February 2025
Amazing, life changing care. My mum is happy and safe in her own home, and every day is made so much better with cheerfulness of all of the Doris Ladies - we love you! Thank you for answering all of mums needs, your attention to detail is excellent.
20 January 2025
Doris Jones carers visit my elderly dad every day (2 X half hour visits) to supplement my regular visits: helping with meals, companionship, ensuring he takes medication etc. My dad likes singing - and sometimes they join in! I recently went abroad for a month and was nervous about leaving my father
for an extended period. All my worries were unfounded! The Doris Jones agency were excellent and liaised with a local relative while I was away. I was also able to view the daily online visiting log from afar - and could see everything was running smoothly.
The care visitors are kind and professional and there is solid back up from the administrative team back at base who proactively manage any concerns and remain flexible in their responses. I can thoroughly recommend this agency and their team of great care visitors.
13 January 2025
Doris Jones have been providing wonderful care to my aunt for the last few years, right up until a few weeks ago. We always knew that, because of her health, she would need to go into full time nursing care at some point but the carers provided by Doris Jones enabled her to stay in her own home for
far longer than we could ever have hoped for. Doris Jones have been exceptional from start to finish, always accommodating additional requirements as they became necessary. I have no hesitation in recommending them.
15 October 2024
The standard of care is 1st class from experience. All the carers are polite and professional. Doris Jones is a company I would recommend to anyone who requires care, as they provide a quality service to a very high standard.
03 October 2024
After a fall and an extended stay in hospital, we employed Doris Jones carers to support my 90-year-old mother in her wish to return to her own home and retain her independence. The Doris management team went out of their way to arrange care at very short notice and all the carers who attended my
mum were, in her words, 'lovely'. Everyone accommodated my mum's changes in requirements without comment or fuss and did anything asked of them with good grace and a smile.
Sadly my mum is very 'old school' and begrudged paying for her care so made the decision to cancel the carers for the time being. As an only child, who works full time, knowing the carers were attending my mum was a huge relief so I was very sad when they left. Hopefully, my mum will agree to have Doris' carers back sometime in the near future.
02 October 2024
The company is excellent. The carers are lovely ladies, very caring and cannot do enough for me. Very friendly, always very obliging for whatever task I ask them to help me with. I look forward to seeing them every day. My past company were really bad and made my nerves bad and I used to dread them
coming into my home. So pleased I changed to Doris Jones Ltd and I would highly recommend them.
30 September 2024
Doris Jones are just amazing! My dad has carers in 4 times a day and all the carers are caring, kind and respectful and they make dad smile. Not only do they support dad, they are a fantastic support to our family as well. Whoever you speak to on the phone they are always so helpful. Doris Jones,
thank you for looking after my lovely dad, you are our superheroes!!
26 September 2024
We use the service once a week and have been doing so for the past 8 months. My mother finds the staff to be kind, attentive, usually the same person visits. Has time to chat as well as to do the jobs required.
22 July 2024
Delightful company cannot fault them. Kind and helpful with my husband it means that he can spend his twilight years in his own home with their help and not in a care home. All the carers are so efficient and the company always rings me if a carer is running late. I would recommend Doris Jones to
everyone who needs help in their old age!
16 July 2024
My sister and I are very happy with the care given to our mum and dad over the last three years. The carers were kind and supportive of mum and dad's needs and if there was a problem at any time the management team were able to help and rectify it within a short time.
31 May 2024
About 6 months ago my mum needed carers to come in at lunchtime and prepare her lunch. I used Doris Jones as recommended by a friend. I found them to be professional, caring and supportive in all my communications with them. The carers were friendly and encouraging with mum - often going above and
beyond what was required. The office staff always responded to my questions and concerns quickly and kindly. I cannot recommend the agency highly enough.
26 April 2024
I am very pleased with the overall care you provide. It is very nice to see someone so friendly in the mornings, it brightens up the start of the day.
19 April 2024
Doris Jones provides consistently high-quality carers. My mum is very happy with their service and we have recommended them several times.
08 April 2024
Doris Jones have offered excellent morning and evening care for my mum. It provides great peace of mind knowing that Mum has a professional carer checking in on her every day, ensuring she has had her meals and medication. The staff are always friendly, reliable and efficient and the managerial team
always go the extra mile to ensure they are up to date with Mum's changing needs. We honestly wouldn't be able to manage without them and Mum feels well looked after and cared for by the staff.
Latest Reviews for Doris Jones Ltd
04 February 2026
I have nothing but praise for the Doris Jones team and the superb support they've given my mother (and myself) over the last two years, right up until she moved into a care home.
Before engaging Doris Jones, another care provider had become increasingly unreliable. Visit times varied by up to
four hours with no notice, required tasks were often skipped, and on occasion visits were missed entirely while attendance was falsely claimed (and charged for).
From the moment I made initial contact, Doris Jones stepped in quickly and provided an exemplary level of professionalism, reliability, and kindness. Communication was excellent through their app and email, with phone calls for anything urgent. They also took on medication collection and shopping when my work took me further away, and were always on hand to offer valuable advice and assistance.
I highly recommend Doris Jones and the outstanding service they provide.
12 January 2026
My Mum was suffering with Vacular dementia, we had been using another care provider which we became unhappy with final straw found carer sat in car outside for the visit time.
Contacted Doris Jones and 7 days later they were onboard with two visits a day 7 days a week.
They proved to be honest
reliable and CARING with great communication if there was any delay in visit times etc. etc. carers always did anything we requested and in difficult times went above and beyond without question. Office backup with honest professional advise always available for the difficult journey we faced.
Mum has had to move onto a care home as her journey progressed, I cannot thank the staff at Doris Jones enough for making Mums last year as comfortable as possible. Would not hesitate in recommending them and the service they provide.
03 November 2025
All the carers where kind and caring. Professional. I cannot recommend them highly enough.
From the manager who first assess my needs to those on the end of the phone.
I had carers for two days a week for 3 weeks and then 5 days for a couple of weeks. They would happily have done more than
i needed.
17 June 2025
An outstanding company
I have worked in the nhs and social care for over 30 years and so know what good care looks like and
I can't begin to express our gratitude for the Doris jones team you have been wonderful throughout the time we have known you
The kindness gentleness and compassion you
have shown has been beyond anything we could have hoped
The professional approach alongside respect and a sincere willingness to support us has made this experience so much easier to bear
Tell the girls mum will always be grateful for their hugs
13 June 2025
The unfailingly kind, engaged and resourceful carers at Doris Jones have been a godsend to us as we navigate this period in our lives. Likewise, the compassionate and flexible admin team, for whom nothing seems to be a problem, help us feel confident and supported.
11 June 2025
Doris Jones have helped me since my step mother came out of hospital in April this year. Their knowledge of the processes and the care and attention they give is truly impressive. I was worried what support my step mother would receive as you read so many horror stories about care workers but I
absolutely cannot fault the team we have helping.
19 February 2025
Amazing, life changing care. My mum is happy and safe in her own home, and every day is made so much better with cheerfulness of all of the Doris Ladies - we love you! Thank you for answering all of mums needs, your attention to detail is excellent.
20 January 2025
Doris Jones carers visit my elderly dad every day (2 X half hour visits) to supplement my regular visits: helping with meals, companionship, ensuring he takes medication etc. My dad likes singing - and sometimes they join in! I recently went abroad for a month and was nervous about leaving my father
for an extended period. All my worries were unfounded! The Doris Jones agency were excellent and liaised with a local relative while I was away. I was also able to view the daily online visiting log from afar - and could see everything was running smoothly.
The care visitors are kind and professional and there is solid back up from the administrative team back at base who proactively manage any concerns and remain flexible in their responses. I can thoroughly recommend this agency and their team of great care visitors.
13 January 2025
Doris Jones have been providing wonderful care to my aunt for the last few years, right up until a few weeks ago. We always knew that, because of her health, she would need to go into full time nursing care at some point but the carers provided by Doris Jones enabled her to stay in her own home for
far longer than we could ever have hoped for. Doris Jones have been exceptional from start to finish, always accommodating additional requirements as they became necessary. I have no hesitation in recommending them.
15 October 2024
The standard of care is 1st class from experience. All the carers are polite and professional. Doris Jones is a company I would recommend to anyone who requires care, as they provide a quality service to a very high standard.
03 October 2024
After a fall and an extended stay in hospital, we employed Doris Jones carers to support my 90-year-old mother in her wish to return to her own home and retain her independence. The Doris management team went out of their way to arrange care at very short notice and all the carers who attended my
mum were, in her words, 'lovely'. Everyone accommodated my mum's changes in requirements without comment or fuss and did anything asked of them with good grace and a smile.
Sadly my mum is very 'old school' and begrudged paying for her care so made the decision to cancel the carers for the time being. As an only child, who works full time, knowing the carers were attending my mum was a huge relief so I was very sad when they left. Hopefully, my mum will agree to have Doris' carers back sometime in the near future.
02 October 2024
The company is excellent. The carers are lovely ladies, very caring and cannot do enough for me. Very friendly, always very obliging for whatever task I ask them to help me with. I look forward to seeing them every day. My past company were really bad and made my nerves bad and I used to dread them
coming into my home. So pleased I changed to Doris Jones Ltd and I would highly recommend them.
30 September 2024
Doris Jones are just amazing! My dad has carers in 4 times a day and all the carers are caring, kind and respectful and they make dad smile. Not only do they support dad, they are a fantastic support to our family as well. Whoever you speak to on the phone they are always so helpful. Doris Jones,
thank you for looking after my lovely dad, you are our superheroes!!
26 September 2024
We use the service once a week and have been doing so for the past 8 months. My mother finds the staff to be kind, attentive, usually the same person visits. Has time to chat as well as to do the jobs required.
22 July 2024
Delightful company cannot fault them. Kind and helpful with my husband it means that he can spend his twilight years in his own home with their help and not in a care home. All the carers are so efficient and the company always rings me if a carer is running late. I would recommend Doris Jones to
everyone who needs help in their old age!
16 July 2024
My sister and I are very happy with the care given to our mum and dad over the last three years. The carers were kind and supportive of mum and dad's needs and if there was a problem at any time the management team were able to help and rectify it within a short time.
31 May 2024
About 6 months ago my mum needed carers to come in at lunchtime and prepare her lunch. I used Doris Jones as recommended by a friend. I found them to be professional, caring and supportive in all my communications with them. The carers were friendly and encouraging with mum - often going above and
beyond what was required. The office staff always responded to my questions and concerns quickly and kindly. I cannot recommend the agency highly enough.
26 April 2024
I am very pleased with the overall care you provide. It is very nice to see someone so friendly in the mornings, it brightens up the start of the day.
19 April 2024
Doris Jones provides consistently high-quality carers. My mum is very happy with their service and we have recommended them several times.
08 April 2024
Doris Jones have offered excellent morning and evening care for my mum. It provides great peace of mind knowing that Mum has a professional carer checking in on her every day, ensuring she has had her meals and medication. The staff are always friendly, reliable and efficient and the managerial team
always go the extra mile to ensure they are up to date with Mum's changing needs. We honestly wouldn't be able to manage without them and Mum feels well looked after and cared for by the staff.