Human Support Group - Middlesbrough

Rooms 35, 41 and 39, South Tees Business Centre, Puddlers Road, South Bank, Middlesbrough TS6 6TL
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2.2 1 Review
  • Human Support Group - Middlesbrough, Middlesbrough
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Care Provided by Human Support Group - Middlesbrough

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Contact Human Support Group - Middlesbrough to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Human Support Group - Middlesbrough to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lesley James (Registered Branch Manager)
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Human Support Group - Middlesbrough Reviews (1)

2.2

Human Support Group - Middlesbrough has a Review Score of 2.2 (2.167) out of 10, based on 1 reviews in the last 2 years.
Over all time Human Support Group - Middlesbrough has 1 review.

Overall Experience
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Date Published
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Reviewer Connection to Human Support Group - Middlesbrough
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Total of 1, showing 1-1
Review from K K (Daughter of Client) published on 27 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
The manager of this company, takes zero accountability for any mistakes made by staff and actually has the audacity to blame vulnerable, disabled service users. Some of the carers are fantastic however many have issues with delivering time critical medication on time and correctly. Sadly instead of
acknowledging issues and working with staff to provide more training and support etc to resolve this, simply refuses to even acknowledge any problems so mistakes continue. This is extremely dangerous and quite frankly bizarre that a manager acts this way. She was also aware that my father was paying for a 1 hour call but carers were only staying for 15-30mins. Quite worrying how many vulnerable people are having this done to them too and extremely dishonest.
Reply from C Groves, Manager at Human Support Group - MiddlesbroughThank you for sharing your feedback with us. We understand that the matter has now been resolved, and we truly appreciate you giving us the chance to investigate. While we haven't found evidence of an error taking place, we understand you raising this type of concern. If there's anything more you'd like to discuss, we're always here to help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 2.2 (2.167)

Overview of Review Score

The Review Score of 2.2 (2.167) out of 10 for Human Support Group - Middlesbrough is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 2.2 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.167 for Human Support Group - Middlesbrough is calculated as follows: ( (3 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 6 Ratings = 2.167
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Human Support Group - Middlesbrough is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Human Support Group - Middlesbrough

How many Carers does Human Support Group - Middlesbrough employ?

Human Support Group - Middlesbrough employs 43 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Human Support Group - Middlesbrough to verify any information. View our terms and conditions. Human Support Group - Middlesbrough has an Basic Service - more info.