Home Care Providers Owned by Cera

Apart from this I would give my carers 5 stars. Don't know what's happened recently before all this it would have been 5 stars all over.

The app helps me keep up to date with each visit report. I simply don't know what I would do without them.

Cover up, un trained staff & staff unable to speath the truth.

Thanks Cera care

Always helpful, contactable, supporting through difficult times with my dad. The whole team listen's to any concerns and offers great advice. No concerns at all.

Cera Blackburn have been supporting my Mum for the last 3/4 years. My mum has complex physical and mental health needs and other care agencies have struggled to manage her care. The Management Team have always gone out of their way to provide consistent and familiar carers that she can relate to and that can help her to engage and cooperate with the personal care that they need to provide. My mum sees the carers as her friends and she looks forward to their visits, they chat with her and make her laugh and all of them go out of their way to provide person centred care to her and make sure that all her care needs are met under difficult circumstances. They go above and beyond what is expected of them. I have worked in Adult Social Care for many years as a Social Worker and worked closely with numerous care agencies and I have to say that in my experience Cera Care Blackburn are excellent.

It just the office staff. I wish they would look after the girls better. Some work all day with no brakes. That is not on. I get on well with all the girls.

To eat or drink had to get my own medication no cleaning done no wonder I'm suffering under nourishment and dehydration had to wobble very unsteady on a zimmer frame to take my own medication would give zero star rating if i could stay away from this company at all costs have now reported them to the cqc should be renamed cera dont care as it's obvious they neither care about your welfare or your loved ones . Absolute rubbish paying with peoples lives

I have my favourite carers from the Plymouth office they know who they are, I'm not allowed to mention them by name. They come on a regular basis if it wasn't for their care I'm not sure where I would be.

Having the app means I can check the visit notes daily and know if there are any issues, but the team also phone immediately if they have any concerns. I would recommend them to anyone considering care for their relatives, you can't manage everything alone.

I wouldn't recommend this company one bit. They have left my sister in a mess, And left her in faeces and urine as unable to walk as is bed bound. Now in hospital being treated for neglect and could be more stuff yet after more medical investigations. We have video and photo evidence. And when we call to discuss the issues they were rude and thought it was funny. They deserve 0 stars in all aspects.

I have carers 3 times a day, and if it wasn't for the care that I received from them, I would probably be in hospital.

Good service for those who just need a little bit of support, but wouldn't recommend for greater levels of need.

Since commencement of CERA providing care to my mother with dementia their management has shown poor communication, lack of transparency leaving a family without any faith and trust. If you need to contact them in emergencies they don't respond which then requires family to escalate through their GP and council. The local authority needs to review who they outsource the care to.

I cannot praise the management team and carer in the field for the help and support my mum has received and continues to receive. They are all very helpful and genuinely care about my mum, and make sure her needs are met and she is happy and content in her own home. Recently we lost my Dad, and the team have supported not only my mum throughout this tough time but they have also made sure I am doing OK. The management team always responds to any messages I leave and they are accommodating when it comes to changing call time to support any appointments Mum may have. They are supportive and always keep me informed of any calls that are not going to be at the scheduled time. The team as a whole is fantastic, and I cannot thank them enough for the support they are giving to my mum and the peace of mind they are giving to me.

Dreadful, I get one minute instead of 30 per visit. I have to employ a cleaner to clean up after them, and they shout at me a lot. There is no care plan in this house, they stand and chat in my kitchen. In one week I have had 65 different people in my house.

This is disgusting that carers are leaving clients to wait and not sticking to times, then leaving before their time which clients are paying for. I'm a level 3 carer and in my time of being a carer I always got there on time or just before and always stayed the time I was supposed to be there. I would definitely not have this company. I have many a time had to go and sort out everything because of being late or not turning up this is not acceptable.

The carers are outstanding, they are kind, caring, sensitive, and reliable. They are expert problem solvers when dealing with challenging behaviour due to dementia. The app is superb providing excellent communication and particularly being able to identify any health risks. A quality service by a company that operates with integrity. Highly recommend them as they have taken away all of my worries, I have every confidence in my angels as I refer to the carers.

But I have had a large bill!. I shall be contesting at the small claims court; to claim damages for the rubbish to be cleared and pest control to come to get rid of the rats. It is disgusting. Yuk

The timekeeping is usually good. They know that he goes to a day center three days a week, and on those days, arrive early to get him ready. There have been times when they have arrived late for a visit, this can be because of an incident with a previous client that has delayed them. These are a rarity and not common. They always apologize for the late running of the call, and we understand that sometimes things happen that are out of their control. All in all, we both are satisfied with the service we receive from Cera.