Home Care Providers Owned by The Human Support Group Ltd

My father, who has Parkinson's disease and dementia, receives care from this provider. Over a prolonged period I raised concerns regarding carers not staying for the commissioned duration of visits, incomplete tasks and medication concerns.

Following a lengthy complaints process, the provider upheld or partly upheld the majority of my complaints, including accepting that carers did not always remain for the allocated visit times.

As my father's main carer, I found myself constantly monitoring visits, checking care and repeatedly raising concerns. The complaints process lasted several months and caused significant stress and anxiety for both myself and my father.

Although some failings were acknowledged, I remain disappointed that the financial aspect of the complaint remains unresolved.

Families place enormous trust in care providers, particularly when caring for vulnerable relatives with dementia, and my experience left me feeling that I had to, and continue to, provide ongoing oversight to ensure care was delivered appropriately.

I can't recommend Human Support care enough, the staff are fantastic. My dad has dementia and struggles to walk, the staff are brilliant with my dad. I can't praise them enough for what they do, thank you very much for all the hard work you all do.

My wife has a condition called Progressive Supranuclear Palsy (PSP), a degenerative condition caused by a build-up of Tau proteins in the brain. It is very rare (5 in 100000), very difficult to diagnose, untreatable and incurable. It is typified by muscle stiffness in the limbs, throat and eyes; a tendency to fall very easily and without warning; inability to speak clearly and the eyes cannot scan a page. This information was given very clearly to the assessor when she visited. When I received the copy of their assessment report, it showed the following:-

The organisation refuses to amend the report to tell the truth, putting cares and wife in jeopardy.