Helping Hands Home Care (Chester)

17-19 Boughton, Chester CH3 5AE
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9.4 9 Reviews
  • Helping Hands Home Care (Chester), Chester
Helping Hands Home Care provides a home care service to people living in the Chester area.

A dedicated team of professional staff provide care that is tailored to each client after undertaking an in-depth training programme.

Helping Hands Home Care can offer a full live-in care service or day visits, depending on the amount of care required.

Clients receive flexible care that can be adapted to personal requirements when it comes to food, shopping trips and hobbies.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.65

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Chester) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Thomas Aspey (Branch Care Manager)

Helping Hands Home Care (Chester) Reviews (9)

9.4

Helping Hands Home Care (Chester) has a Review Score of 9.4 (9.425) out of 10, based on 8 reviews in the last 2 years. Over all time Helping Hands Home Care (Chester) has 9 reviews.

Overall Experience

  • 5
  • 3
  • 1
  • 0
  • 0

Date Published

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1

Review from J T (Daughter of Client) published on 16 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed swift 24hour care for my mother at short notice. The service provided to put this is place really good and the communication was excellent
We now have a smaller care package in place. I needed phone regarding this support and I received proactive response

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Review from C B (Daughter of Client) published on 16 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly the service provided has been very good, courteous and respectfully. The only negative has been that occasionally the lady coming in to help has not arrived at the agreed time, meaning my father is sitting about in his dressing gown waiting for her to arrive. Also my mother doesn't think they
need a whole hour just to wash him, she thinks half an hour would do. But overall the service has been very good.
Another small point, my mother asked for a man to assist with dad's washing, I understand this is very difficult, and except this may not be available all the time.

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Review from Ben E (Son of Client) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands are the first care company that I've used for my Dad, and I couldn't be happier. My Dad is an independent person who has always done things from himself, but due to ill health needs help for the first time, especially after my Mum passed away last year. He was initially reluctant to have
carers, but now he actively looks forward to each visit. He finds each of the carers very friendly, warm and engaging - and will now tell me to cancel other things if they clash with a carers visit!)

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Review from Roy T (Son of Client) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being recently diagnosed with dementia my mother started to receive care from helping hands several months ago. She has received excellent care every evening, but as her health has declined further, I approached the Branch care manager at the Chester branch to find out what I could do to amend and increase
the times of visits. I was walked through the process and given all the options available to me. The Branch care manager was very patient and extremely understanding. I was helped to put a more comprehensive care plan in place. Unfortunately, my mother's health deteriorated very rapidly and social services became involved. Every member of staff that I have met from helping hands has been extremely courteous, professional and friendly. I could not recommend them highly enough.

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Review from M M (Daughter of Client) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff mum couldn't live on her own without them. She looks forward to them coming everyday they keep her in touch with the world around her. She has a good sense of humour and enjoys a laugh it makes her day having visits .

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Review from Nigel B (Friend of Client) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service.
No complaints.

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Review from A D (Client) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Helping Hands Home Care since I broke my leg in 2022. My group of carers are fabulous, respectful, kind, caring, perceptive and always go the extra mile. Nothing is too much trouble. I very much enjoy their company and they help me prepare for the day ahead. My concerns relate to not
receiving the care on time (by end of play on Fridays) and not being informed about changes and times in advance.

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Review from P D (Mother of Client) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been receiving care from Helping Hands for about seven years now. As her health and mobility has declined over that time, the care she has had and continues to have is excellent. All our carers are kind and caring and feel part of the family.

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Review from Hilary H (Client) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We have been clients of Chester Helping Hands for about three years. The ladies and one gentleman who work for them are excellent carers. But they seem to lose staff and continuity of care suffers. The communication from their Chester office is poor. We are not told about time changes and rota changes
which are frequent. When we started using helping hands this was not the case but the last year things have not been good. We have no complaints about the carers who are lovely.
But we were concerned when one of the ladies turned up to see us in distress to explain that she would no longer be coming to us. We do get fond of our helpers and maybe they do of us! You seem to be losing excellent staff. We do hope things will improve in Chester.

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Current Review Score: 9.4 (9.425)

Overview of Review Score

The Review Score of 9.4 (9.425) out of 10 for Helping Hands Home Care (Chester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Helping Hands Home Care (Chester) is calculated as follows: ( (33 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Chester) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Chester)

What Type of Services does Helping Hands Home Care (Chester) offer?

Helping Hands Home Care (Chester) offers Home Care.

How many Carers does Helping Hands Home Care (Chester) employ?

Helping Hands Home Care (Chester) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Chester) to verify any information. View our terms and conditions. Helping Hands Home Care (Chester) has an Enhanced Service - more info.