Cera - Derbyshire Reviews (7)
5.9
Cera - Derbyshire has a Review Score of 5.9 (5.941) out of 10, based on 3 reviews in the last 2 years.
Over all time Cera - Derbyshire has 7 reviews.
Review from Allan W (Client) published on 4 August 2025
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Once again again Cera care have let me down. Carers don't arrive despite me phoning to check today 27/5/2025 was told 11.30 am it's now 12.00 noon no carer . Full composed needs emptying and cleaning nothing
To eat or drink had to get my own medication no cleaning done no wonder I'm suffering under
To eat or drink had to get my own medication no cleaning done no wonder I'm suffering under
nourishment and dehydration had to wobble very unsteady on a zimmer frame to take my own medication would give zero star rating if i could stay away from this company at all costs have now reported them to the cqc should be renamed cera dont care as it's obvious they neither care about your welfare or your loved ones . Absolute rubbish paying with peoples lives
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Review from Claire R (Granddaughter of Client) published on 10 January 2025
Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
To begin with, care was excellent, however as my Grandma's needs increased, the care became somewhat lacking. We had to contact Cera on many occasions and although assured that changes would happen - we were back to square one within a couple of weeks. Some carers went above and beyond, whereas others
did the bare minimum. Medication administration was an issue for many many months, to the point we were noting that the correct dosages had been given. Even aspects such as basic personal care and oral care were not always completed to an acceptable level.
Good service for those who just need a little bit of support, but wouldn't recommend for greater levels of need.
Good service for those who just need a little bit of support, but wouldn't recommend for greater levels of need.
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Review from Christine S (Mother of Client) published on 13 October 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Cera have always provided great care for my daughter over the years. One carer in particular has been a fantastic carer, the best we have ever had. She is supportive and caring and is always cheerful and professional in everything she does. This carer is a credit to Cera and I have no hesitation in
recommending Cera to other service users.
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Review from Darrell S (Son of Client) published on 19 October 2021
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum always seems happy with the standard of care she receives. All the carers I have met have been very friendly, helpful and efficient.
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Review from Joan H (Client) published on 7 October 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All my carers have been very kind and patient and have given me support and confidence. They ask if there is anything else I need before they leave me. They are always cheerful and friendly, I cannot speak more highly of them. I couldn't possibly have had better care.
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Review from Enid P (Client) published on 14 April 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I could not manage without their care - which is only possible due to them working as a team. Weather conditions can be tough up here - the office staff are always available even if there are sometimes health hold-ups.
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Review from Roy M (Client) published on 15 March 2021
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I find the service both oriented and user friendly.
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Current Review Score: 5.9 (5.941)
Overview of Review Score
The Review Score of 5.9 (5.941) out of 10 for Cera - Derbyshire is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 2.9 out of 5 from 3 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.941 for Cera - Derbyshire is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) + (5 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 17 Ratings = 2.941
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Cera - Derbyshire is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
