Submit a Review for Helping Hands Home Care (Chester)
17-19 Boughton, Chester, CH3 5AE
View Full Details of Helping Hands Home Care (Chester)Latest Reviews for Helping Hands Home Care (Chester)
16 June 2025
We needed swift 24hour care for my mother at short notice. The service provided to put this is place really good and the communication was excellent We now have a smaller care package in place. I needed phone regarding this support and I received proactive response
16 June 2025
Mostly the service provided has been very good, courteous and respectfully. The only negative has been that occasionally the lady coming in to help has not arrived at the agreed time, meaning my father is sitting about in his dressing gown waiting for her to arrive. Also my mother doesn't think they need a whole hour just to wash him, she thinks half an hour would do. But overall the service has been very good. Another small point, my mother asked for a man to assist with dad's washing, I understand this is very difficult, and except this may not be available all the time.
11 June 2025
Helping Hands are the first care company that I've used for my Dad, and I couldn't be happier. My Dad is an independent person who has always done things from himself, but due to ill health needs help for the first time, especially after my Mum passed away last year. He was initially reluctant to have carers, but now he actively looks forward to each visit. He finds each of the carers very friendly, warm and engaging - and will now tell me to cancel other things if they clash with a carers visit!)
11 June 2025
Being recently diagnosed with dementia my mother started to receive care from helping hands several months ago. She has received excellent care every evening, but as her health has declined further, I approached the Branch care manager at the Chester branch to find out what I could do to amend and increase the times of visits. I was walked through the process and given all the options available to me. The Branch care manager was very patient and extremely understanding. I was helped to put a more comprehensive care plan in place. Unfortunately, my mother's health deteriorated very rapidly and social services became involved. Every member of staff that I have met from helping hands has been extremely courteous, professional and friendly. I could not recommend them highly enough.
11 June 2025
Very helpful staff mum couldn't live on her own without them. She looks forward to them coming everyday they keep her in touch with the world around her. She has a good sense of humour and enjoys a laugh it makes her day having visits .
08 April 2025
Excellent service. No complaints.
08 April 2025
I have been using Helping Hands Home Care since I broke my leg in 2022. My group of carers are fabulous, respectful, kind, caring, perceptive and always go the extra mile. Nothing is too much trouble. I very much enjoy their company and they help me prepare for the day ahead. My concerns relate to not receiving the care on time (by end of play on Fridays) and not being informed about changes and times in advance.
03 April 2025
My daughter has been receiving care from Helping Hands for about seven years now. As her health and mobility has declined over that time, the care she has had and continues to have is excellent. All our carers are kind and caring and feel part of the family.
10 February 2023
We have been clients of Chester Helping Hands for about three years. The ladies and one gentleman who work for them are excellent carers. But they seem to lose staff and continuity of care suffers. The communication from their Chester office is poor. We are not told about time changes and rota changes which are frequent. When we started using helping hands this was not the case but the last year things have not been good. We have no complaints about the carers who are lovely. But we were concerned when one of the ladies turned up to see us in distress to explain that she would no longer be coming to us. We do get fond of our helpers and maybe they do of us! You seem to be losing excellent staff. We do hope things will improve in Chester.
Latest Reviews for Helping Hands Home Care (Chester)
16 June 2025
We needed swift 24hour care for my mother at short notice. The service provided to put this is place really good and the communication was excellent We now have a smaller care package in place. I needed phone regarding this support and I received proactive response
16 June 2025
Mostly the service provided has been very good, courteous and respectfully. The only negative has been that occasionally the lady coming in to help has not arrived at the agreed time, meaning my father is sitting about in his dressing gown waiting for her to arrive. Also my mother doesn't think they need a whole hour just to wash him, she thinks half an hour would do. But overall the service has been very good. Another small point, my mother asked for a man to assist with dad's washing, I understand this is very difficult, and except this may not be available all the time.
11 June 2025
Helping Hands are the first care company that I've used for my Dad, and I couldn't be happier. My Dad is an independent person who has always done things from himself, but due to ill health needs help for the first time, especially after my Mum passed away last year. He was initially reluctant to have carers, but now he actively looks forward to each visit. He finds each of the carers very friendly, warm and engaging - and will now tell me to cancel other things if they clash with a carers visit!)
11 June 2025
Being recently diagnosed with dementia my mother started to receive care from helping hands several months ago. She has received excellent care every evening, but as her health has declined further, I approached the Branch care manager at the Chester branch to find out what I could do to amend and increase the times of visits. I was walked through the process and given all the options available to me. The Branch care manager was very patient and extremely understanding. I was helped to put a more comprehensive care plan in place. Unfortunately, my mother's health deteriorated very rapidly and social services became involved. Every member of staff that I have met from helping hands has been extremely courteous, professional and friendly. I could not recommend them highly enough.
11 June 2025
Very helpful staff mum couldn't live on her own without them. She looks forward to them coming everyday they keep her in touch with the world around her. She has a good sense of humour and enjoys a laugh it makes her day having visits .
08 April 2025
Excellent service. No complaints.
08 April 2025
I have been using Helping Hands Home Care since I broke my leg in 2022. My group of carers are fabulous, respectful, kind, caring, perceptive and always go the extra mile. Nothing is too much trouble. I very much enjoy their company and they help me prepare for the day ahead. My concerns relate to not receiving the care on time (by end of play on Fridays) and not being informed about changes and times in advance.
03 April 2025
My daughter has been receiving care from Helping Hands for about seven years now. As her health and mobility has declined over that time, the care she has had and continues to have is excellent. All our carers are kind and caring and feel part of the family.
10 February 2023
We have been clients of Chester Helping Hands for about three years. The ladies and one gentleman who work for them are excellent carers. But they seem to lose staff and continuity of care suffers. The communication from their Chester office is poor. We are not told about time changes and rota changes which are frequent. When we started using helping hands this was not the case but the last year things have not been good. We have no complaints about the carers who are lovely. But we were concerned when one of the ladies turned up to see us in distress to explain that she would no longer be coming to us. We do get fond of our helpers and maybe they do of us! You seem to be losing excellent staff. We do hope things will improve in Chester.