Human Support Group - Middlesbrough
Rooms 35, 41 and 39, South Tees Business Centre, Puddlers Road, South Bank, Middlesbrough, Cleveland & Teesside TS6 6TLCare Provided by Human Support Group - Middlesbrough
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Other Care Provided
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Funding & Fees
Contact Human Support Group - Middlesbrough to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
-
Direct Payments (from Local Authority/NHS) -
Local Authority (Contracted Provider) -
NHS (Contracted Provider) -
Good to Know
Group/Owner
- The Human Support Group Ltd
- Private Owned
Person in charge
- Lesley James (Registered Branch Manager)
Human Support Group - Middlesbrough Reviews (1)
Human Support Group - Middlesbrough has a Review Score of 2.2 (2.167) out of 10, based on 1 reviews in the last 2 years.
Over all time Human Support Group - Middlesbrough has 1 review.
The manager of this company, takes zero accountability for any mistakes made by staff and actually has the audacity to blame vulnerable, disabled service users. Some of the carers are fantastic however many have issues with delivering time critical medication on time and correctly. Sadly instead of acknowledging issues and working with staff to provide more training and support etc to resolve this, simply refuses to even acknowledge any problems so mistakes continue. This is extremely dangerous and quite frankly bizarre that a manager acts this way. She was also aware that my father was paying for a 1 hour call but carers were only staying for 15-30mins. Quite worrying how many vulnerable people are having this done to them too and extremely dishonest.
Thank you for sharing your feedback with us. We understand that the matter has now been resolved, and we truly appreciate you giving us the chance to investigate. While we haven't found evidence of an error taking place, we understand you raising this type of concern. If there's anything more you'd like to discuss, we're always here to help.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 October 2018- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
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Meet the Team (0)
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Frequently Asked Questions about Human Support Group - Middlesbrough
How many Carers does Human Support Group - Middlesbrough employ?
Human Support Group - Middlesbrough employs 43 carers.
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