Bluebird Care Hounslow & Chiswick

I am grateful for all the help I have received from Bluebird.

We contacted Bluebird at very short notice when Mum urgently needed care. Bluebird responded swiftly, efficiently and professionally. They guided us through everything and we had carers attending the very next day. They have been with us for a few months now, and have responded to changes in Mum's needs and looked after her very well. Mum has done very well; she likes the carers and we are delighted with the progress she has made. Like everyone, Mum's needs are particular and complex, so not everything has been absolutely perfect all the time. But we would have no hesitation in recommending Bluebird. We are very grateful for everything they have done.

Our regular day-to-day carers have also been fantastic. Their familiarity with our routines allowed them to provide clear and thorough handovers to the li

The carer Ashy was assigned to our Mum as a live-in carer. Ashy is gentle, kind, respectful and patient with our Mum and we feel blessed to have her. Thank you Ashy and Bluebird.

My Uncle had a brief but very successful experience using Bluebird Care. The sessions organiser and care provider were excellent at communicating with my Uncle. The services including assistance with personal health (showering) and laundry. My Uncle was very appreciative of the support provided to him at such short notice. Despite being a very personal offering, the feedback to me was extremely positive which I reflected back to those involved. The services were offered at a reasonable price, and the carer visits were at the times it was needed. Thank you Bluebird care for such a positive experience at a challenging time for my Uncle.

We are very happy with Bluebird.

Very good level of care, always on time, I feel confident leaving my dad in Bluebird's care. The messaging on call service makes it very easy to update Bluebird with any new requirement. All staff very friendly.

I am happy with the care and appreciate work of carers.

My careers are very nice and they always listen to me whenever I say. The office are also very nice and they are more respectful.

My parents have used Bluebird for over two years and the Bluebird carers we have encountered (and the office staff too) have been very friendly and professional and mindful of their needs. After starting initially with an hour's visit per day to assist my mother (then 92) both my father (then 95) and mother were cared for with daily hours gradually increasing until May 2024 when we needed full time 24/7 care at home. The principal carer soon became one of the family, as did her predecessor who continued with daily compassionate visits so that the regular carer could have a break. Their diligence and loyalty were fantastic, as was their patience with two elderly clients living in less than ideal circumstances. We could not have asked for more.

The live-in-carer acted quickly and appropriately when the client was taken ill. Provided excellent support to the client whilst the client was in hospital, so easing the care load on the family. The carer helped reestablish the client in their own home following guidelines provided by hospital staff regarding mobility and nutrition. The carer provided good psychological support to the client ongoing basis. Bluebird provided excellent support while the client was in the hospital and for discharge arrangments very accommodating to the client's needs.

The carers at Bluebird Care are professional, friendly and experienced. They give ongoing support to one of my family members and this enables us to feel confident they are being well looked after when we are not there. My family member talks about her regular carers with great fondness and we are grateful for the care and attention they get. Many thanks.

Bluebird Care Hounslow & Chiswick were absolutely fantastic in the care of my mother. Their team were not only supportive to her needs but extended their support and guidance to us as a family in an exceptionally challenging time.

The carers understood my mother's needs well and formed a lovely relationship with her. Compounded with dementia, my mother had some physical issues and without the care of the Bluebird team she would have deteriorated.

This is a well run team and any concerns were immediately addressed. They do a fantastic job in a very difficult sector. Without the team I could not have managed and am exceptionally grateful for all their efforts.

Extremely helpful and kind.

Very happy with the care worker provided on a long-term basis. My husband was treated kindly and with dignity despite the fact that his dementia made him difficult at times. Office personnel are always polite and well-spoken and obliging, as we’re the management. Always trying to facilitate requests for additional care.

The carer came in late June and took over 24 hour care for my aunt and uncle. She is gentle, caring, kind and treats my aunt with great dignity and respect. She is not afraid to deal with difficult issues and is always cheerful and smiling. She keeps me fully informed of what I need to know and takes a lot of responsibility and worry off my shoulders. My aunt and uncle are very happy she is with them.

My mother has been with Bluebird Care since April 2020 and regret to say the standard has gone down. The carers used to be friendly and talkative, now in some cases it's rush, rush, rush. This morning bed baths towels and t-shirts are ringing wet. Cleaning up, I find pillows on the floor. The hoist slung on the floor. Today I found cleaning products in the bed. Some carers leave in a hurry. The porch and front doors are slammed. Sometimes there is an air of complaisance and tiredness. At the moment there is one very good carer and a few who are good and fun. I think they are in need of training, spot checks.

The carer did an amazing job supporting my mum with grief following the death of her husband. The carer encouraged her to take regular walks, accompanied her to church, chatted with friends, listening to stories. The carer also cared for my mum by doing meals, and seeing to drinks. The carer has been polite, considerate, professional and a friend or companion to a grieving lady.

I was very comfortable with the live-in carer who looked after me after a fall in my house. I didn't need much physical help, but she was especially good at encouraging me to return to my normal active life. She was pleasant to have around and extremely tidy.

My experience of the service provided by Bluebird Care was brief but, in all respects, a very positive experience. They visited my very close friend on a daily basis, and he spoke very highly of all the carers; they were competent and professional but quickly developed a good relationship with him and were respectful in meeting his care needs and very considerate of his personal preferences. I was his Attorney, and the senior staff and management always communicated promptly with me regarding any feedback from their carers and also to express any concerns regarding his ongoing care and well-being, which I valued greatly. The level of care was especially significant following his death when the manager visited to provide support to the member of staff but also to me at this particularly upsetting time they have also offered ongoing help and support if necessary, so I would say that they certainly go beyond what one would normally expect - so a very big thank you to everyone involved.