Home Care Providers Owned by Cera in Lancashire

Always helpful, contactable, supporting through difficult times with my dad. The whole team listen's to any concerns and offers great advice. No concerns at all.

Cera Blackburn have been supporting my Mum for the last 3/4 years. My mum has complex physical and mental health needs and other care agencies have struggled to manage her care. The Management Team have always gone out of their way to provide consistent and familiar carers that she can relate to and that can help her to engage and cooperate with the personal care that they need to provide. My mum sees the carers as her friends and she looks forward to their visits, they chat with her and make her laugh and all of them go out of their way to provide person centred care to her and make sure that all her care needs are met under difficult circumstances. They go above and beyond what is expected of them. I have worked in Adult Social Care for many years as a Social Worker and worked closely with numerous care agencies and I have to say that in my experience Cera Care Blackburn are excellent.

It just the office staff. I wish they would look after the girls better. Some work all day with no brakes. That is not on. I get on well with all the girls.

I was asked to write you a letter to have my say on how your company has treated me in the last 3 days. I have been amazed by all the staff and how supportive they have been to me with some support from other places too.

I much prefer to converse over email to write my letter is that possible? You can print it out to put on the wall etc if you do that. As I cannot put names on here just to add my satisfaction and gratitude to your company and how your company and staff has given me such amazing support. I was broken, had lost all hope but am already feeling better when I have the support I was so desperate for. A lot of other friends have rallied around me too like the Sanctuary cafe etc.

Thank you so much.