Submit a Review for Bluebird Care Hounslow & Chiswick
Office 8, Safestore Hanworth, Unit 2, Links Industrial Estate, Popham Close, Hanworth, Feltham, TW13 6JE
View full details of Bluebird Care Hounslow & ChiswickLatest Reviews for Bluebird Care Hounslow & Chiswick
03 March 2026
During February, our family required additional support on top of my father's normal care plan following my mother's surgery, and I was also recovering from surgery myself. This created a particularly challenging period for us, but the Manager provided invaluable assistance by proactively exploring
options to help us manage the situation. Their responsiveness and willingness to support us during such a stressful time was truly appreciated.
When we transitioned to a live-in care arrangement for eight weeks, the initial carer was not the right fit for our family's needs. However, the Manager responded quickly, visiting us in person to understand our concerns and ensure both my mother and father were properly supported. As a result, we were assigned a new carer who was far better suited, bringing much-needed reassurance and stability.
Our regular day-to-day carers have also been fantastic. Their familiarity with our routines allowed them to provide clear and thorough handovers to the li
25 November 2025
Bluebird have helped my family with providing live-in care for our Mum, who has recently been diagnosed dementia. They made the process easy from the start and provided us with the reassurance needed.
The carer Ashy was assigned to our Mum as a live-in carer. Ashy is gentle, kind, respectful and
patient with our Mum and we feel blessed to have her. Thank you Ashy and Bluebird.
30 September 2025
My Uncle had a brief but very successful experience using Bluebird Care. The sessions organiser and care provider were excellent at communicating with my Uncle. The services including assistance with personal health (showering) and laundry. My Uncle was very appreciative of the support provided to
him at such short notice. Despite being a very personal offering, the feedback to me was extremely positive which I reflected back to those involved. The services were offered at a reasonable price, and the carer visits were at the times it was needed. Thank you Bluebird care for such a positive experience at a challenging time for my Uncle.
08 September 2025
Very professional service starting from admission, to starting a staff with my mum, Respect & Dignity have been observated.
We are very happy with Bluebird.
08 September 2025
Very good level of care, always on time, I feel confident leaving my dad in Bluebird's care. The messaging on call service makes it very easy to update Bluebird with any new requirement. All staff very friendly.
18 August 2025
I am happy with the care and appreciate work of carers.
12 August 2025
My careers are very nice and they always listen to me whenever I say. The office are also very nice and they are more respectful.
30 April 2025
My parents have used Bluebird for over two years and the Bluebird carers we have encountered (and the office staff too) have been very friendly and professional and mindful of their needs. After starting initially with an hour's visit per day to assist my mother (then 92) both my father (then 95)
and mother were cared for with daily hours gradually increasing until May 2024 when we needed full time 24/7 care at home. The principal carer soon became one of the family, as did her predecessor who continued with daily compassionate visits so that the regular carer could have a break. Their diligence and loyalty were fantastic, as was their patience with two elderly clients living in less than ideal circumstances. We could not have asked for more.
10 September 2024
The live-in-carer acted quickly and appropriately when the client was taken ill. Provided excellent support to the client whilst the client was in hospital, so easing the care load on the family. The carer helped reestablish the client in their own home following guidelines provided by hospital
staff regarding mobility and nutrition. The carer provided good psychological support to the client ongoing basis. Bluebird provided excellent support while the client was in the hospital and for discharge arrangments very accommodating to the client's needs.
10 September 2024
The carers at Bluebird Care are professional, friendly and experienced. They give ongoing support to one of my family members and this enables us to feel confident they are being well looked after when we are not there. My family member talks about her regular carers with great fondness and we are
grateful for the care and attention they get. Many thanks.
18 December 2023
Bluebird Care Hounslow & Chiswick were absolutely fantastic in the care of my mother. Their team were not only supportive to her needs but extended their support and guidance to us as a family in an exceptionally challenging time.
The carers understood my mother's needs well and formed a
lovely relationship with her. Compounded with dementia, my mother had some physical issues and without the care of the Bluebird team she would have deteriorated.
This is a well run team and any concerns were immediately addressed. They do a fantastic job in a very difficult sector. Without the team I could not have managed and am exceptionally grateful for all their efforts.
30 November 2023
Extremely helpful and kind.
06 September 2023
Very happy with the care worker provided on a long-term basis. My husband was treated kindly and with dignity despite the fact that his dementia made him difficult at times. Office personnel are always polite and well-spoken and obliging, as we’re the management. Always trying to facilitate requests
for additional care.
29 August 2023
The carer came in late June and took over 24 hour care for my aunt and uncle. She is gentle, caring, kind and treats my aunt with great dignity and respect. She is not afraid to deal with difficult issues and is always cheerful and smiling. She keeps me fully informed of what I need to know and
takes a lot of responsibility and worry off my shoulders. My aunt and uncle are very happy she is with them.
19 July 2023
My mother has been with Bluebird Care since April 2020 and regret to say the standard has gone down. The carers used to be friendly and talkative, now in some cases it's rush, rush, rush. This morning bed baths towels and t-shirts are ringing wet. Cleaning up, I find pillows on the floor. The hoist
slung on the floor. Today I found cleaning products in the bed. Some carers leave in a hurry. The porch and front doors are slammed. Sometimes there is an air of complaisance and tiredness. At the moment there is one very good carer and a few who are good and fun. I think they are in need of training, spot checks.
28 June 2023
The carer did an amazing job supporting my mum with grief following the death of her husband. The carer encouraged her to take regular walks, accompanied her to church, chatted with friends, listening to stories. The carer also cared for my mum by doing meals, and seeing to drinks. The carer has
been polite, considerate, professional and a friend or companion to a grieving lady.
17 January 2023
I was very comfortable with the live-in carer who looked after me after a fall in my house. I didn't need much physical help, but she was especially good at encouraging me to return to my normal active life. She was pleasant to have around and extremely tidy.
27 October 2022
My experience of the service provided by Bluebird Care was brief but, in all respects, a very positive experience. They visited my very close friend on a daily basis, and he spoke very highly of all the carers; they were competent and professional but quickly developed a good relationship with him
and were respectful in meeting his care needs and very considerate of his personal preferences. I was his Attorney, and the senior staff and management always communicated promptly with me regarding any feedback from their carers and also to express any concerns regarding his ongoing care and well-being, which I valued greatly. The level of care was especially significant following his death when the manager visited to provide support to the member of staff but also to me at this particularly upsetting time they have also offered ongoing help and support if necessary, so I would say that they certainly go beyond what one would normally expect - so a very big thank you to everyone involved.
16 June 2022
From the first call to the care, the experience was excellent. Very professional and helpful.
The office was efficient, understood my needs and delivered perfectly.
The carer was amazing - from the moment she walked through the door to the excellent report at the end of the time. She has a
wonderful way with people and puts my father at ease immediately.
Thank you.
13 June 2022
The support we received from Bluebird, and especially the wonderful carer who lived with our Mum for the last 3-weeks of her life was excellent in all respects. It made a very difficult and emotional time easier to bear. Nothing was too much trouble for the carer who Mum considered a friend. The
management of the services delivered was very good, and Bluebird gave us general advice and guidance, which was useful.
Latest Reviews for Bluebird Care Hounslow & Chiswick
03 March 2026
During February, our family required additional support on top of my father's normal care plan following my mother's surgery, and I was also recovering from surgery myself. This created a particularly challenging period for us, but the Manager provided invaluable assistance by proactively exploring
options to help us manage the situation. Their responsiveness and willingness to support us during such a stressful time was truly appreciated.
When we transitioned to a live-in care arrangement for eight weeks, the initial carer was not the right fit for our family's needs. However, the Manager responded quickly, visiting us in person to understand our concerns and ensure both my mother and father were properly supported. As a result, we were assigned a new carer who was far better suited, bringing much-needed reassurance and stability.
Our regular day-to-day carers have also been fantastic. Their familiarity with our routines allowed them to provide clear and thorough handovers to the li
25 November 2025
Bluebird have helped my family with providing live-in care for our Mum, who has recently been diagnosed dementia. They made the process easy from the start and provided us with the reassurance needed.
The carer Ashy was assigned to our Mum as a live-in carer. Ashy is gentle, kind, respectful and
patient with our Mum and we feel blessed to have her. Thank you Ashy and Bluebird.
30 September 2025
My Uncle had a brief but very successful experience using Bluebird Care. The sessions organiser and care provider were excellent at communicating with my Uncle. The services including assistance with personal health (showering) and laundry. My Uncle was very appreciative of the support provided to
him at such short notice. Despite being a very personal offering, the feedback to me was extremely positive which I reflected back to those involved. The services were offered at a reasonable price, and the carer visits were at the times it was needed. Thank you Bluebird care for such a positive experience at a challenging time for my Uncle.
08 September 2025
Very professional service starting from admission, to starting a staff with my mum, Respect & Dignity have been observated.
We are very happy with Bluebird.
08 September 2025
Very good level of care, always on time, I feel confident leaving my dad in Bluebird's care. The messaging on call service makes it very easy to update Bluebird with any new requirement. All staff very friendly.
18 August 2025
I am happy with the care and appreciate work of carers.
12 August 2025
My careers are very nice and they always listen to me whenever I say. The office are also very nice and they are more respectful.
30 April 2025
My parents have used Bluebird for over two years and the Bluebird carers we have encountered (and the office staff too) have been very friendly and professional and mindful of their needs. After starting initially with an hour's visit per day to assist my mother (then 92) both my father (then 95)
and mother were cared for with daily hours gradually increasing until May 2024 when we needed full time 24/7 care at home. The principal carer soon became one of the family, as did her predecessor who continued with daily compassionate visits so that the regular carer could have a break. Their diligence and loyalty were fantastic, as was their patience with two elderly clients living in less than ideal circumstances. We could not have asked for more.
10 September 2024
The live-in-carer acted quickly and appropriately when the client was taken ill. Provided excellent support to the client whilst the client was in hospital, so easing the care load on the family. The carer helped reestablish the client in their own home following guidelines provided by hospital
staff regarding mobility and nutrition. The carer provided good psychological support to the client ongoing basis. Bluebird provided excellent support while the client was in the hospital and for discharge arrangments very accommodating to the client's needs.
10 September 2024
The carers at Bluebird Care are professional, friendly and experienced. They give ongoing support to one of my family members and this enables us to feel confident they are being well looked after when we are not there. My family member talks about her regular carers with great fondness and we are
grateful for the care and attention they get. Many thanks.
18 December 2023
Bluebird Care Hounslow & Chiswick were absolutely fantastic in the care of my mother. Their team were not only supportive to her needs but extended their support and guidance to us as a family in an exceptionally challenging time.
The carers understood my mother's needs well and formed a
lovely relationship with her. Compounded with dementia, my mother had some physical issues and without the care of the Bluebird team she would have deteriorated.
This is a well run team and any concerns were immediately addressed. They do a fantastic job in a very difficult sector. Without the team I could not have managed and am exceptionally grateful for all their efforts.
30 November 2023
Extremely helpful and kind.
06 September 2023
Very happy with the care worker provided on a long-term basis. My husband was treated kindly and with dignity despite the fact that his dementia made him difficult at times. Office personnel are always polite and well-spoken and obliging, as we’re the management. Always trying to facilitate requests
for additional care.
29 August 2023
The carer came in late June and took over 24 hour care for my aunt and uncle. She is gentle, caring, kind and treats my aunt with great dignity and respect. She is not afraid to deal with difficult issues and is always cheerful and smiling. She keeps me fully informed of what I need to know and
takes a lot of responsibility and worry off my shoulders. My aunt and uncle are very happy she is with them.
19 July 2023
My mother has been with Bluebird Care since April 2020 and regret to say the standard has gone down. The carers used to be friendly and talkative, now in some cases it's rush, rush, rush. This morning bed baths towels and t-shirts are ringing wet. Cleaning up, I find pillows on the floor. The hoist
slung on the floor. Today I found cleaning products in the bed. Some carers leave in a hurry. The porch and front doors are slammed. Sometimes there is an air of complaisance and tiredness. At the moment there is one very good carer and a few who are good and fun. I think they are in need of training, spot checks.
28 June 2023
The carer did an amazing job supporting my mum with grief following the death of her husband. The carer encouraged her to take regular walks, accompanied her to church, chatted with friends, listening to stories. The carer also cared for my mum by doing meals, and seeing to drinks. The carer has
been polite, considerate, professional and a friend or companion to a grieving lady.
17 January 2023
I was very comfortable with the live-in carer who looked after me after a fall in my house. I didn't need much physical help, but she was especially good at encouraging me to return to my normal active life. She was pleasant to have around and extremely tidy.
27 October 2022
My experience of the service provided by Bluebird Care was brief but, in all respects, a very positive experience. They visited my very close friend on a daily basis, and he spoke very highly of all the carers; they were competent and professional but quickly developed a good relationship with him
and were respectful in meeting his care needs and very considerate of his personal preferences. I was his Attorney, and the senior staff and management always communicated promptly with me regarding any feedback from their carers and also to express any concerns regarding his ongoing care and well-being, which I valued greatly. The level of care was especially significant following his death when the manager visited to provide support to the member of staff but also to me at this particularly upsetting time they have also offered ongoing help and support if necessary, so I would say that they certainly go beyond what one would normally expect - so a very big thank you to everyone involved.
16 June 2022
From the first call to the care, the experience was excellent. Very professional and helpful.
The office was efficient, understood my needs and delivered perfectly.
The carer was amazing - from the moment she walked through the door to the excellent report at the end of the time. She has a
wonderful way with people and puts my father at ease immediately.
Thank you.
13 June 2022
The support we received from Bluebird, and especially the wonderful carer who lived with our Mum for the last 3-weeks of her life was excellent in all respects. It made a very difficult and emotional time easier to bear. Nothing was too much trouble for the carer who Mum considered a friend. The
management of the services delivered was very good, and Bluebird gave us general advice and guidance, which was useful.