Doris Jones Ltd
Doris Jones Ltd
Doris Jones Ltd

The Doris Jones team is dedicated to providing the highest quality care and support services to clients and their families. By combining traditional care services with expertise in physical rehabilitation (reablement), they aim to help clients gain greater control over their lives and stay safely in the place they are happiest.

Since opening their doors in 2011, Doris Jones has steadily grown into a respected and sought after home care provider in the area. Their growth has come to a large extent from the recommendations of clients and clients' families.

In 2015, Doris Jones was one of the homecare.co.uk Top 10 Most Recommended home care agencies in the East of England.

Owner : Doris Jones Ltd

Person in charge: Caroline Southgate (Director & Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 60

Fees Guide: Daytime, weekday rate: £18.95 per hour

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Doris Jones Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.7 Doris Jones Ltd has a Review Score of 9.7 (9.698)

The Review Score of 9.7 (maximum of 10) for Doris Jones Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Doris Jones Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.698 for Doris Jones Ltd is calculated as follows: ( (112 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 149 Ratings = 4.698

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Doris Jones Ltd is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Doris Jones Ltd?

  • Extremely LIKELY
    22
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Doris Jones Ltd

  • Daughter of Client/Service User
    10
  • Client / Service User
    7
  • Wife of Client/Service User
    3
  • Granddaughter of Client/Service User
    2
  • Husband of Client/Service User
    1
  • more

Very well organised. Excellent timekeeping. Well trained.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

The service was consistent and reliable using personnel who were professional, thorough and very caring in relation to both my husband and I.
The administration was also very professional with frequent communications to notify of any changes or simply to enquire about how things were working out for us.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Recommended some years ago by my local hospital. I have always found Doris Jones agency very helpful in all respects. The care ladies, both the youthful and more mature, all provide an excellent care service. Including items of shopping and supervision when I take a shower.
Assistance with "keeping clean" is really appreciated, as it is sadly time that senior citizens find "keeping clean" requires help, virtually from day to day.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My Dad suffers from mild dementia and is currently living alone as my mum is in a hospital and is likely to be there for months. Over the weeks we realised that Dad was eating cheese sandwiches and biscuits only every day. Doris Jones carers have come in every day and prepared my dad a hot meal at lunchtime. But more importantly, they always sit and take the time to talk to Dad. By his own admission, he is now very lonely and we as a family could not be more grateful for the kindness and care that Doris Jones have given.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have had Doris Jones carers since Christmas and have found them invaluable.
They are consistent, reliable and above all, caring and kind. They always ask after they have showered and dressed me, "is there anything else I can do?".
I have them for 30 minutes morning and evening and also a couple of hours in the week so my wife can have time on her own!
Washing up, ironing, getting lunch, I could go on!

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The Doris Jones agency was recommended to me by a friend who had used their services. I am so impressed with the carer provided by the agency who now comes twice a week to support my husband who has Alzheimer's. She is sensitive and empathetic, very reliable and I assume she has been well trained by the agency because from the very first visit she established a rapport with my husband.
She is also happy to undertake any task.
I look forward to her visits as they relieve a lot of pressure from me.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

My mother underwent an emergency lifesaving operation in April 2016. Following her discharge in early May, she required home based care to cover essential heath and welfare needs. I was recommended to contact Doris Jones to provide this service.

Throughout the last year, they have been invaluable in ensuring mums needs are met and their assistance has had a knock on effect in providing me with peace of mind. As well as the health and welfare aspect of their assistance they have also provided companionship and assistance with taking mum to appointments etc. Most importantly when there is something that I need help with in relation to mums looking after I know I can always rely on the carers from Doris Jones.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I required some domestic help following a total hip replacement in March this year. Doris Jones Ltd was able to provide this help for the few weeks required. Their carers were punctual and diligent and I would recommend them.

How likely would you be to recommend Doris Jones Ltd? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Satisfactory

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Satisfactory

I am very happy with Doris Jones. I would recommend it to everyone.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

Careers attend three days weekly for one hour. They are very willing and in a pleasant manner. The company is flexible and adapts to extreme circumstances.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

As far as I am concerned, I have no complaints whatsoever. It is well run with excellent care from all the carers. This also applied to the office staff who are extremely helpful and do their work in a cheerful and happy way.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Following an illness, my mum agreed, that outside help was required to help her return to her previous independence within her own home. I'd heard about 'Doris Jones' so made enquiries. It was the best move I could have made!

From the moment I started talking to the team, it was apparent that they look at each client as individuals. It was important to rebuild mums confidence, stability and ability to look after herself independently again. Mum was very apprehensive but her anxieties were soon put aside by the friendly accommodating team. A folder was produced laying out the full details of Mums personal requirements. As she improved we cut back to two visits which became more social visits as she looked forward to the company and cup of tea (which she made !) and a chat!

The overall service by both the management and the visiting team has been amazing and we would have no hesitation in recommending them completely - or indeed using them again in the future should that need arise.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My father is 93 years old and following a hip replacement, a period of hospitalisation, rehabilitation and convalescence he was anxious to return home.
With no knowledge of what care packages were available, we went with a recommendation and we are so thankful we did.
Dad has a dedicated team of the same 6 carers.
I've met everyone from this professional and positive team.
They show Dad nothing but kindness and respect.
We are always kept informed of any problems as they occur and action that is being taken.
Our advice is sought when necessary.
The Leigh-On-Sea carers and office staff care for my Dad and also me and my two sisters.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caroline Southgate, Registered Manager at Doris Jones Ltd responded to this review on 03 Mar 2017:

Thank you so much for taking the time to review our services we are delighted to be of such positive help.

The family researched extensively about care services beforehand. We have been extremely pleased with the level and quality of care and support provided to my mother. Any concerns raised by Doris Jones, about my mother or father have been communicated to me immediately and I have been able to act quickly, to prevent my parents often going into hospital. This has saved any distress to my mother who has dementia and reduced added pressure to the family.

Any problems I have raised with Doris Jones have always been dealt with promptly and politely by the care and office staff.

I visit my parents 3/4 times a week, so I often get to meet the carers quite regularly, who are all extremely helpful, polite and caring people and Doris Jones often use the same carers to visit my parents, so they have continuity.
Speaking with my parents they also confirm that they have never had any concerns and are happy with the care.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Caroline Southgate, Registered Manager at Doris Jones Ltd responded to this review on 07 Feb 2017:

Thank you for your review. We are delighted that you are happy with the service and it has helped to relieve the pressure for the extended family.

My Mother has a Doris Jones Carer to visit her in her nursing home and take her out once a week. She really enjoys the visits and being taken out and doing something different, this gives her something to look forward too. We have also used the services of Doris Jones in the past when my Mother lived independently in her own home.

The carers have always been reliable, punctual and professional in their duties. I would not hesitate to recommend Doris Jones.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Caroline Southgate, Registered Manager at Doris Jones Ltd responded to this review on 06 Feb 2017:

Thank you for your review. We are happy to visit people in the local care homes as a way to continue their familiarity with our staff and to keep a friendly face when families live far away or are at work.

The carers provided by Doris Jones Ltd were kind, caring, professional and presentable, my mother liked them very much.

However, the admin of the company falls below. Failing to inform carers of key codes, failing to inform carer of the person moving back home, to transfer one there. Billing issues - incorrect amounts, untimely correction.

How likely would you be to recommend Doris Jones Ltd? Neither Unlikely or Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Poor

Treated with Dignity: Good

Value for Money: Satisfactory

Caroline Southgate, Director & Registered Manager at Doris Jones Ltd responded to this review on 13 Oct 2016:

We are extremely grateful for the positive words about our carers. We hope that your mother continues to benefit from our care. With regard to the administrative issues mentioned, our team has been in contact to apologise and address any concerns. If at any time a client or family member has issues with any aspect of our service, we actively encourage them to contact us at once in order that we can allay any concern or alter our service, wherever possible, in accordance with their wishes.

Good, well looked after.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

This company tended to my late wife until the 6th of June 2012 when she passed away and they have also looked after me very well since that time. The carers, mostly female, are always very cheerful and will help with any necessary chores. On two occasions they helped me clear a blocked drain, and once one of them mended the fuse when suddenly the lights went out. On neither occasion did I ask them - they just stepped in and helped. Wonderful!
The previous company we used seemed to do as little as possible, as quickly as possible and left as soon as possible. Not very conducive to the happiness of their customers.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

My grandparents' health deteriorated last year, and they could no longer cope. After some unfortunate incidents with council assigned care companies, Doris Jones Ltd was recommended by a social worker, and we have not looked back.

Before starting, staff came to meet my grandparents and get to know them, recording their particular requests. Everything was all noted down, from how they like their toast cut to their favourite hobbies.

When my grandmother was hospitalised, Doris Jones were flexible about providing care for my grandfather, making last minute adjustments, and even taking him to the hospital. Their 24-hour phone number meant that we could get in touch with them at any time.

Carers are professional, trustworthy, kind and supportive, and get to know their clients. Accommodating office staff are contactable via phone or email, and always alert me if they think there's a problem. They act in the best interest of the client at all times. We'd gladly recommend them.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Doris Jones Ltd provides care for my mother. I cannot speak highly enough of the staff and management. They are well organised and efficient. All the carers are wonderful, nothing is too much trouble, they are all very kind and attentive to my mother needs. Their time keeping is excellent. They are all very smart and professional. I feel so fortunate to be on their books, great value for money too.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

From using a different care service previously for my granddad, my mother and I were very unhappy with the service given and weary to try another, but Doris Jones has completely changed our views, they are very professional and helpful, but most importantly do their very best for my granddad!

How likely would you be to recommend Doris Jones Ltd? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I had a leaflet about Doris Jones when Mum was in hospital. The initial assessment was thorough and friendly, covering Mum's likes and dislikes; her personal care and preferences. These altered over time and I was able to speak to staff/management whenever needed.
Any problems I had with individual carers (rare) were addressed immediately. We sometimes had problems if a member of staff was off. Mum had 4 visits a day. I really liked the fact that I could go online and view Mum's roster for the future. The admin staff were supportive and happy to help with changes or problems as and when they occurred. Mum had a variety of "girls" over time and she got on with them all, they were all kind & caring. Carers are not made to cut visits shorts due to travelling time etc and were punctual and left the house clean and tidy...The prices did increase as time passed but I didn't want to downgrade so we continued to pay! The consistency of staff was really important to both Mum and me.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My aunt (86 years of age and of critical health) left hospital and needed urgent care to continue that provided from hospital social care. At extreme short notice Doris Jones Ltd carried out, with total empathy to our needs, an assessment and quickly took on care duties to avoid disruption of care. Throughout the four months to my aunt's sad death, the nature of the care needs constantly required re-assessment and change as the acuteness of illness increased, but Doris Jones were totally well equipped to cope with sudden requirements to extend, and latterly, to suspend, care shift patterns. We found the management and staff to be extremely conscious of its duty of care, with whom we could easily and mutually liaise on any matters of concern - particularly regarding the difficulties with self medication by my aunt, which was expertly managed by Doris Jones staff and also my aunt's self inflicted poor food intake. The carers were very punctual, with the agency's management in general controls and reporting systems of a very high standard. I speak for myself and my other (carer) sisters that we would not hesitate to recommend this care agency to anyone in need.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Doris Jones Ltd is a wonderful caring company. The carers are brilliant- nothing is too much trouble.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The owner recruits carers who all have their hearts in the right place and seem to be kind and like the residents. We were very happy with the speed at which the level of care could be changed at such short notice as our mothers needs changed. All staff are friendly and willing and we have confidence in them. Ps. This is a small business and we feel this is important for availability causes.

How likely would you be to recommend Doris Jones Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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February 2015

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