Care Provided
- Visiting Care
- Live-in Care
- Dementia
Home Care Providers Owned by Cera in Cheshire
Only the locations & reviews in Cheshire for Cera are showing below.
View the details of all 50 locations (with 72 reviews) owned by Cera
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Cera Locations in Cheshire (3)
Care Provided
- Dementia
Care Provided
- Dementia
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Cera Reviews in Cheshire (6)
Reviews posted for members of Cera
Review of
Cera - Cheshire
from Katrina M (Daughter of Client) published on 25 February 2026 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Breech GDPR for 2 vulnerable
clients, 4 families.
1 family know, they haven't had the decency to let other side know.
We only had them looking after my mom for 2 weeks and it was 2 weeks of chaos an hell.
Carers late, office staff not informing mom or family that on day 4 they had changed all her
clients, 4 families.
1 family know, they haven't had the decency to let other side know.
We only had them looking after my mom for 2 weeks and it was 2 weeks of chaos an hell.
Carers late, office staff not informing mom or family that on day 4 they had changed all her
times slots. Portal not available to family.
Staff not following their job role through the care plan.
Mum left alone whilst in bathroom washing & dressing.
Missed medication.
Not leaving food, even though everything set up fresh in the kitchen.
Request female staff only. Male staff sent.
Commode not emptied or cleaned.
Staff screaming not be entering the building because of the dog, walked to her car leaving mum leaving no care. Extremely rude to mom & family member.
Staff working off SOMEONE ELSE'S care plan.
Some nice staff but lots of unskilled no commen sense staff.
Disaster from day 1.
Read reviews from clients not staff.
Cover up, un trained staff & staff unable to speath the truth.
Staff not following their job role through the care plan.
Mum left alone whilst in bathroom washing & dressing.
Missed medication.
Not leaving food, even though everything set up fresh in the kitchen.
Request female staff only. Male staff sent.
Commode not emptied or cleaned.
Staff screaming not be entering the building because of the dog, walked to her car leaving mum leaving no care. Extremely rude to mom & family member.
Staff working off SOMEONE ELSE'S care plan.
Some nice staff but lots of unskilled no commen sense staff.
Disaster from day 1.
Read reviews from clients not staff.
Cover up, un trained staff & staff unable to speath the truth.
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Review of
Cera - Cheshire
from Ken B (Husband of Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Cera Care provide Excellent, proffesional care for my wife Barbara. I would recommend this company, without hesitation.
Nothing else to say, except they are a great company, have used them for about 8 years.
Thanks Cera care
Nothing else to say, except they are a great company, have used them for about 8 years.
Thanks Cera care
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Review of
Cera - Cheshire
from Mark C (Brother of Client) published on 13 March 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I wouldn't recommend this company one bit. They have left my sister in a mess, And left her in faeces and urine as unable to walk as is bed bound. Now in hospital being treated for neglect and could be more stuff yet after more medical investigations. We have video and photo evidence. And when we call
to discuss the issues they were rude and thought it was funny. They deserve 0 stars in all aspects.
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Review of
Cera - Cheshire
from M H (Daughter of Client) published on 22 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Angels in Uniforms.
The carers are outstanding, they are kind, caring, sensitive, and reliable. They are expert problem solvers when dealing with challenging behaviour due to dementia. The app is superb providing excellent communication and particularly being able to identify any health risks.
The carers are outstanding, they are kind, caring, sensitive, and reliable. They are expert problem solvers when dealing with challenging behaviour due to dementia. The app is superb providing excellent communication and particularly being able to identify any health risks.
A quality service by a company that operates with integrity. Highly recommend them as they have taken away all of my worries, I have every confidence in my angels as I refer to the carers.
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Review of
Cera - Halton (Premier Care)
from Joan W (Wife of Client) published on 21 September 2022 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Very disappointed in the company, in fact, can be quite angry, sorry. Don't keep to the package set out, in my case important, but ring up does not seem to make any difference. Management seem very nice on phone and they are, but when it comes to sorting out problem nils vill. Very unhappy, very.
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Review of
Cera - Halton (Premier Care)
from Jane D (Daughter of Client) published on 27 April 2021 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I have been trying to get an ongoing complaint sorted for nearly four months now for my mother. The times that she is supposed to have her tea and late-night call are never on time and have caused my mother to fall trying to make her tea as they aren't there to do what they are paid for. A man in the
office who I've spoken to on several occasions has got an appalling attitude and passes the buck, blaming the carers for being late when it's him who gives them the times to visit. In fact tonight they haven't even turned up to do her tea visit and no call to say why. Totally disgusted with the way my mother has had to put up with this care. If it is not resolved and quick I am going to report it to CQC.
Reply from Mark Vermes, Head of Governance at Cera - Halton (Premier Care)On receipt of this review, our registered manager contacted the reviewer. She is the daughter of one of our clients. The daughter had not previously raised any concerns with the registered manager. The registered manager has promised to monitor the care package. There was a carer who missed a call on Saturday 24th April. The office phoned the mother who confirmed she was fine. This carer has been disciplined appropriately. The registered manager has now apologised to the daughter. The daughter now knows she can raise issues directly with the registered manager. Missed calls are very rare events and our systems are designed to prevent them. We regret that the call was missed on this occasion, but we checked to ensure that no harm was done. The registered manager will also address the issue of the timing of the calls which the daughter has raised.
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Awards / Recognitions (0)
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