Doris Jones Ltd

Gibraltar House - 1st Floor, 539-543 London Road, Westcliff-on-Sea SS0 9LJ
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9.9 108 Reviews
  • Doris Jones Ltd, Westcliff-on-Sea
The Doris Jones team offers a broad range of premium quality care and support services to clients and families throughout the Southend-on-Sea area.

By combining traditional care services with expertise in physical rehabilitation, the Doris team tailors individual care plans to help clients maintain control over their lives and stay safely in the place they are happiest. Their approach to care planning also takes into account family members and carers, helping ensure the needs of all those involved in an individual's care are fully considered.

Since opening its doors in 2011, Doris Jones has steadily grown into a highly respected and sought after home care provider in the area. Its growth has come to a large extent from the recommendations of clients and clients' families.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £36

Please get in touch for a comprehensive and detailed breakdown of charges based on your individual requirements.

These prices are only a guideline, please contact Doris Jones Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Doris Jones Ltd

Person in charge

  • Caroline Southgate (Director & Registered Manager)

Doris Jones Ltd Reviews (108)

Total of 108, showing 101-108
9.9

Doris Jones Ltd has a Review Score of 9.9 (9.923) out of 10, based on 26 reviews in the last 2 years. Over all time Doris Jones Ltd has 108 reviews.

Overall Experience

  • 97
  • 11
  • 0
  • 0
  • 0

Date Published

108
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11
26
82

Review from Karen H (Daughter of Client) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers provided by Doris Jones Ltd were kind, caring, professional and presentable, my mother liked them very much.


However, the admin of the company falls below. Failing to inform carers of key codes, failing to inform carer of the person moving back home, to transfer one there. Billing issues

- incorrect amounts, untimely correction.

Reply from Caroline Southgate, Director & Registered Manager at Doris Jones Ltd

We are extremely grateful for the positive words about our carers. We hope that your mother continues to benefit from our care. With regard to the administrative issues mentioned, our team has been in contact to apologise and address any concerns. If at any time a client or family member has issues with any aspect of our service, we actively encourage them to contact us at once in order that we can allay any concern or alter our service, wherever possible, in accordance with their wishes.

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Review from Alan B (Client) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, well looked after.

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Review from Natalie M (Granddaughter of Client) published on 8 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandparents' health deteriorated last year, and they could no longer cope. After some unfortunate incidents with council assigned care companies, Doris Jones Ltd was recommended by a social worker, and we have not looked back.


Before starting, staff came to meet my grandparents and get to know

them, recording their particular requests. Everything was all noted down, from how they like their toast cut to their favourite hobbies.


When my grandmother was hospitalised, Doris Jones were flexible about providing care for my grandfather, making last minute adjustments, and even taking him to the hospital. Their 24-hour phone number meant that we could get in touch with them at any time.


Carers are professional, trustworthy, kind and supportive, and get to know their clients. Accommodating office staff are contactable via phone or email, and always alert me if they think there's a problem. They act in the best interest of the client at all times. We'd gladly recommend them.

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Review from Mariah K (Granddaughter of Client) published on 28 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From using a different care service previously for my granddad, my mother and I were very unhappy with the service given and weary to try another, but Doris Jones has completely changed our views, they are very professional and helpful, but most importantly do their very best for my granddad!

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Review from Catherine B (Daughter of Client) published on 26 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a leaflet about Doris Jones when Mum was in hospital. The initial assessment was thorough and friendly, covering Mum's likes and dislikes; her personal care and preferences. These altered over time and I was able to speak to staff/management whenever needed.
Any problems I had with individual
carers (rare) were addressed immediately. We sometimes had problems if a member of staff was off. Mum had 4 visits a day. I really liked the fact that I could go online and view Mum's roster for the future. The admin staff were supportive and happy to help with changes or problems as and when they occurred. Mum had a variety of "girls" over time and she got on with them all, they were all kind & caring. Carers are not made to cut visits shorts due to travelling time etc and were punctual and left the house clean and tidy...The prices did increase as time passed but I didn't want to downgrade so we continued to pay! The consistency of staff was really important to both Mum and me.

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Review from Victor W (Nephew of Client) published on 23 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt (86 years of age and of critical health) left hospital and needed urgent care to continue that provided from hospital social care. At extreme short notice Doris Jones Ltd carried out, with total empathy to our needs, an assessment and quickly took on care duties to avoid disruption of care.
Throughout the four months to my aunt's sad death, the nature of the care needs constantly required re-assessment and change as the acuteness of illness increased, but Doris Jones were totally well equipped to cope with sudden requirements to extend, and latterly, to suspend, care shift patterns. We found the management and staff to be extremely conscious of its duty of care, with whom we could easily and mutually liaise on any matters of concern - particularly regarding the difficulties with self medication by my aunt, which was expertly managed by Doris Jones staff and also my aunt's self inflicted poor food intake. The carers were very punctual, with the agency's management in general controls and reporting systems of a very high standard. I speak for myself and my other (carer) sisters that we would not hesitate to recommend this care agency to anyone in need.

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Review from Barry (Husband of Client) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones Ltd is a wonderful caring company. The carers are brilliant- nothing is too much trouble.

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Review from Sarah H (Daughter of Client) published on 29 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner recruits carers who all have their hearts in the right place and seem to be kind and like the residents. We were very happy with the speed at which the level of care could be changed at such short notice as our mothers needs changed. All staff are friendly and willing and we have confidence
in them. Ps. This is a small business and we feel this is important for availability causes.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Doris Jones Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Doris Jones Ltd is calculated as follows: ( (144 Excellents x 5) + (12 Goods x 4) ) ÷ 156 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Doris Jones Ltd is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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