Doris Jones Ltd

Gibraltar House - 1st Floor, 539-543 London Road, Westcliff-on-Sea SS0 9LJ
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9.9 108 Reviews
  • Doris Jones Ltd, Westcliff-on-Sea
The Doris Jones team offers a broad range of premium quality care and support services to clients and families throughout the Southend-on-Sea area.

By combining traditional care services with expertise in physical rehabilitation, the Doris team tailors individual care plans to help clients maintain control over their lives and stay safely in the place they are happiest. Their approach to care planning also takes into account family members and carers, helping ensure the needs of all those involved in an individual's care are fully considered.

Since opening its doors in 2011, Doris Jones has steadily grown into a highly respected and sought after home care provider in the area. Its growth has come to a large extent from the recommendations of clients and clients' families.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £36

Please get in touch for a comprehensive and detailed breakdown of charges based on your individual requirements.

These prices are only a guideline, please contact Doris Jones Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Doris Jones Ltd

Person in charge

  • Caroline Southgate (Director & Registered Manager)

Doris Jones Ltd Reviews (108)

Total of 108, showing 21-40
9.9

Doris Jones Ltd has a Review Score of 9.9 (9.923) out of 10, based on 26 reviews in the last 2 years. Over all time Doris Jones Ltd has 108 reviews.

Overall Experience

  • 97
  • 11
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Date Published

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Review from S T (Client) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having fractured a vertebrae on holiday in Italy, I felt I needed support on my return to the UK. Doris Jones were very well organised and I found all the staff kind, friendly and efficient. I had no problems at all and really appreciated the support, especially overcoming my phobia of the shower (where
I had my accident). In fact, I missed their daily visits once I felt able to cope on my own! Thank you all at Doris Jones and Merry Christmas!

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Review from Gillian P (Daughter of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All very excellent service. Will definitely use it again when needed and recommend it to others.
All the careers that visited Mum were excellent. Always on time and very efficient. Great service and all very friendly.

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Review from Julie S (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky to have Doris Jones looking after Mum at home for several years. The carers and management team are superb and communication is excellent.
As Mum’s health deteriorated it became apparent that we needed extra support in the evenings and help to tend to Mum’s personal care. This was
arranged quickly and efficiently.
The carers treated Mum with such respect, allowing her the dignity she deserved, but still keeping her spirits up as much as they could. They always went above and beyond.
Their kindness, cheerfulness, professionalism, empathy and compassion made everything a little easier to bear for us all, especially the numerous hugs I received as I blubbed my way through Mum’s last days.
I don't know how you do your job, I couldn't, but thank goodness you do, because you make such a difference to not only the client, but their families too.

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Review from Margaret D (Client) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the carers. They are all excellent. Well done.

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Review from H P (Client) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the ladies were kind, helpful and caring. Unfortunately, my time was at the beginning of the school holidays and they had staff problems, but I still got cover. They aided my recovery and I was very grateful for all they did.

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Review from Deborah V (Daughter of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones provides reliable, efficient, caring and kind carers, I felt completely comfortable leaving my mum's care in their hands. The office is always available to be contacted if there are any concerns.

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Review from S D (Daughter of Client) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers always cheerful and will oblige with anything. They care for both Mum and Dad and provide personal care, cook meals, do washing/ironing, administer medication and provide a weekly stocktake, which is useful to me. Continuity of staff is provided, which is important as they really recognise Mum
and Dad's needs. I have just recommended this company to neighbours.

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Review from David L (Son of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Doris Jones for nearly four years and are very happy with the service provided. The carers are all caring, attentive and approachable people. We were recommended Doris Jones by a former GP and have never regretted the decision. The office staff are helpful and listen to our comments
and do their best to accommodate our needs.
Very highly recommended.

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Review from Karen B (Daughter of Client) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Doris Jones is amazing from the admin to the individual carers. They have helped us through the process of obtaining care and have provided exemplary care to my father and support for my mother.
We cannot fault them and would recommend their services wholeheartedly.

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Review from J A (Client) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Doris Jones since 2012 and for most of that time have been very satisfied. They have really helped me at times of crisis over the years and I would not have been able to manage without them. During the covid period, they have coped with many problems but have done their best to keep
up to their high standards. Their carers are the best I have ever had, being both professional and very compassionate to people's needs and dignity. I would always recommend them to other people.

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Review from E H (Client) assisted by family/friend published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Rosie F (Daughter of Client) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From those in the office at Doris Jones to the carers visiting my mum all were professional, friendly and kind. A great support to her and offering reassurance for me. I would definitely recommend them.

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Review from B T (Client) assisted by family/friend published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found this company and staff at Doris Jones have always given excellent services and it's very reassuring to have a friendly and helpful voice to call upon when needed.

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Review from M B (Daughter of Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is very professional in every way. The staff are excellent (carers and office).
My father was well looked after during his time with them an was treated with the utmost respect. All the carers were wonderful and patient but he did have a couple of favourites!

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Review from Jane H (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care from Doris Jones was an excellent experience it meant that Mum was able to stay in her own home. Care was provided within a short time of our request. The app that we view gave us information on Mum's visits, so we had a first hand account of her well being at every visit. The carers I met were
professional, kind and Mum enjoyed the visits. In the 13 months Mum had Doris Jones carers we were never let us down, it worked really well. Am so pleased Mum had that time in her own home with Doris Jones support. I have only praise for the carers and the organisation. Always someone available to speak to for any queries.

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Review from J W (Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as I am concerned I am very satisfied with all the care and help I have received from all the staff and they really do try to help.

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Review from Beverly B (Daughter of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received from Doris Jones has been excellent. The carers go above and beyond what is expected, and they are happy to do extra jobs if they have time and are always very kind and caring to my mother. The office staff are also really efficient - they contact me if they have any
concerns or time changes. The carers also use their initiative and will contact the district nurse if they feel it is necessary. My mother is reassured knowing that carers are going in three times a day, and without their support, I wouldn't be able to support my mum.

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Review from Andrew S (Son of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones provide my mother with daily care - they are professional and the carers are very good. Administratively they always try and provide updates and call if there is a problem - they are far superior to other local care agencies with staff that go above and beyond.

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Review from Jacqueline V (Daughter of Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The personal touch provided by all the staff at Doris Jones is so important when looking after a relative remotely, as I am. The online app which provides notes on each visit from the carer is priceless. As dementia has progressed it has become harder to understand my Father's problems on the telephone.
A report each day helps me to avoid issues occurring and take action to put things right. Consistency of carers makes such a difference. It allows Dad to build a meaningful relationship and for the carers to notice when things are not right. I couldn't have made a better choice when I decided to go with Doris Jones two and a half years ago.

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Review from Dawn H (Daughter of Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In these difficult times, where care in the community is really struggling, it is lovely to see that the carers, really do care! I have been impressed with their professionalism, respect, dignity, punctuality, and 'no problem!' attitude.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Doris Jones Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Doris Jones Ltd is calculated as follows: ( (144 Excellents x 5) + (12 Goods x 4) ) ÷ 156 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Doris Jones Ltd is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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