Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Latest Reviews for Human Support Group - Middlesbrough

stars
stars 27 February 2026
The manager of this company, takes zero accountability for any mistakes made by staff and actually has the audacity to blame vulnerable, disabled service users. Some of the carers are fantastic however many have issues with delivering time critical medication on time and correctly. Sadly instead of
acknowledging issues and working with staff to provide more training and support etc to resolve this, simply refuses to even acknowledge any problems so mistakes continue. This is extremely dangerous and quite frankly bizarre that a manager acts this way. She was also aware that my father was paying for a 1 hour call but carers were only staying for 15-30mins. Quite worrying how many vulnerable people are having this done to them too and extremely dishonest.
Review from K K (Daughter of Client/Service User)