Submit a Review for Purely Care
The Old Corner Shop, 26 Cromer Road, Norwich, NR6 6LZ
View full details of Purely CareLatest Reviews for Purely Care
16 February 2026
Our experience of Purely Care has been very satisfactory. All the carers carry out their work very expertly and treat my husband with respect. The carers' friendly attitude and understanding have helped me in these difficult times. My husband knows the care given is positive, accurate and
supportive. The organisation maintains good contact and queries are answered swiftly and efficiently.
16 February 2026
We are pleased with the care my husband receives. The carers visit daily to help wash and dress my husband. My husband has reduced mobility and dementia and requires prompting as to what he is doing, and reassurance as he can become confused and anxious. The carers are helpful, caring and very
respectful of his needs. The office responds to my requests to changes of time for visits which are needed when my husband has hospital appointments.
14 November 2025
Our family chose Purely Care home to look after my parents who were both elderly and suffering with dementia.
We started with day care, and after my mothers fall, we ended up having 24 hour care with a live in, for the last 18 months .
I cannot speak more highly of the care they received. Our live
in Carer couldn't do more to help them, and the team that also helped out whilst she had her breaks, we're also all wonderful.
I certainly would highly recommended using their services.
09 October 2025
Our family has been very pleased with the care my Dad receives. All his carers are lovely, kind and respectful - we're very grateful for all they do. I find Purely Care also respond to emails or phonecalls in a timely way, which is much appreciated.
18 June 2025
Carers always very polite. Ask how I am each day when they come into my home and presence. They usually ask what I want and when to do and if I need anything else before they leave. I usually have the same carers so they soon pick up on my routine, know where food is kept in cupboards, clothes in
bedroom. There are only a couple of faults I can state. One is not turning the microwave off after use. Two is not always cleaning kitchen worktop after use. Also not always being informed of time and carer change on rota.
02 June 2025
Good, they take care of me.
10 January 2025
The neighbour was quite a difficult person to get along with, so she needed to be handled carefully, which the staff did. I'm so very happy with the staff in sometimes a difficult situation.
08 November 2023
Over the past three weeks the care I have been given has been excellent.
I have been looked after very well and have been treated with dignity and respect.
I have enjoyed the company.
12 October 2023
Happy service. Carers are polite.
21 July 2023
Initially, I was not keen on having carers helping me to shower but decided to give it a try. I have no regrets. The half dozen or so carers that have visited have been friendly, kind, efficient and punctual. I have been impressed with how quickly they remember how much, or how little help I need.
They all seem genuinely interested in the activities of my family and happy to talk about their own families. The administration was not brilliant at first but has recently improved considerably. All in all, I feel in safe hands.
09 May 2023
Excellent customer service. Very professional and competent staff.
19 April 2023
I am washed and dressed daily and I receive the most wonderful care. I have made good friends with my carers. They treat me with respect and understanding of my situation and comfort me when I’m upset, I enjoy our daily chats. The administration team are helpful and accommodate my appointments and
changes of plans. My emailed care planner is very useful and helps me keep track of visits as I have memory problems. Overall I am happy with the team.
12 April 2023
I have nothing but praise for this service.
My mother is treated with respect and kindness.
27 March 2023
Really lovely ladies.
17 March 2023
Very good service.
16 March 2023
The client is very pleased with all aspects of the care provided. As a family, we are very happy especially pleased with all the 'behind-the-scenes' support. Purley Care really does go the extra mile to ensure excellent service overall. Thank you.
15 March 2023
We have been very satisfied with the service, particularly the consistency of having the same carer for over a year, with the same replacement for holidays each time. Both have been very professional with a very supportive attitude.
07 March 2023
We are grateful for all your help!
Thank you!
06 March 2023
My present carer would not be better. Helpful, kind and friendly. My health has improved under her care.
15 May 2020
The care provided for my husband and the care received is 100%. Any queries you ring the office, and it is dealt with; they will ring you back. I have had other care agencies, but they are the best. I think they need acknowledgement; it's so easy to criticise and hear bad things, and not enough
good.
Latest Reviews for Purely Care
16 February 2026
Our experience of Purely Care has been very satisfactory. All the carers carry out their work very expertly and treat my husband with respect. The carers' friendly attitude and understanding have helped me in these difficult times. My husband knows the care given is positive, accurate and
supportive. The organisation maintains good contact and queries are answered swiftly and efficiently.
16 February 2026
We are pleased with the care my husband receives. The carers visit daily to help wash and dress my husband. My husband has reduced mobility and dementia and requires prompting as to what he is doing, and reassurance as he can become confused and anxious. The carers are helpful, caring and very
respectful of his needs. The office responds to my requests to changes of time for visits which are needed when my husband has hospital appointments.
14 November 2025
Our family chose Purely Care home to look after my parents who were both elderly and suffering with dementia.
We started with day care, and after my mothers fall, we ended up having 24 hour care with a live in, for the last 18 months .
I cannot speak more highly of the care they received. Our live
in Carer couldn't do more to help them, and the team that also helped out whilst she had her breaks, we're also all wonderful.
I certainly would highly recommended using their services.
09 October 2025
Our family has been very pleased with the care my Dad receives. All his carers are lovely, kind and respectful - we're very grateful for all they do. I find Purely Care also respond to emails or phonecalls in a timely way, which is much appreciated.
18 June 2025
Carers always very polite. Ask how I am each day when they come into my home and presence. They usually ask what I want and when to do and if I need anything else before they leave. I usually have the same carers so they soon pick up on my routine, know where food is kept in cupboards, clothes in
bedroom. There are only a couple of faults I can state. One is not turning the microwave off after use. Two is not always cleaning kitchen worktop after use. Also not always being informed of time and carer change on rota.
02 June 2025
Good, they take care of me.
10 January 2025
The neighbour was quite a difficult person to get along with, so she needed to be handled carefully, which the staff did. I'm so very happy with the staff in sometimes a difficult situation.
08 November 2023
Over the past three weeks the care I have been given has been excellent.
I have been looked after very well and have been treated with dignity and respect.
I have enjoyed the company.
12 October 2023
Happy service. Carers are polite.
21 July 2023
Initially, I was not keen on having carers helping me to shower but decided to give it a try. I have no regrets. The half dozen or so carers that have visited have been friendly, kind, efficient and punctual. I have been impressed with how quickly they remember how much, or how little help I need.
They all seem genuinely interested in the activities of my family and happy to talk about their own families. The administration was not brilliant at first but has recently improved considerably. All in all, I feel in safe hands.
09 May 2023
Excellent customer service. Very professional and competent staff.
19 April 2023
I am washed and dressed daily and I receive the most wonderful care. I have made good friends with my carers. They treat me with respect and understanding of my situation and comfort me when I’m upset, I enjoy our daily chats. The administration team are helpful and accommodate my appointments and
changes of plans. My emailed care planner is very useful and helps me keep track of visits as I have memory problems. Overall I am happy with the team.
12 April 2023
I have nothing but praise for this service.
My mother is treated with respect and kindness.
27 March 2023
Really lovely ladies.
17 March 2023
Very good service.
16 March 2023
The client is very pleased with all aspects of the care provided. As a family, we are very happy especially pleased with all the 'behind-the-scenes' support. Purley Care really does go the extra mile to ensure excellent service overall. Thank you.
15 March 2023
We have been very satisfied with the service, particularly the consistency of having the same carer for over a year, with the same replacement for holidays each time. Both have been very professional with a very supportive attitude.
07 March 2023
We are grateful for all your help!
Thank you!
06 March 2023
My present carer would not be better. Helpful, kind and friendly. My health has improved under her care.
15 May 2020
The care provided for my husband and the care received is 100%. Any queries you ring the office, and it is dealt with; they will ring you back. I have had other care agencies, but they are the best. I think they need acknowledgement; it's so easy to criticise and hear bad things, and not enough
good.