Care Provided by Cera - Derbyshire
Types of Home Care
- Visiting Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
The price(s) shown are provided by the agency. Contact Cera - Derbyshire for full pricing details and T&Cs.
Contact Cera - Derbyshire to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
Good to Know
Group / Owner
- Cera
- Private Owned
Person in charge
- Jan Stafford (Manager)
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Cera - Derbyshire Reviews (7)
1.9
Cera - Derbyshire has a Review Score of 1.9 (1.909) out of 10, based on 2 reviews in the last 2 years.
Over all time Cera - Derbyshire has 7 reviews.
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Overall Experience
Date Published
Reviewer Connection to Cera - Derbyshire
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Review from Allan W (Client / Service User) published on 4 August 2025 Submitted via Website•
Overall Experience
Once again again Cera care have let me down. Carers don't arrive despite me phoning to check today 27/5/2025 was told 11.30 am it's now 12.00 noon no carer . Full composed needs emptying and cleaning nothing
To eat or drink had to get my own medication no cleaning done no wonder I'm suffering...
Once again again Cera care have let me down. Carers don't arrive despite me phoning to check today 27/5/2025 was told 11.30 am it's now 12.00 noon no carer . Full composed needs emptying and cleaning nothing
To eat or drink had to get my own medication no cleaning done no wonder I'm suffering under nourishment and dehydration had to wobble very unsteady on a zimmer frame to take my own medication would give zero star rating if i could stay away from this company at all costs have now reported them to the cqc should be renamed cera dont care as it's obvious they neither care about your welfare or your loved ones . Absolute rubbish paying with peoples lives
Review from Claire R (Granddaughter of Client) published on 10 January 2025 Submitted via Website•
Overall Experience
To begin with, care was excellent, however as my Grandma's needs increased, the care became somewhat lacking. We had to contact Cera on many occasions and although assured that changes would happen - we were back to square one within a couple of weeks. Some carers went above and beyond, whereas...
To begin with, care was excellent, however as my Grandma's needs increased, the care became somewhat lacking. We had to contact Cera on many occasions and although assured that changes would happen - we were back to square one within a couple of weeks. Some carers went above and beyond, whereas others did the bare minimum. Medication administration was an issue for many many months, to the point we were noting that the correct dosages had been given. Even aspects such as basic personal care and oral care were not always completed to an acceptable level.
Good service for those who just need a little bit of support, but wouldn't recommend for greater levels of need.
Review from Christine S (Mother of Client) published on 13 October 2023 Submitted via Website•
Overall Experience
Cera have always provided great care for my daughter over the years. One carer in particular has been a fantastic carer, the best we have ever had. She is supportive and caring and is always cheerful and professional in everything she does. This carer is a credit to Cera and I have no hesitation in...
Cera have always provided great care for my daughter over the years. One carer in particular has been a fantastic carer, the best we have ever had. She is supportive and caring and is always cheerful and professional in everything she does. This carer is a credit to Cera and I have no hesitation in recommending Cera to other service users.
Review from Darrell S (Son of Client) published on 19 October 2021 Submitted via Postal Card•
Overall Experience
Mum always seems happy with the standard of care she receives. All the carers I have met have been very friendly, helpful and efficient.
Mum always seems happy with the standard of care she receives. All the carers I have met have been very friendly, helpful and efficient.
Review from Joan H (Client / Service User) published on 7 October 2021 Submitted via Postal Card•
Overall Experience
All my carers have been very kind and patient and have given me support and confidence. They ask if there is anything else I need before they leave me. They are always cheerful and friendly, I cannot speak more highly of them. I couldn't possibly have had better care.
All my carers have been very kind and patient and have given me support and confidence. They ask if there is anything else I need before they leave me. They are always cheerful and friendly, I cannot speak more highly of them. I couldn't possibly have had better care.
Review from Enid P (Client / Service User) published on 14 April 2021 Submitted via Postal Card•
Overall Experience
I could not manage without their care - which is only possible due to them working as a team. Weather conditions can be tough up here - the office staff are always available even if there are sometimes health hold-ups.
I could not manage without their care - which is only possible due to them working as a team. Weather conditions can be tough up here - the office staff are always available even if there are sometimes health hold-ups.
Review from Roy M (Client / Service User) published on 15 March 2021 Submitted via Postal Card•
Overall Experience
I find the service both oriented and user friendly.
I find the service both oriented and user friendly.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 February 2026Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
There are no news items for Cera - Derbyshire.
Awards / Recognitions (1)
- 01 Feb 2015Recipient: Cera - Derbyshire
Accreditations
There are no accreditations posted yet for Cera - Derbyshire.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Cera - Derbyshire
How many Carers does Cera - Derbyshire employ?
Cera - Derbyshire employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cera - Derbyshire to verify any information. View our terms and conditions. Cera - Derbyshire has a Basic Service -what a Basic Service includes.