Care Provided by Cera - Cheshire
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Contact Cera - Cheshire to get a personalised quote
Good to Know
Group / Owner
- Cera
- Private Owned
Person in charge
- Louise Huxley (Manager)
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Cera - Cheshire Reviews (4)
5.2
Cera - Cheshire has a Review Score of 5.2 (5.176) out of 10, based on 3 reviews in the last 2 years.
Over all time Cera - Cheshire has 4 reviews.
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Overall Experience
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Review from Katrina M (Daughter of Client) published on 25 February 2026 Submitted via Website•
Overall Experience
Breech GDPR for 2 vulnerable
clients, 4 families.
1 family know, they haven't had the decency to let other side know.
We only had them looking after my mom for 2 weeks and it was 2 weeks of chaos an hell.
clients, 4 families.
1 family know, they haven't had the decency to let other side know.
We only had them looking after my mom for 2 weeks and it was 2 weeks of chaos an hell.
Carers late, office staff not informing mom or family that on day 4 they had changed all...
Breech GDPR for 2 vulnerable
clients, 4 families.
1 family know, they haven't had the decency to let other side know.
We only had them looking after my mom for 2 weeks and it was 2 weeks of chaos an hell.
Carers late, office staff not informing mom or family that on day 4 they had changed all her times slots. Portal not available to family.
Staff not following their job role through the care plan.
Mum left alone whilst in bathroom washing & dressing.
Missed medication.
Not leaving food, even though everything set up fresh in the kitchen.
Request female staff only. Male staff sent.
Commode not emptied or cleaned.
Staff screaming not be entering the building because of the dog, walked to her car leaving mum leaving no care. Extremely rude to mom & family member.
Staff working off SOMEONE ELSE'S care plan.
Some nice staff but lots of unskilled no commen sense staff.
Disaster from day 1.
Read reviews from clients not staff.
clients, 4 families.
1 family know, they haven't had the decency to let other side know.
We only had them looking after my mom for 2 weeks and it was 2 weeks of chaos an hell.
Carers late, office staff not informing mom or family that on day 4 they had changed all her times slots. Portal not available to family.
Staff not following their job role through the care plan.
Mum left alone whilst in bathroom washing & dressing.
Missed medication.
Not leaving food, even though everything set up fresh in the kitchen.
Request female staff only. Male staff sent.
Commode not emptied or cleaned.
Staff screaming not be entering the building because of the dog, walked to her car leaving mum leaving no care. Extremely rude to mom & family member.
Staff working off SOMEONE ELSE'S care plan.
Some nice staff but lots of unskilled no commen sense staff.
Disaster from day 1.
Read reviews from clients not staff.
Cover up, un trained staff & staff unable to speath the truth.
Review from Ken B (Husband of Client) published on 3 November 2025 Submitted via Website•
Overall Experience
Cera Care provide Excellent, proffesional care for my wife Barbara. I would recommend this company, without hesitation.
Nothing else to say, except they are a great company, have used them for about 8 years.
Nothing else to say, except they are a great company, have used them for about 8 years.
Thanks Cera care
Cera Care provide Excellent, proffesional care for my wife Barbara. I would recommend this company, without hesitation.
Nothing else to say, except they are a great company, have used them for about 8 years.
Nothing else to say, except they are a great company, have used them for about 8 years.
Thanks Cera care
Review from Mark C (Brother of Client) published on 13 March 2025 Submitted via Website•
Overall Experience
I wouldn't recommend this company one bit. They have left my sister in a mess, And left her in faeces and urine as unable to walk as is bed bound. Now in hospital being treated for neglect and could be more stuff yet after more medical investigations. We have video and photo evidence. And when we...
I wouldn't recommend this company one bit. They have left my sister in a mess, And left her in faeces and urine as unable to walk as is bed bound. Now in hospital being treated for neglect and could be more stuff yet after more medical investigations. We have video and photo evidence. And when we call to discuss the issues they were rude and thought it was funny. They deserve 0 stars in all aspects.
Review from M H (Daughter of Client) published on 22 July 2024 Submitted via Website•
Overall Experience
My Angels in Uniforms.
The carers are outstanding, they are kind, caring, sensitive, and reliable. They are expert problem solvers when dealing with challenging behaviour due to dementia. The app is superb providing excellent communication and particularly being able to identify any health risks....
My Angels in Uniforms.
The carers are outstanding, they are kind, caring, sensitive, and reliable. They are expert problem solvers when dealing with challenging behaviour due to dementia. The app is superb providing excellent communication and particularly being able to identify any health risks. A quality service by a company that operates with integrity. Highly recommend them as they have taken away all of my worries, I have every confidence in my angels as I refer to the carers.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 February 2019Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Awards / Recognitions (0)
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Accreditations
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Frequently Asked Questions about Cera - Cheshire
How many Carers does Cera - Cheshire employ?
Cera - Cheshire employs 35 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cera - Cheshire to verify any information. View our terms and conditions. Cera - Cheshire has a Basic Service -what a Basic Service includes.