Submit a Review for Home Instead (Peterborough Oundle & The Deepings)
Unit 3, Swan Court, Cygnet Park, Hampton, Peterborough, PE7 8GX
View Full Details of Home Instead (Peterborough Oundle & The Deepings)Latest Reviews for Home Instead (Peterborough Oundle & The Deepings)
23 June 2025
We have had an exceptional service from Home Instead Peterborough , Oundle and the Deepings. My father had been extremely reluctant to accept care but from meeting the Care Manager for the first time and onwards , he ( and the whole family ) have been so impressed by the kindness , professionalism and quality of the care that he has received . There has been great effort taken to match the needs of my father to his care professionals. My father has enjoyed getting to know his care professionals and they have taken the time to get to know his needs and interests. I would say that they have gone the extra mile with him - not only doing the care tasks to a very high standard but also by being prepared to sit with him , engaging him in conversation that he finds interesting and stimulating. This has undoubtedly helped by father's wellbeing and ability to stay independent in his own home. Many thanks to the manager and all her team!
19 May 2025
My mum received outstanding care from Home Instead. The carers were kind, thoughtful, caring and compassionate. They treated my mum as though she was their mum and my sister and I never had to worry when we knew Home Instead carers were visiting her. The office staff were also very pleasant to deal with. We had an excellent experience throughout the 2 years mum was cared for by Home Instead.
14 May 2025
I highly recommend Home Instead! My father is someone who is very active, out & about on his own most days, but has memory loss. He did not need personal care, but he wanted support to live independently in his own home (& didn't want that support to only come from family). The carers are amazing! They treat him as an individual, with dignity, care & respect. They do some housework, take him shopping to his kind of shops for his next (DIY!) project; accompany him on walks, & encourage him to sing (which he has always loved), & much more. He is unique, as all of us are, & Home Instead are the only organisation that I found that recognised that & matched carers that support him as the individual he is. If I could give more than 5 stars I would!
06 May 2025
All great, very helpful.
24 April 2025
I can highly recommend Home Instead Peterborough. I had major abdominal surgery and needed short term help for personal care etc. It was a godsend to me that I could access such excellent care on a short term basis. The carers were all professional and also friendly. In addition to personal care did light housework. The carers had been carefully chosen so I got on well with them. I always knew who was coming, they were punctual and on the odd occasion when there was a delay because of morning traffic the office phoned me to inform me of the slight delay. So all in all a very professional and caring company which I highly recommend.
17 April 2025
Home Instead has supported my Mum, who has advanced Alzheimer's, and my Dad, who, as her main carer, needs respite. Home Instead was marvellous from the start. The team clearly understands the need to get to know someone with dementia well. The carers are now fully trusted by my Mum. My Dad has two afternoons a week to himself. Mum is well looked after by people who genuinely care about her and are utterly professional in safeguarding etc. Also, as they have insurance to drive the person cared for, it means Mum can be taken out somewhere different for a coffee, etc. For people who want to remain in their own homes and manage care incrementally, from companionship through to personal needs, discovering Home Instead was like hitting the jackpot for our family. They are truly person-centred. They bring together professional care with bespoke solutions for individuals and families. They are reliable, understanding, professional and genuinely care both in the physical and ethical senses.
17 April 2025
Highly recommended! Dear family friend needed post hospital support with getting up, dressing, breakfast & lunch preparation. We were delighted to have such great caregivers from Home Instead. It meant we could all relax a bit knowing that they were visiting. Just a team of 4 - all introduced to him in advance & a 6 week rota agreed. He gained confidence & mobility as well as enjoyed a daily chat. Very friendly & professional. It may seem initially expensive but I wouldn't hesitate to call them again. You get what you pay for! The caregivers also seemed happy in their work. Thank you to everyone involved
20 March 2025
A very reliable service, delivered by health care professionals who were familiar with the client, ensuring the clients likes / dislikes were known about and complied with. Communication with the family was always precise, timely and easily understood.
06 March 2025
My mum is in the dementia ward of a local care home and she has been enjoying daily companionship visits from Home Instead for about 3 months now. Before the visits started, the Home Instead co-ordinator talked in detail with me and my mum to get to know her and sort out the best match for the caregivers. It was important to me to minimise the number of care givers, so that my mum got to know them, so I am really happy that the visits are provided by a team of 3 ladies. The daily visits are a mix of coffee in the residents lounge, walks in the garden, looking at old photographs together and craft activities. When I visited mum last week, after saying hello, the first thing she said was that it was nice that her friends now visited her each day, meaning the Home Instead companions. This was lovely to hear. I would like to thank Home Instead very much for considerably improving my mum's enjoyment of life.
12 February 2025
I feel very fortunate to have come across Home Instead Peterborough (Oundle & The Deepings), for the care of my mother, particularly after trying to navigate the myriad of local care companies that don't offer what they promise and have copious hidden charges. From the Home Instead staff in the office to the individual carers everyone seems to be dedicated for my mother care and well-being, with lots of valuable advice along the way, all of which is a most refreshing experience. What I particularly like is we have the same team of amazing carers visit each day which I believe is so important for ongoing continuity thus enabling my mother to develop a strong trusting relationship with them very quickly, I feel its important to see a familiar face each day! Basically, I cannot recommend this company highly enough as they have exceeded my expectations on all levels.
20 May 2024
The personal care provided was of a very high standard. Encompassing punctuality, hygiene, privacy, and a strong emphasis on empathy and friendliness.
08 May 2024
Absolutely delighted with the service from Home Instead. A truly friendly professional team, I'd be totally lost without them. Right from the start, all the team have been delightful, approachable and reassuring. First-class service! Thank you!
08 May 2024
I have recommended this service because I have been treated by very experienced, caring people. They have recognised my limitations and give me a feeling of dignity during their visits. Home Instead is an excellent care agency.
01 May 2024
We have been using Home Instead for a number of years and are extremely happy with the service we receive. Caregivers are professional, friendly, compassionate and provide an excellent personalised service.
23 April 2024
Very happy with the service provided. Everything is efficiently organised. Mum has 3 visits a week, by the same 3 ladies who cover each other’s holidays etc. The ladies tailor each visit to Mum’s requirements whether it’s help with showering, meal preparation etc. and have built a good friendly relationship with her. Great care was taken to match the carers with shared interests and experiences to Mum’s. Would highly recommend it.
17 April 2024
Mum has been receiving care visits from Home Instead for about a year, and it has made a very big difference to her life. Mum lost dad in 2020, and wishing to remain living independently at home she was initially reluctant to accept assistance, but she has impaired hearing and vision which makes life hard for her. She does have very caring neighbours, but she felt she could not keep asking them for help and so agreed to the suggestion of visits twice a week from Home Instead. They paired her up with two excellent carers and now she has someone to talk to, to help her with correspondence, with trips out and help with shopping. And all the little tasks that may seem mundane if you have all your sensory faculties but which can be a nightmare for mum. They are both lovely ladies, and she now looks forward to their visits. My brother and I live at opposite ends of the country and it's hugely reassuring for us that Mum is looked after and her needs met.
16 April 2024
Excellent experience with this provider, 5 stars. My mother really looks forward to the companionship carer visits. They really look after her and do what she wants to do. I find them very easy to deal with and very accommodating.
10 April 2024
Home Instead do everything I need them to do. They help with shopping and housework. Nothing is too much trouble. They also took good care of my late wife.
03 April 2024
Everyone so helpful, administrative staff and carers. Staff do not change regularly, giving client continuity.
20 March 2024
Excellent. Always very helpful.
Latest Reviews for Home Instead (Peterborough Oundle & The Deepings)
23 June 2025
We have had an exceptional service from Home Instead Peterborough , Oundle and the Deepings. My father had been extremely reluctant to accept care but from meeting the Care Manager for the first time and onwards , he ( and the whole family ) have been so impressed by the kindness , professionalism and quality of the care that he has received . There has been great effort taken to match the needs of my father to his care professionals. My father has enjoyed getting to know his care professionals and they have taken the time to get to know his needs and interests. I would say that they have gone the extra mile with him - not only doing the care tasks to a very high standard but also by being prepared to sit with him , engaging him in conversation that he finds interesting and stimulating. This has undoubtedly helped by father's wellbeing and ability to stay independent in his own home. Many thanks to the manager and all her team!
19 May 2025
My mum received outstanding care from Home Instead. The carers were kind, thoughtful, caring and compassionate. They treated my mum as though she was their mum and my sister and I never had to worry when we knew Home Instead carers were visiting her. The office staff were also very pleasant to deal with. We had an excellent experience throughout the 2 years mum was cared for by Home Instead.
14 May 2025
I highly recommend Home Instead! My father is someone who is very active, out & about on his own most days, but has memory loss. He did not need personal care, but he wanted support to live independently in his own home (& didn't want that support to only come from family). The carers are amazing! They treat him as an individual, with dignity, care & respect. They do some housework, take him shopping to his kind of shops for his next (DIY!) project; accompany him on walks, & encourage him to sing (which he has always loved), & much more. He is unique, as all of us are, & Home Instead are the only organisation that I found that recognised that & matched carers that support him as the individual he is. If I could give more than 5 stars I would!
06 May 2025
All great, very helpful.
24 April 2025
I can highly recommend Home Instead Peterborough. I had major abdominal surgery and needed short term help for personal care etc. It was a godsend to me that I could access such excellent care on a short term basis. The carers were all professional and also friendly. In addition to personal care did light housework. The carers had been carefully chosen so I got on well with them. I always knew who was coming, they were punctual and on the odd occasion when there was a delay because of morning traffic the office phoned me to inform me of the slight delay. So all in all a very professional and caring company which I highly recommend.
17 April 2025
Home Instead has supported my Mum, who has advanced Alzheimer's, and my Dad, who, as her main carer, needs respite. Home Instead was marvellous from the start. The team clearly understands the need to get to know someone with dementia well. The carers are now fully trusted by my Mum. My Dad has two afternoons a week to himself. Mum is well looked after by people who genuinely care about her and are utterly professional in safeguarding etc. Also, as they have insurance to drive the person cared for, it means Mum can be taken out somewhere different for a coffee, etc. For people who want to remain in their own homes and manage care incrementally, from companionship through to personal needs, discovering Home Instead was like hitting the jackpot for our family. They are truly person-centred. They bring together professional care with bespoke solutions for individuals and families. They are reliable, understanding, professional and genuinely care both in the physical and ethical senses.
17 April 2025
Highly recommended! Dear family friend needed post hospital support with getting up, dressing, breakfast & lunch preparation. We were delighted to have such great caregivers from Home Instead. It meant we could all relax a bit knowing that they were visiting. Just a team of 4 - all introduced to him in advance & a 6 week rota agreed. He gained confidence & mobility as well as enjoyed a daily chat. Very friendly & professional. It may seem initially expensive but I wouldn't hesitate to call them again. You get what you pay for! The caregivers also seemed happy in their work. Thank you to everyone involved
20 March 2025
A very reliable service, delivered by health care professionals who were familiar with the client, ensuring the clients likes / dislikes were known about and complied with. Communication with the family was always precise, timely and easily understood.
06 March 2025
My mum is in the dementia ward of a local care home and she has been enjoying daily companionship visits from Home Instead for about 3 months now. Before the visits started, the Home Instead co-ordinator talked in detail with me and my mum to get to know her and sort out the best match for the caregivers. It was important to me to minimise the number of care givers, so that my mum got to know them, so I am really happy that the visits are provided by a team of 3 ladies. The daily visits are a mix of coffee in the residents lounge, walks in the garden, looking at old photographs together and craft activities. When I visited mum last week, after saying hello, the first thing she said was that it was nice that her friends now visited her each day, meaning the Home Instead companions. This was lovely to hear. I would like to thank Home Instead very much for considerably improving my mum's enjoyment of life.
12 February 2025
I feel very fortunate to have come across Home Instead Peterborough (Oundle & The Deepings), for the care of my mother, particularly after trying to navigate the myriad of local care companies that don't offer what they promise and have copious hidden charges. From the Home Instead staff in the office to the individual carers everyone seems to be dedicated for my mother care and well-being, with lots of valuable advice along the way, all of which is a most refreshing experience. What I particularly like is we have the same team of amazing carers visit each day which I believe is so important for ongoing continuity thus enabling my mother to develop a strong trusting relationship with them very quickly, I feel its important to see a familiar face each day! Basically, I cannot recommend this company highly enough as they have exceeded my expectations on all levels.
20 May 2024
The personal care provided was of a very high standard. Encompassing punctuality, hygiene, privacy, and a strong emphasis on empathy and friendliness.
08 May 2024
Absolutely delighted with the service from Home Instead. A truly friendly professional team, I'd be totally lost without them. Right from the start, all the team have been delightful, approachable and reassuring. First-class service! Thank you!
08 May 2024
I have recommended this service because I have been treated by very experienced, caring people. They have recognised my limitations and give me a feeling of dignity during their visits. Home Instead is an excellent care agency.
01 May 2024
We have been using Home Instead for a number of years and are extremely happy with the service we receive. Caregivers are professional, friendly, compassionate and provide an excellent personalised service.
23 April 2024
Very happy with the service provided. Everything is efficiently organised. Mum has 3 visits a week, by the same 3 ladies who cover each other’s holidays etc. The ladies tailor each visit to Mum’s requirements whether it’s help with showering, meal preparation etc. and have built a good friendly relationship with her. Great care was taken to match the carers with shared interests and experiences to Mum’s. Would highly recommend it.
17 April 2024
Mum has been receiving care visits from Home Instead for about a year, and it has made a very big difference to her life. Mum lost dad in 2020, and wishing to remain living independently at home she was initially reluctant to accept assistance, but she has impaired hearing and vision which makes life hard for her. She does have very caring neighbours, but she felt she could not keep asking them for help and so agreed to the suggestion of visits twice a week from Home Instead. They paired her up with two excellent carers and now she has someone to talk to, to help her with correspondence, with trips out and help with shopping. And all the little tasks that may seem mundane if you have all your sensory faculties but which can be a nightmare for mum. They are both lovely ladies, and she now looks forward to their visits. My brother and I live at opposite ends of the country and it's hugely reassuring for us that Mum is looked after and her needs met.
16 April 2024
Excellent experience with this provider, 5 stars. My mother really looks forward to the companionship carer visits. They really look after her and do what she wants to do. I find them very easy to deal with and very accommodating.
10 April 2024
Home Instead do everything I need them to do. They help with shopping and housework. Nothing is too much trouble. They also took good care of my late wife.
03 April 2024
Everyone so helpful, administrative staff and carers. Staff do not change regularly, giving client continuity.
20 March 2024
Excellent. Always very helpful.