Cera - Essex and Havering

The timekeeping is usually good. They know that he goes to a day center three days a week, and on those days, arrive early to get him ready. There have been times when they have arrived late for a visit, this can be because of an incident with a previous client that has delayed them. These are a rarity and not common. They always apologize for the late running of the call, and we understand that sometimes things happen that are out of their control. All in all, we both are satisfied with the service we receive from Cera.

Cera had provided Dad with increasing levels of home care for about eighteen months until he recently had to move to a permanent care home. In all this time he received daily support from the team, providing personal care and social interaction. The ladies who provided his care were kind, understanding and supportive. Dad’s care needs became increasingly demanding yet the carers could always be relied upon to go the extra mile. I have nothing but high praise for all the careers who assisted Dad as his health faded and the management team who provided sympathetic support and assistance.

My father and I are extremely happy with the dedicated care and attention he receives from Cera Home Care carers. They are very friendly and helpful and make great effort to get to know their clients well which means that they are very quick to notice any changes with health or well-being that may require attention. They keep in touch regularly to ask if we are happy with everything and are quick to let us know of any concerns. Thank you Cera Home Care and all your team; we have complete confidence in the excellent service you all provide.

Overall an excellent service provided by carers and the management. My father is treated with dignity and compassion for his needs. I would wholeheartedly recommend their services for anyone in need of care.

I would not hesitate to recommend Cera care to anyone needing supportive and personal care.

Otherwise, it is very reassuring to be advised very promptly if they encounter any problems.

Cera carers have been very capable in their function as helpers to my partner in his journey through dementia and we have come to rely on them for their professionalism and experience. They always arrive with a positive attitude and leave us with a smile. The only negative thing that we have found is there is an acute lack of communication between us and the office. The impromptu early morning arrival of the carers some days means we are not yet ready for them and they are delayed sometimes for half an hour before they can begin the washing/showering procedure. They are given their times by the office administrator who, sadly, does not inform us of the change of arrival times leading to confusion and delay! We were also sent a letter informing us of the new app which allows customers to view carers daily reports and were promised a password so we could gain entry. We are yet to receive it.