Helping Hands Home Care (Chester)

I have been very impressed with Helping Hands from meeting Sam Hale at the beginning of the process and the pairing of the carers' sent to suit my Mum. Due to Hollies holiday my Mum has also had Tom and Alex and she gets along with them all. She looks forwards to the visits very much. The carers' are punctual, good company and extremely helpful.

He is an amazing carer and knows his job and is so dedicated. Thank you for all the care Abel and the rest of helping hands as they always a phonecall away if i need to enquire about anything

I have been a client of Helping Hands for over 3 years and would highly recommend them.

We now have a smaller care package in place. I needed phone regarding this support and I received proactive response

Another small point, my mother asked for a man to assist with dad's washing, I understand this is very difficult, and except this may not be available all the time.

Helping Hands are the first care company that I've used for my Dad, and I couldn't be happier. My Dad is an independent person who has always done things from himself, but due to ill health needs help for the first time, especially after my Mum passed away last year. He was initially reluctant to have carers, but now he actively looks forward to each visit. He finds each of the carers very friendly, warm and engaging - and will now tell me to cancel other things if they clash with a carers visit!)

Being recently diagnosed with dementia my mother started to receive care from helping hands several months ago. She has received excellent care every evening, but as her health has declined further, I approached the Branch care manager at the Chester branch to find out what I could do to amend and increase the times of visits. I was walked through the process and given all the options available to me. The Branch care manager was very patient and extremely understanding. I was helped to put a more comprehensive care plan in place. Unfortunately, my mother's health deteriorated very rapidly and social services became involved. Every member of staff that I have met from helping hands has been extremely courteous, professional and friendly. I could not recommend them highly enough.

Very helpful staff mum couldn't live on her own without them. She looks forward to them coming everyday they keep her in touch with the world around her. She has a good sense of humour and enjoys a laugh it makes her day having visits .

No complaints.

My daughter has been receiving care from Helping Hands for about seven years now. As her health and mobility has declined over that time, the care she has had and continues to have is excellent. All our carers are kind and caring and feel part of the family.

But we were concerned when one of the ladies turned up to see us in distress to explain that she would no longer be coming to us. We do get fond of our helpers and maybe they do of us! You seem to be losing excellent staff. We do hope things will improve in Chester.