Doris Jones Ltd

Gibraltar House - 1st Floor, 539-543 London Road, Westcliff-on-Sea SS0 9LJ
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9.9 108 Reviews
  • Doris Jones Ltd, Westcliff-on-Sea
The Doris Jones team offers a broad range of premium quality care and support services to clients and families throughout the Southend-on-Sea area.

By combining traditional care services with expertise in physical rehabilitation, the Doris team tailors individual care plans to help clients maintain control over their lives and stay safely in the place they are happiest. Their approach to care planning also takes into account family members and carers, helping ensure the needs of all those involved in an individual's care are fully considered.

Since opening its doors in 2011, Doris Jones has steadily grown into a highly respected and sought after home care provider in the area. Its growth has come to a large extent from the recommendations of clients and clients' families.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £36

Please get in touch for a comprehensive and detailed breakdown of charges based on your individual requirements.

These prices are only a guideline, please contact Doris Jones Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Doris Jones Ltd

Person in charge

  • Caroline Southgate (Director & Registered Manager)

Doris Jones Ltd Reviews (108)

Total of 108, showing 61-80
9.9

Doris Jones Ltd has a Review Score of 9.9 (9.923) out of 10, based on 26 reviews in the last 2 years. Over all time Doris Jones Ltd has 108 reviews.

Overall Experience

  • 97
  • 11
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Date Published

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Review from Lisa E (Daughter of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been relying on Doris Jones for a few years now. It is a fantastic service, that is both reassuring and professional. As a family that is spread over the World, we are very lucky knowing that our parents are looked after with such care and friendliness, and in fact, it is that that has
been so great, the connection the carers make with my parents as they become a part of their lives. If there are ever any problems, the customer service team steps in quickly and resolves them efficiently and always with consideration, finding solutions that satisfy all concerned. The carers have shown their adaptability, and sense of empathy at all times, and always with good humour and a positive approach. In these strange COVID times, Doris Jones has as usual stepped up to the challenge, and on behalf of my brother in Somerset, my sister in the States and me in France, we are in awe of the work involved in this difficult and hardworking sector, and highly recommend Doris Jones to other families.

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Review from John H (Son of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones Ltd provides a truly outstanding service. They have looked after my 92-year-old mother in her own home for the past year, providing care in the early morning, lunchtime and evening. When my mother came out of the hospital following a fractured hip operation, they provided overnight care
for the first two months and helped her with rehabilitation. I cannot praise the carers more highly: they are all professional, kind, cheerful and are always prepared to go out of their way to improve the quality of my mother’s life. The organisation runs very efficiently and the administrative team always very approachable. I am indebted to everyone at Doris Jones Ltd for the care they are providing for my mother and enabling her to stay at home, which is what she has always wanted. Thank you.

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Review from P G (Husband of Client) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the care my wife gets.

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Review from Audrey G (Wife of Client) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have good relations with the carers and they are well trained. They arrive on time unless there are unforeseen circumstances. The carers are cheerful which helps others in the house. The whole thing works because the management are hands-on.

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Review from L P (Daughter of Client) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care recommended - did not disappoint.

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Review from Donna P (Friend of Client) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my friend started receiving care it was a great relief to know that she was being looked after so well. All the carers were so good, getting on with what needed doing for her well being and relating to her well. They and the office were good at communicating with me, I found this support very
helpful. Excellent care.

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Review from R Q (Client) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the care my husband and I receive is satisfactory. The timing of visits is unclear and irregular, calls from unknown carers make for a less satisfactory service. During the 18 months, we have used Doris Jones, I have only had one carer that I did not like and at least three, have become good
friends. My husband had Vascular Dementia, which at times makes him difficult to deal with.

Reply from Caroline Southgate, Director at Doris Jones Ltd

Thank you for taking the time to review Doris Jones. I’m delighted to hear that you have had good experiences with making friends with carers. I do hope that you will contact the office about the timing of visits. We have various ways to help with showing you exactly what time and who is due to visit. We pride ourselves on being on time. Best wishes, Caroline.

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Review from Suzy K (Daughter of Client) published on 1 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Please pass on a huge thank you to the entire Doris Jones team, I’m so grateful for everything you’ve done for Dad over the last few years. Special thanks to the staff who have done an amazing job keeping me updated (and sane!) over the last few weeks. The staff are stand out carers as far as I’m
concerned. Always going over and above to care for Dad and also bringing a bit of fun into his life, please do thank them from me and Mum from the bottom of our hearts. I think one carer was also one of Dad’s favourites but hasn’t seen him as much lately, he’s always so cheery and made Dad smile, Dad talks so fondly of him. The staff in the office have always been very helpful and polite too, thank you. These are just a few of the excellent team you have at Doris Jones, I would highly recommend you guys to anyone looking for care in the area.

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Review from Doris J (Daughter of Client) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones have provided care for both my Mother and my Father. They have always been very quick to respond to changing requirements at short notice. Their carers are very warm and genuine, going above and beyond what is asked for. The admin team are always polite and helpful. A huge thank you for
helping my family at a very difficult and trying time.

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Review from Karen T (Daughter of Client) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had what was described as a catastrophic stroke in December 2018, she had been fully independent prior to this and I had no idea how vulnerable we would feel in our quest to find care for her at home.
A friend of mine recommended Doris Jones.
The moment I spoke to the manager I felt calmer
than I had felt for weeks and very reassured. It's an overwhelming situation however she answered questions I would have asked had I not feeling so emotional and tired.
Her team are loyal to her, well trained, discreet and compassionate.
My mother was happy from day one and chatted about her carers and their conversations with her when we talked to her.
I would not hesitate to recommend this company to anyone looking for care for a loved one.

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Review from Ken W (Husband of Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who attend my wife are extremely professional and competent in their tasks and very caring and friendly and this aspect stimulates my wife and is very useful for her wellbeing. If I have any problems, all the staff usually find a solution to any queries I have. I am extremely happy with the
service I and my wife receives.

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Review from Terry S (Client) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff and willing to do anything we wanted them to.


If we, at any time, need them again we would certainly book them.

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Review from L F (Client) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One complaint: keeping to agreed timing. Never really sure what time the carer will get here! I do allow for 'traffic problems'. I do notify office staff of hospital/doctors appointments and have always been accommodated with timings. Overall a good service is provided All carers are extremely friendly
and obliging.

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Review from Sue M (Daughter of Client) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We asked Doris Jones to provide care services for our father who had a very bad fall in December, breaking several bones. He spent a few weeks in hospital and was then in a residential home for a while. His condition did worsen and also his mental state too. Doris Jones lived up to the high standards
we knew they would provide. Nothing was too much trouble and they kept us informed of any situations with Dad's condition, phoning on several occasions when he needed reassurance or prompting and making helpful suggestions. Despite him having had such a traumatic time, he has progressed significantly and we cannot thank them enough. He has been very anti-home care, as we had bad experiences when our mum needed care a few years ago.


He has felt that the team were like his family, and I wouldn't hesitate to recommend Doris Jones. A first class service - thank you Doris Jones!

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Review from J P (Client) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is very kind and helpful. She tidies, helps me shower and anything I ask her she is always happy to help if possible.

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Review from J B (Client) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with all aspects.

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Review from Iris L (Client) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Life has been a great pleasure since I had the option of changing my base unit, visitations are delightful and are looked forward to with joy.
I have found every request is listened to with courtesy and help which is much needed in this day and age especially for people who might be of older years.
Recommendation of change to others might be very welcome if put kindly.

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Review from Steve B (Client) published on 17 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently required support following hip surgery. Circumstances were unusual as I was living in a hotel, but Doris Jones was extremely flexible and accommodating and provided exactly the level of service I asked for.

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Review from Sue F (Daughter of Client) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has had to accept having a carer in her home for just two hours once a week, as I live in Cape Town and need to know there is a reputable agency I can call on in cases of emergency, where people know my mother and know her situation. I am pleased to report my mother is delighted with her
carer who comes for just 2 hours every Monday morning, to change the bedding and do some light housework. She enjoys the interaction and the chats. I am delighted to report she has been converted to being very accepting of carer assistance! Thank you.

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Review from Jane C (Daughter of Client) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones staff have been caring for my mum for six years and are now also helping my dad. Their staff are always kind and considerate to their client's feelings and are an incredibly important part of our families lives.
With a busy life of my own, I can rely on the Doris Jones team to support my
parents when I can't be with them.
Having people come into your home can be a difficult situation but I would highly recommend this care agency and often do, to anyone finding themselves in need of care.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Doris Jones Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Doris Jones Ltd is calculated as follows: ( (144 Excellents x 5) + (12 Goods x 4) ) ÷ 156 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Doris Jones Ltd is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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