Bluebird Care Hounslow & Chiswick

Office 8, Safestore Hanworth, Unit 2, Links Industrial Estate, Popham Close, Hanworth, Feltham TW13 6JE
Review Us
9.9 39 Reviews
  • Bluebird Care Hounslow & Chiswick, Feltham
Bluebird Care Hounslow & Chiswick is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care’s team offers a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keep customers being themselves, doing the things they love, safe in the comfort of their own home.
Show Bluebird Care Hounslow & Chiswick on the Map

Care Provided by Bluebird Care Hounslow & Chiswick

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25.50 – £30
  • Weekly Live-in Care Fees: £1100 – £1600

Our pricing information is available upon request and tailored to meet your care needs.

These prices are only a guideline, please contact Bluebird Care Hounslow & Chiswick to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Andreea Mehedintu (Registered Care Manager)

Bluebird Care Hounslow & Chiswick Reviews (39)

9.9

Bluebird Care Hounslow & Chiswick has a Review Score of 9.9 (9.881) out of 10, based on 10 reviews in the last 2 years.
Over all time Bluebird Care Hounslow & Chiswick has 39 reviews.

Overall Experience
  • 32
  • 6
  • 1
  • 0
  • 0
Date Published
  • 39
  • 6
  • 6
  • 10
  • 29
Reviewer Connection to Bluebird Care Hounslow & Chiswick
  • 13
  • 9
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 39, showing 21-39
Review from June N (Client) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are great, so willing to do anything for me. I struggle with lifting anything and sometimes have days when I sleep in the chair. Nothing phases them and they are pretty good at discouraging me from overdoing it. The management team are also good and helpful. They keep me posted about any
changes and are great when I contact them. I appreciate all that they do.
Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Dear June, many thanks for your review and we are very grateful for the opportunity to providing your care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sandra W (Daughter of Client) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird is an excellent care company. Their carers are amazing, so caring, professional, kind and friendly. My mum has been given the best care from every single carer she has had. I wouldn’t hesitate to recommend them.
Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Dear Sandra, we are very grateful for your review and we continue to work hard in ensuring we uphold a high standard of care for your mum and all our customers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Vinod L (Friend of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good care home provider. Never had any issues in terms of their service or their quality of staff, which are well trained and experienced. Very punctual and always in full uniform. All carers take dignity and pride in their daily tasks. It is also good to have a permanent carer who knows their clients
and it gives them that bit of security and safety.
Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Dear Vinod, we are very grateful for your review and we continue to work hard in ensuring we uphold a high standard of care, to you and all our customers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J M (Goddaughter of Client) published on 18 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, I cannot fault the commitment Bluebird demonstrate in supporting and caring for my Godmother.
Office staff very friendly and helpful. But often seem rushed/under pressure. Sometimes delay responding to my emails.
OpenPass app is extremely useful for us to view the carer's notes for the day,
but it does not 'refresh' and sometimes gives the incorrect time of the start/end of the visit. This is extremely disconcerting - particularly when an hours' visit looks like 5 minutes?
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A C (Son of Client) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird has looked after my mum for 3 years now with little or no problems. After a spell in hospital, they have adjusted the care plan to suit very quickly and adapted to my mums needs well.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L H (Daughter of Client) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was only with Bluebird Care for a short period before needing to go into hospital and then onto a care home for 24-hour care. We were extremely pleased with the care provided by the team, who were professional, understanding and caring. They were punctual but if the need or a crisis arose,
arranged for a carer to stay longer.


We would certainly recommend their services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M L (Client) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found carers and office staff from Bluebird Care all very helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Audrey A (Client) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care I have from Bluebird Care and would recommend them to others.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Client) published on 26 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant, kind and thoughtful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul R (Client) published on 26 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had an operation on my shoulder which meant I had to have my right arm in a sling for six weeks. It is extremely difficult to do many day to day activities with only one hand.


Bluebird carers come in every morning and helped me put my socks on (impossible with one hand) and make me some breakfast.

They did both duties with unfailing good humour. Thanks to them I recovered faster. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dorothy D (Client) published on 23 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very professional, clean and tidy and will do anything you ask for.
It is great to get a cup of coffee in bed in the morning.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Steve H (Friend of Client) published on 2 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very pleased with the care provided by Bluebird. They were very quick and easy to engage, and the carers assigned were excellent. This was very welcome at a time when our friend (the service user) was confused and finding his way after a very sudden health deterioration.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen D (Relative of Client) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care has been very good and has enabled the client to stay in her own flat much longer. Most individual care has been excellent. The Christmas day visit was highly valued. One or two of the carers need further training on interpersonal skills. The communication with the office has been first rate
and the open pass reports are most useful and very reassuring especially when we were out of the country. We are grateful to individual carers who have given unstintingly to their own time in emergencies. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C B (Daughter of Client) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bluebird provided carers for my father from October to July, starting with helping with showering and ending with three visits a day and overnight care.
All the carers were kind, helpful, prompt and efficient. The care package, especially towards the last few weeks, was organised quickly and professionally.
The online access to Dad's care notes was helpful.
My brother and I would be happy to recommend the company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Phillip S (Client) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the staff I have found them very caring and I, in turn, treat them with respect.
Reply from Sai Visakan at Bluebird Care Hounslow & Chiswick

Thank you so much, Phillip, for your custom and we are extremely grateful for the positive review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sally B (Niece of Client) published on 20 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care Hounslow provided my aunt with consistent professional care and domestic services and I would highly recommend them. Both the carers who attended my aunt at home and the excellent staff in the office coordinating the service have all been kind and always go the extra mile to be of help.
For example, when my aunt was unwell and needed paramedics to attend, staff ensured safe care, reassurance and stayed with her throughout. When she needed to go into hospital or on short notice was discharged the staff showed understanding and were prompt to reinstating the extra care hours needed. And when my aunt called the service confused and therefore embarrassed, the response was always warm and reassuring. A reliable and kind service which my aunt and I are very grateful for and helped her to stay living independently in her own home as long as she could. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Berenice P (Daughter of Client) published on 16 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all aspects of care provided by Bluebird Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret B (Client) published on 29 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very happy with my care. The girls that come to me are very happy and polite. I have no problems and I get on well with them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Myra D (Client) published on 29 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all the girls. All that they do for me is excellent. They all follow a good routine and carry out all the tasks very well.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Bluebird Care Hounslow & Chiswick is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.881 for Bluebird Care Hounslow & Chiswick is calculated as follows: ( (52 Excellents x 5) + (7 Goods x 4) ) ÷ 59 Ratings = 4.881
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Hounslow & Chiswick is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Hounslow & Chiswick to verify any information. View our terms and conditions. Bluebird Care Hounslow & Chiswick has an Enhanced Service - more info.