Submit a Review for Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
1 Long Barn, Mouseden Farm, Halls Hole Road, Tunbridge Wells, TN2 4RF
View full details of Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)Latest Reviews for Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
03 February 2026
I am very appreciative of the quality and punctuality of the carers who are assisting me in my recuperation after major knee surgery, as this is a difficult time both physically and mentally.
03 February 2026
We chose Home Instead to assist with my mother's care a year ago and we have been extremely pleased with the support we have received from the company. We generally have one of three regular carers visiting for an hour every weekday morning and these three individuals have, in their different ways,
established a wonderfully warm relationship with my mother. Occasionally, naturally, different carers are assigned, but each one has proved to be thoroughly professional and a pleasure to have in our house. Over the year there have been times when the regular pattern has had to change - sometimes at quite short notice - but the company has dealt with these situations promptly and efficiently. Every member of staff that I have dealt with has gone out of their way to be helpful. I would wholeheartedly recommend Home Instead to anyone requiring support at home.
16 January 2026
My mother has advanced Alzheimer's, and is predominately cared for by my father, who, himself, is of advanced years and poor health. The whole situation was becoming somewhat challenging, and emotionally and physically draining not least for my father.
It was for these reasons that additional
care and support was sought. In what is a big leap of faith, and trust, I can honestly say things could not have gone more smoothly with Home Instead. The support workers are second to none. I have the reassurance that someone is on hand, and is responsive to my parents' changing needs. I am kept up to date with my parents' care which gives me the comfort that matters are identified and addressed before they get out of hand.
I would happily recommend Home Instead to anyone in a similar situation.
24 December 2025
I cannot recommend Home Instead too highly. The service provided has been excellent from start to finish, very responsive to needs and flexible with timing of visits to fit around my parents hospital appointments, social commitments etc. The carers have all been kind and supportive and have listened
to what my parents want, for example taking my mother out for daily walks and doing the laundry according to my father's instructions. It's also been very good that the same staff have generally been looking after Mum and Dad and they have all got to know each other. The staff are lovely! Thanks to everyone at Home Instead.
09 December 2025
Very friendly helpful carers who are willing to do anything asked of them. We are both elderly and possibly a bit difficult but our carers always appear happy andco-operative.Than you so much for the help we are receiving from them
03 November 2025
Having left hospital after having a serious fall, I contacted home instead and they set up a personal care package at short notice. During the ensuing six weeks, I had a number of different carers, all of whom were very pleasant, sympathetic and helpful.They were unfailingly punctual and were all of
great assistance. I have no hesitation in recommending their services
18 June 2025
I cannot thank Home Instead enough for the care they provided for my Dad. At all times the care shown was considerate and compassionate and responsive to changes in the my Dad's requirements, even at short notice. Communication was always 1st class and all my family appreciated the detailed
reports provided each visit.
30 May 2025
The manager is very quick to respond to any questions or concerns and resolves matters swiftly. The majority of the carers assigned have been a good match for my father.
The app is really useful and helps me feel involved in my dad's day to day care.
28 May 2025
I have nothing but praise for the care provided by Home Instead - all the carers and the staff in the office have always been more than kind and so helpful in providing the care for my father over many years. Professional and with empathy - Home Instead provides secure care which is reassuring for
all the family and my father always enjoyed the carers visits and company.
23 May 2025
I use Home Instead infrequently, when my husband (and carer) is away, and have done so for about two years.
Without exception, the people I have communicated with, and who have visited, have been kind, flexible and attentive.
Highly recommend.
04 March 2025
I was very happy with my experience with Home Instead. All of the ladies who came to my home were kind and caring people who were all very happy to help me and I thoroughly enjoyed chatting to them and going on walks with them. They were all well briefed on what my needs were and support needed. I
will definitely use Home Instead again if I need additional support to maintain my independent living.
04 March 2025
Home Instead have a large selection of carers to choose from. As we use carers several times a day, several times a week, we have met many of them! How experienced the carers are varies. How good they are with mum depends largely on the 'chemistry' between my mum and the carer. All of the carers
are polite and kind. They have always looked after mum so well. In particular two members of staff are amazing. They are absolutely wonderful with mum. My only suggested improvement is the scheduling. If things change or carer is late, we are not often informed. If the live in carer is relaxed about it is fine. If the live in carer has arranged something for their break, it means that their plans are ruined and I need happy carers! One member of staff is brilliant with last minute changes from me and I will be forever grateful for that.
25 February 2025
A fantastic service, and we have been clients for several years now and I can't say enough how wonderful the ladies have been who look after my 95 year old Mother. They are so professional, always on time and the love and care they give my Mum is so appreciated. Without them Mum couldn't remain at
home and would hate it in a nursing home. The ladies take her out every day for a walk around a local National Trust Property or just for a walk in the town or even coffee and cake at Coolings Nurseries. Nothing is too much trouble and the ladies are now an important part of our family. So a massive Thank you!
25 February 2025
Initial contact through to set up of care and delivery of care has been fantastic. Staff have been very friendly to my uncle and he is enjoying their company and happy to ask them to help him in the house. I don't think we have received a page of photos of all the carers as promised but otherwise
the admin and communication has been great. Couldn't be without you now!
24 February 2025
One of the staff members is great. My cousin can be very difficult at times, but one of the staff members handles every situation with respect, dedication and humour. I am always informed of the visit rotor for my cousin which is very helpful. The service from Home Instead is excellent, I can't
fault it.
24 February 2025
The carers at Home Instead are excellent. They go above and beyond in caring for our mum and dad, anticipating their every need. They are professional, patient and caring. My mum has dementia and the carers treat her with respect and consideration at all times. My dad has health issues but wants to
keep going out and about. The carers take him and mum to the park or the garden centre which really helps their mental health. They also take mum and dad to their many appointments and negotiate the difficulties with understanding for them. We are very grateful for all the Home Instead ladies do.
10 February 2025
We could not have found a better care agency than Home Instead. The management team are very proactive and accommodating. Nothing is too much trouble for them and they go out of their way to make sure that my mum is always happy and well looked after. We have been extremely impressed by the standard
of all the carers my mum has come into contact with and especially welcome the fact that she is always looked after by the same team of people, so has been able to build up a good relationship with them all. And of great importance to us all, is the peace of mind we have knowing that whatever might happen, we have full confidence that the carers will be able to deal with it and at the same time will keep us fully informed. The staff at Home Instead have almost become part of the family and what more could I have wished for my mum!
24 January 2025
An excellent service. Carers were prompt and reliable. I usually had the same ones and found them friendly and good company, but I was never sure how much housework they should do and so it ended up with (expensive) company!
I perhaps was not the usual client as I was mobile and able to care for
myself so perhaps what I needed was the luxury attention e.g. massages, hair and nail attention but although this is available it comes at extra cost.
As I look back on care and have to make one comment, for me it would be plans of how to spend the time. Old people can get lazy or too 'tired' to make decisions!
13 November 2024
I cannot thank the team enough. They were superb in every way and went above and beyond what they were contracted to do. We couldn't have managed without them all, from the office staff to the carers themselves. Thank you for the care and support you gave not only to my father but to the whole
family.
14 October 2024
I have been a client of Home Instead for some time now and I am very happy with the service and care they provide.
The carers are absolutely lovely and so friendly and helpful and I very much look forward to their visits. I am widowed and disabled so I very much need their care, help and support
which they provide each week. They are very caring, happy and cheerful and so willing to help me. They are very respectful about the limitations of what I cannot do for myself within my home. They work very hard to fulfill all the tasks I need help with during their visits.
The ladies in the office are also very friendly and helpful and always strive to help me if I need it. They are very approachable and are very mindful of my needs as my condition progresses. They are always very polite and friendly when I ring them which is very reassuring.
I am very happy overall with home instead and the whole team are wonderful.
Latest Reviews for Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
03 February 2026
I am very appreciative of the quality and punctuality of the carers who are assisting me in my recuperation after major knee surgery, as this is a difficult time both physically and mentally.
03 February 2026
We chose Home Instead to assist with my mother's care a year ago and we have been extremely pleased with the support we have received from the company. We generally have one of three regular carers visiting for an hour every weekday morning and these three individuals have, in their different ways,
established a wonderfully warm relationship with my mother. Occasionally, naturally, different carers are assigned, but each one has proved to be thoroughly professional and a pleasure to have in our house. Over the year there have been times when the regular pattern has had to change - sometimes at quite short notice - but the company has dealt with these situations promptly and efficiently. Every member of staff that I have dealt with has gone out of their way to be helpful. I would wholeheartedly recommend Home Instead to anyone requiring support at home.
16 January 2026
My mother has advanced Alzheimer's, and is predominately cared for by my father, who, himself, is of advanced years and poor health. The whole situation was becoming somewhat challenging, and emotionally and physically draining not least for my father.
It was for these reasons that additional
care and support was sought. In what is a big leap of faith, and trust, I can honestly say things could not have gone more smoothly with Home Instead. The support workers are second to none. I have the reassurance that someone is on hand, and is responsive to my parents' changing needs. I am kept up to date with my parents' care which gives me the comfort that matters are identified and addressed before they get out of hand.
I would happily recommend Home Instead to anyone in a similar situation.
24 December 2025
I cannot recommend Home Instead too highly. The service provided has been excellent from start to finish, very responsive to needs and flexible with timing of visits to fit around my parents hospital appointments, social commitments etc. The carers have all been kind and supportive and have listened
to what my parents want, for example taking my mother out for daily walks and doing the laundry according to my father's instructions. It's also been very good that the same staff have generally been looking after Mum and Dad and they have all got to know each other. The staff are lovely! Thanks to everyone at Home Instead.
09 December 2025
Very friendly helpful carers who are willing to do anything asked of them. We are both elderly and possibly a bit difficult but our carers always appear happy andco-operative.Than you so much for the help we are receiving from them
03 November 2025
Having left hospital after having a serious fall, I contacted home instead and they set up a personal care package at short notice. During the ensuing six weeks, I had a number of different carers, all of whom were very pleasant, sympathetic and helpful.They were unfailingly punctual and were all of
great assistance. I have no hesitation in recommending their services
18 June 2025
I cannot thank Home Instead enough for the care they provided for my Dad. At all times the care shown was considerate and compassionate and responsive to changes in the my Dad's requirements, even at short notice. Communication was always 1st class and all my family appreciated the detailed
reports provided each visit.
30 May 2025
The manager is very quick to respond to any questions or concerns and resolves matters swiftly. The majority of the carers assigned have been a good match for my father.
The app is really useful and helps me feel involved in my dad's day to day care.
28 May 2025
I have nothing but praise for the care provided by Home Instead - all the carers and the staff in the office have always been more than kind and so helpful in providing the care for my father over many years. Professional and with empathy - Home Instead provides secure care which is reassuring for
all the family and my father always enjoyed the carers visits and company.
23 May 2025
I use Home Instead infrequently, when my husband (and carer) is away, and have done so for about two years.
Without exception, the people I have communicated with, and who have visited, have been kind, flexible and attentive.
Highly recommend.
04 March 2025
I was very happy with my experience with Home Instead. All of the ladies who came to my home were kind and caring people who were all very happy to help me and I thoroughly enjoyed chatting to them and going on walks with them. They were all well briefed on what my needs were and support needed. I
will definitely use Home Instead again if I need additional support to maintain my independent living.
04 March 2025
Home Instead have a large selection of carers to choose from. As we use carers several times a day, several times a week, we have met many of them! How experienced the carers are varies. How good they are with mum depends largely on the 'chemistry' between my mum and the carer. All of the carers
are polite and kind. They have always looked after mum so well. In particular two members of staff are amazing. They are absolutely wonderful with mum. My only suggested improvement is the scheduling. If things change or carer is late, we are not often informed. If the live in carer is relaxed about it is fine. If the live in carer has arranged something for their break, it means that their plans are ruined and I need happy carers! One member of staff is brilliant with last minute changes from me and I will be forever grateful for that.
25 February 2025
A fantastic service, and we have been clients for several years now and I can't say enough how wonderful the ladies have been who look after my 95 year old Mother. They are so professional, always on time and the love and care they give my Mum is so appreciated. Without them Mum couldn't remain at
home and would hate it in a nursing home. The ladies take her out every day for a walk around a local National Trust Property or just for a walk in the town or even coffee and cake at Coolings Nurseries. Nothing is too much trouble and the ladies are now an important part of our family. So a massive Thank you!
25 February 2025
Initial contact through to set up of care and delivery of care has been fantastic. Staff have been very friendly to my uncle and he is enjoying their company and happy to ask them to help him in the house. I don't think we have received a page of photos of all the carers as promised but otherwise
the admin and communication has been great. Couldn't be without you now!
24 February 2025
One of the staff members is great. My cousin can be very difficult at times, but one of the staff members handles every situation with respect, dedication and humour. I am always informed of the visit rotor for my cousin which is very helpful. The service from Home Instead is excellent, I can't
fault it.
24 February 2025
The carers at Home Instead are excellent. They go above and beyond in caring for our mum and dad, anticipating their every need. They are professional, patient and caring. My mum has dementia and the carers treat her with respect and consideration at all times. My dad has health issues but wants to
keep going out and about. The carers take him and mum to the park or the garden centre which really helps their mental health. They also take mum and dad to their many appointments and negotiate the difficulties with understanding for them. We are very grateful for all the Home Instead ladies do.
10 February 2025
We could not have found a better care agency than Home Instead. The management team are very proactive and accommodating. Nothing is too much trouble for them and they go out of their way to make sure that my mum is always happy and well looked after. We have been extremely impressed by the standard
of all the carers my mum has come into contact with and especially welcome the fact that she is always looked after by the same team of people, so has been able to build up a good relationship with them all. And of great importance to us all, is the peace of mind we have knowing that whatever might happen, we have full confidence that the carers will be able to deal with it and at the same time will keep us fully informed. The staff at Home Instead have almost become part of the family and what more could I have wished for my mum!
24 January 2025
An excellent service. Carers were prompt and reliable. I usually had the same ones and found them friendly and good company, but I was never sure how much housework they should do and so it ended up with (expensive) company!
I perhaps was not the usual client as I was mobile and able to care for
myself so perhaps what I needed was the luxury attention e.g. massages, hair and nail attention but although this is available it comes at extra cost.
As I look back on care and have to make one comment, for me it would be plans of how to spend the time. Old people can get lazy or too 'tired' to make decisions!
13 November 2024
I cannot thank the team enough. They were superb in every way and went above and beyond what they were contracted to do. We couldn't have managed without them all, from the office staff to the carers themselves. Thank you for the care and support you gave not only to my father but to the whole
family.
14 October 2024
I have been a client of Home Instead for some time now and I am very happy with the service and care they provide.
The carers are absolutely lovely and so friendly and helpful and I very much look forward to their visits. I am widowed and disabled so I very much need their care, help and support
which they provide each week. They are very caring, happy and cheerful and so willing to help me. They are very respectful about the limitations of what I cannot do for myself within my home. They work very hard to fulfill all the tasks I need help with during their visits.
The ladies in the office are also very friendly and helpful and always strive to help me if I need it. They are very approachable and are very mindful of my needs as my condition progresses. They are always very polite and friendly when I ring them which is very reassuring.
I am very happy overall with home instead and the whole team are wonderful.