Submit a Review for Cera - Cheshire
Suite 2B, Breeden House, Edleston Road, Crewe, CW2 7EA
View full details of Cera - CheshireLatest Reviews for Cera - Cheshire
25 February 2026
Breech GDPR for 2 vulnerable
clients, 4 families.
1 family know, they haven't had the decency to let other side know.
We only had them looking after my mom for 2 weeks and it was 2 weeks of chaos an hell.
Carers late, office staff not informing mom or family that on day 4 they had changed all
her times slots. Portal not available to family.
Staff not following their job role through the care plan.
Mum left alone whilst in bathroom washing & dressing.
Missed medication.
Not leaving food, even though everything set up fresh in the kitchen.
Request female staff only. Male staff sent.
Commode not emptied or cleaned.
Staff screaming not be entering the building because of the dog, walked to her car leaving mum leaving no care. Extremely rude to mom & family member.
Staff working off SOMEONE ELSE'S care plan.
Some nice staff but lots of unskilled no commen sense staff.
Disaster from day 1.
Read reviews from clients not staff.
Cover up, un trained staff & staff unable to speath the truth.
03 November 2025
Cera Care provide Excellent, proffesional care for my wife Barbara. I would recommend this company, without hesitation.
Nothing else to say, except they are a great company, have used them for about 8 years.
Thanks Cera care
13 March 2025
I wouldn't recommend this company one bit. They have left my sister in a mess, And left her in faeces and urine as unable to walk as is bed bound. Now in hospital being treated for neglect and could be more stuff yet after more medical investigations. We have video and photo evidence. And when we
call to discuss the issues they were rude and thought it was funny. They deserve 0 stars in all aspects.
22 July 2024
My Angels in Uniforms.
The carers are outstanding, they are kind, caring, sensitive, and reliable. They are expert problem solvers when dealing with challenging behaviour due to dementia. The app is superb providing excellent communication and particularly being able to identify any health risks.
A quality service by a company that operates with integrity. Highly recommend them as they have taken away all of my worries, I have every confidence in my angels as I refer to the carers.
Latest Reviews for Cera - Cheshire
25 February 2026
Breech GDPR for 2 vulnerable
clients, 4 families.
1 family know, they haven't had the decency to let other side know.
We only had them looking after my mom for 2 weeks and it was 2 weeks of chaos an hell.
Carers late, office staff not informing mom or family that on day 4 they had changed all
her times slots. Portal not available to family.
Staff not following their job role through the care plan.
Mum left alone whilst in bathroom washing & dressing.
Missed medication.
Not leaving food, even though everything set up fresh in the kitchen.
Request female staff only. Male staff sent.
Commode not emptied or cleaned.
Staff screaming not be entering the building because of the dog, walked to her car leaving mum leaving no care. Extremely rude to mom & family member.
Staff working off SOMEONE ELSE'S care plan.
Some nice staff but lots of unskilled no commen sense staff.
Disaster from day 1.
Read reviews from clients not staff.
Cover up, un trained staff & staff unable to speath the truth.
03 November 2025
Cera Care provide Excellent, proffesional care for my wife Barbara. I would recommend this company, without hesitation.
Nothing else to say, except they are a great company, have used them for about 8 years.
Thanks Cera care
13 March 2025
I wouldn't recommend this company one bit. They have left my sister in a mess, And left her in faeces and urine as unable to walk as is bed bound. Now in hospital being treated for neglect and could be more stuff yet after more medical investigations. We have video and photo evidence. And when we
call to discuss the issues they were rude and thought it was funny. They deserve 0 stars in all aspects.
22 July 2024
My Angels in Uniforms.
The carers are outstanding, they are kind, caring, sensitive, and reliable. They are expert problem solvers when dealing with challenging behaviour due to dementia. The app is superb providing excellent communication and particularly being able to identify any health risks.
A quality service by a company that operates with integrity. Highly recommend them as they have taken away all of my worries, I have every confidence in my angels as I refer to the carers.