Home Care Providers Owned by Cera in Greater Manchester

meds, missed meals, missed prescribed build-up shakes, had my rubbish piled up outside my back door, now I cannot exit in case of an emergency. Twice my freezer has been unplugged even with a freezer do not unplug written in black marker on the plug.
My social worker has asked about the rubbish to be told that I am supposed to have done the rubbish pile!? I cannot, I am on crutches.
I have made complaints by email, no response to any.
I've asked carers to ask for someone to call me, but nobody has called me.
But I have had a large bill!. I shall be contesting at the small claims court; to claim damages for the rubbish to be cleared and pest control to come to get rid of the rats. It is disgusting. Yuk

a visit. My dad is neglected by the so called carers on a daily basis. This company is a disgrace. If I could rate below 1 star I would give zero.

you to set up a direct debit. No, that’s not happening till you get it right. I’ve had enough.

and the service gets worse after the lunchtime visits. The evenings are so inconsistent and on occasion don't happen at all and my relative does not get a meal.
There is no choice of male or female care staff and preferences of male or female requests are ignored.

The morning staffing is much better than the later calls and the consistency on occasions is more stable. I could not recommend this agency as the staffing and the response to complaints are poor.
Staff do not appear to follow the care plan either with the times allocated or with the support required. Again the morning support is better than the tea and evening support. Management do not call you back or apologise.

day male carer arrived and attempted personal care with no PPE mask on his face. When asked why he wasn't wearing mask he said he didn't need to. No respect for basic safety. No feedback from company when reported, no apology for neglect. They don't care as long as they are paid. Keep well away from them.