Cera - Prescot
Floor 3, Central House, Norwich Way, Liverpool, Merseyside L32 8UYOther Home Care Providers you may be interested in:
Care Provided by Cera - Prescot
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Good to Know
Group/Owner
- Cera
- Private Owned
Person in charge
- Lindiann Sutton (Branch Manager)
Cera - Prescot Reviews (2)
Over all time Cera - Prescot has 2 reviews.
I can not thank and praise this home care service enough. The care my auntie receives from all the carers especially from the care assistant has been amazing, they are not just carers they are also friends. They have supported us and my aunt through a difficult time and not living near to my aunt I have peace knowing that CRG Homecare are caring for her. Thanks also to the management team for their support and understanding.
No clear guidance on times the carer can arrive and leave.
My dad's lunchtime was scheduled for 1.30pm. But lunchtime visit was getting earlier and earlier to the extent of it being done at 11am! Tea time scheduled for 5.30pm, known to have it at 4pm!
Only ironed shirts. Bedding folded and put away. I took them home to be ironed properly.
Out of date food left in the fridge. Food left uncovered and not wrapped in cling film. My Dad served a bread roll with green mould on.
Dining table covered in crumbs, never wiped. Carer rushed all tasks and forgot to put things back in their original place. My dad is blind.
Consent form not completed to take my dad's card to withdraw cash. Docs in file incorrectly completed.
Those who did my dad's lunch and tea times visits, my dad liked. These staff I felt were overstretched and worked hard. I reported numerous concerns, but felt wasn't interested. No information was provided on how the service is to be provided.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 October 2023- Caring Requires improvement
- Effective Requires improvement
- Responsive Requires improvement
- Safe Inadequate
- Well-led Inadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Cera - Prescot.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Cera - Prescot
How many Carers does Cera - Prescot employ?
Cera - Prescot employs 135 carers.
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