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The Human Support Group Ltd Locations (12)

12 Home Care Providers owned by The Human Support Group Ltd
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The Human Support Group Ltd Reviews (3)

Reviews posted for members of The Human Support Group Ltd

Overall Experience
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Date Published
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Reviewer Connection to The Human Support Group Ltd
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Review of

Human Support Group - Middlesbrough

from K K (Daughter of Client) published on 27 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
The manager of this company, takes zero accountability for any mistakes made by staff and actually has the audacity to blame vulnerable, disabled service users. Some of the carers are fantastic however many have issues with delivering time critical medication on time and correctly. Sadly instead of
acknowledging issues and working with staff to provide more training and support etc to resolve this, simply refuses to even acknowledge any problems so mistakes continue. This is extremely dangerous and quite frankly bizarre that a manager acts this way. She was also aware that my father was paying for a 1 hour call but carers were only staying for 15-30mins. Quite worrying how many vulnerable people are having this done to them too and extremely dishonest.
Reply from C Groves, Manager at Human Support Group - MiddlesbroughThank you for sharing your feedback with us. We understand that the matter has now been resolved, and we truly appreciate you giving us the chance to investigate. While we haven't found evidence of an error taking place, we understand you raising this type of concern. If there's anything more you'd like to discuss, we're always here to help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Human Support Group - South Shields

from Joanne N (Daughter of Client) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend Human Support care enough, the staff are fantastic. My dad has dementia and struggles to walk, the staff are brilliant with my dad. I can't praise them enough for what they do, thank you very much for all the hard work you all do.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Human Support Group - York

from John F (Husband of Client) published on 4 January 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
My wife has a condition called Progressive Supranuclear Palsy (PSP), a degenerative condition caused by a build-up of Tau proteins in the brain. It is very rare (5 in 100000), very difficult to diagnose, untreatable and incurable. It is typified by muscle stiffness in the limbs, throat and eyes;
a tendency to fall very easily and without warning; inability to speak clearly and the eyes cannot scan a page. This information was given very clearly to the assessor when she visited. When I received the copy of their assessment report, it showed the following:-


Relevant Medical History - High Blood Pressure (untrue)
Osteoporosis
Provide Additional detail below -
Progressive supranuclear palsy.
As carers arrive they are asked if they are aware of my wife's principal condition, the reply is always to ignore PSP and have to search for it on their handheld devices.
The organisation refuses to amend the report to tell the truth, putting cares and wife in jeopardy.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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Frequently Asked Questions about The Human Support Group Ltd

How many Agencies does The Human Support Group Ltd own?

The Human Support Group Ltd own 12 Agencies.

Which The Human Support Group Ltd Agencies have the highest review score?

Human Support Group - Middlesbrough, Human Support Group - York & Human Support Group - South Shields have the highest review score.

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