Doris Jones Ltd

Gibraltar House - 1st Floor, 539-543 London Road, Westcliff-on-Sea SS0 9LJ
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9.9 108 Reviews
  • Doris Jones Ltd, Westcliff-on-Sea
The Doris Jones team offers a broad range of premium quality care and support services to clients and families throughout the Southend-on-Sea area.

By combining traditional care services with expertise in physical rehabilitation, the Doris team tailors individual care plans to help clients maintain control over their lives and stay safely in the place they are happiest. Their approach to care planning also takes into account family members and carers, helping ensure the needs of all those involved in an individual's care are fully considered.

Since opening its doors in 2011, Doris Jones has steadily grown into a highly respected and sought after home care provider in the area. Its growth has come to a large extent from the recommendations of clients and clients' families.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36

Please get in touch for a comprehensive and detailed breakdown of charges based on your individual requirements.

These prices are only a guideline, please contact Doris Jones Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Doris Jones Ltd

Person in charge

  • Caroline Southgate (Director & Registered Manager)

Doris Jones Ltd Reviews (108)

Total of 108, showing 41-60
9.9

Doris Jones Ltd has a Review Score of 9.9 (9.927) out of 10, based on 25 reviews in the last 2 years. Over all time Doris Jones Ltd has 108 reviews.

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Review from D P (Daughter of Client) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care of my parents over the last 3 years. Staff are polite and helpful and willing to go the extra mile. The care agency has been flexible over my parents' needs over the last 3 years.

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Review from Tricia P (Daughter of Client) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used the services of Doris Jones to help look after Mum (and also Dad until he passed away in 2020) twice a day, every day for a number of years. Can't recommend them enough. Throughout Covid lockdowns, they were a godsend but even before and since that their professionalism, care and help were second
to none. We had a bank of regular carers who came in at agreed times and ensured that Mum's care needs were fully met. Sadly, we had to stop using their services earlier this year due to Mum's health deteriorating and her needing hospital treatment. However, Mum still thinks of some of her old regular carers as 'friends'.

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Review from Denise D (Sister-in-law of Client) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every one of Doris Jones' staff is nothing short of an excellent dementia therapist. They engaged with our relative on her interests and never ever shortened visits below the scheduled time unlike other providers in the field. The visiting staff are backed by an efficient and friendly office staff always
available to deal with the smallest thing. This is huge peace of mind when one lives many miles away. They may not be cheap but with Doris Jones, it is worth every penny as you really can count on superb care.

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Review from Peter A (Son of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones service from the start has been impeccable. My elderly mother has had regular - 4 days a week - visits and on the occasions where she has been in hospital they have provided daily or twice daily service at very short notice. The carers all seem lovely people and the office is friendly and
well organised.

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Review from R J (Son-in-law of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has a carer visit six days a week with the same carer attending on four of the days. Doris Jones were able to accommodate our request for this consistency of the same carer for the majority of visits. The carers are professional and efficient as well as friendly and approachable. Doris
Jones staff also keep us well informed by way of updates which has been particularly relevant during the pandemic. Overall, a well-run business with good lines of communication. I'd strongly recommend them to anyone looking for a local carer company.

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Review from J A (Daughter-in-law of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very committed. They have formed an excellent bond with my mother-in-law We are extremely happy with the service.

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Review from Paul B (Son of Client) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones have been caring for my mum in her own home for over a year now. She has received excellent, friendly and compassionate care at all times and has formed friendly relationships with the care staff. Nothing is too much trouble and the girls have gone above and beyond at times to ensure Mum
is safe and comfortable. Equally office staff have been excellent at communicating with us and have been able to accommodate any requests very professionally. I have no hesitation in highly recommending the Doris Jones team.

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Review from Jan P (Daughter of Client) published on 31 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones carers have visited firstly my (now late) dad, and now my mum for the last few years and it is such a relief to know there are experienced and caring, friendly professionals who are visiting Mum every day. Lovely, kind ladies who do everything they can to make daily life easier for Mum,
while still enabling her to be independent in her own home. And providing friendship and the opportunity to chat and remain part of her community. Thanks so much to all the wonderful Doris Jones carers who work so hard.

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Review from Dee W (Wife of Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care received for my husband, who is 90 and has advanced vascular dementia. In order for me to have some time to go shopping, attend classes or meet friends I needed someone to sit with him and ensure he was comfortable and not panicking because of my absence. Doris Jones
was able to provide this and he related well to the carers.
There was a full assessment of my husband's condition prior to commencement of care, and this involved other members of my family as well as myself.
I would definitely recommend Doris Jones to anyone in need of care.

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Review from Eliz C (Daughter of Client) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended by a friend to get in touch with Doris Jones as they are in my local area. They were able to come and assess really quickly and gave good advice about the care I needed for mum. The ladies have been great with mum helping her best needs and not intrusive in any way. It has also helped
me too as I now have peace of mind mum has had some help and company too. The feedback and contact with staff are reassuring.

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Review from Lesley W (Daughter of Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in his early 90's, has Alzheimer's and lives alone with his cat. I, his daughter, live a long way away. By February 2021 it was increasingly clear that he would benefit from regular visits by carers but he was adamant that he did not want people interfering in his home and curtailing his
freedom. After the icy winter spell, in early March, he agreed to try out a carer from Doris Jones, just for thirty minutes for four days a week. Within two weeks he and the cat were won over by 'his' young lady and he looked forward to her visits. Working hand in hand with Doris Jones we increased his care package and now, in early June, Dad is visited twice a day. He does a bit of housework and cooking with his carers and they shop for him as well as checking on a poorly leg and fussing over the cat. Doris Jones worked closely with me as we carefully increased his care and they have worked wonders. My anxious, muddled, lonely old father is stronger, less worried and stressed. Thank you!

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Review from Graham B (Son of Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Doris Jones for around a year now for my mum who is 91 and just needs a small bit of help once a week.
Since using them we have been very impressed by the service, considering that the carer is in only in the property for a short period of time.
Most importantly my mum seems happy
with them and the flat does seem cleaner etc. after they have been.
I also like the leaving of notes in their company folder after every visit which we find very useful. As well as confirming what they have done in terms of cleaning etc. they also note about Mum's general well-being and any issues they feel there is.
All in all, can't fault the good service at reasonable prices.

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Review from Victoria S (Daughter of Client) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones provide excellent, tailor-made care to my mother. We started with just a couple of days a week but soon increased to almost every day as we were impressed with the care and Mum enjoyed the visits. Mum doesn’t feel like they are carers but genuinely her friends checking in on her. They are
also excellent at letting me know if there are any issues and working with me to adapt the care plan as needed.

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Review from Megan J (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones is a professional organisation, with a personal feel. They have provided care for my mother for the last few years and as a family, we are very happy with the service provided. The carers are without exception kind, empathic, friendly and supportive of my mother's needs. Doris Jones, and
the individual carers are happy to work with us as a family to ensure that my mother is comfortable and safe, which enables her to remain in her own home. Communication with Doris Jones is regular and two-way. As a family, we feel that we can raise matters with Doris Jones knowing we will be listened to, and equally staff at Doris Jones contact the family promptly if they have any concerns. We work together to support my mother. I would have no hesitation in recommending Doris Jones services to friends and family.

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Review from Sylvia O (Daughter of Client) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones visited my dad and his wife at their home in Leigh-on-Sea several times a day for a number of weeks in December 2020 and January 2021. They went above and beyond to support them and also to support me, as I lived away from the area. The level of care is exceptional and their knowledge and
helpfulness is second to none. They helped me connect to various NHS services to support my dad, who has a brain tumour, and looked after my dad and step mum like they were family. I can't recommend them highly enough. The Manager in particular is just excellent and I will never forget her kindness to my family.

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Review from B D (Wife of Client) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just completed our 1st year with Doris Jones and are so pleased we chose the company to provide care for my husband. The carers genuinely care about their clients in a professional and compassionate way and the company offer tremendous support to me, too.

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Review from Phil J (Son of Client) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones have been an important part of my mother's life over the past 2 years.
A primary carer was allocated who attended my mother 95% of the time, which provided excellent continuity. It enabled a bond to be quickly established, with the carer understanding the idiosyncrasies of my mother, and
where things were within the house. This was valuable as my mother's memory was deteriorating due to Alzheimer's. Eventually, we had to move Mum into a Residential Home but using Doris Jones allowed us to delay this for an extra year.
Our carer was always a positive and uplifting force whenever she visited Mum. She helped with bathing and tidying the house as well as cooking lunch and providing companionship. Her professionalism and care enabled our family to feel confident that Mum was always in safe hands. I can never thank her enough for what she has done for my Mum - she was an absolute star.
Doris Jones has been really good for our family and we hope that they keep up the good work.

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Review from Jon A (Son of Client) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doris Jones carers are friendly, professional and do a brilliant job, often going above and beyond their expected roles - thank you. It was reassuring to know that my Mother was being looked after with care and dignity by the Doris Jones staff, particularly during COVID.

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Review from A L (Daughter of Client) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault the care Doris Jones gave to my mother. They enabled my mum to stay at home as long as possible. The staff were kind, thoughtful and very caring. On one to two occasions stayed longer to wait for an ambulance to arrive. When there was a problem Doris Jones was very quick to help and
correct. Would recommend Doris Jones as a company who cares.

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Review from Jane P (Daughter of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Doris Jones care team have been quite exceptional, before and during the current lockdown - not only the carers who visit my dad and mum several times a day and lift their spirits with the humour and warmth with which they undertake a range of personal and practical support tasks, but also the central
admin team who co-ordinate, communicate, and troubleshoot with unfailing care and consideration for our whole family. Their collaborative and communicative approach has enabled us to solve problems before they've become serious, and hugely boost Mum and Dad's quality of life in many ways; I never thought we'd have them using video calling proficiently, but Doris Jones has gone the extra mile, or ten, to make it possible and we now see them several times a week on screen. Magic all-round!

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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Doris Jones Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Doris Jones Ltd is calculated as follows: ( (139 Excellents x 5) + (11 Goods x 4) ) ÷ 150 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Doris Jones Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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