Cera in Cheshire | 3 Home Care Providers

Review of
Cera - Cheshire
from Ken B (Husband of Client) published on 3 November 2025 Submitted via Website • Report

Overall Experience

Cera Care provide Excellent, proffesional care for my wife Barbara. I would recommend this company, without hesitation.
Nothing else to say, except they are a great company, have used them for about 8 years.
Thanks Cera care

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Cera - Cheshire
from Mark C (Brother of Client) published on 13 March 2025 Submitted via Website • Report

Overall Experience

I wouldn't recommend this company one bit. They have left my sister in a mess, And left her in faeces and urine as unable to walk as is bed bound. Now in hospital being treated for neglect and could be more stuff yet after more medical investigations. We have video and photo evidence. And when we call

to discuss the issues they were rude and thought it was funny. They deserve 0 stars in all aspects.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Cera - Cheshire
from M H (Daughter of Client) published on 22 July 2024 Submitted via Website • Report

Overall Experience

My Angels in Uniforms.
The carers are outstanding, they are kind, caring, sensitive, and reliable. They are expert problem solvers when dealing with challenging behaviour due to dementia. The app is superb providing excellent communication and particularly being able to identify any health risks.

A quality service by a company that operates with integrity. Highly recommend them as they have taken away all of my worries, I have every confidence in my angels as I refer to the carers.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Cera - Halton (Premier Care)
from Joan W (Wife of Client) published on 21 September 2022 Submitted via Website • Report

Overall Experience

Very disappointed in the company, in fact, can be quite angry, sorry. Don't keep to the package set out, in my case important, but ring up does not seem to make any difference. Management seem very nice on phone and they are, but when it comes to sorting out problem nils vill. Very unhappy, very.

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Care / Support
Management
Treated with Dignity
Value for Money

Review of
Cera - Halton (Premier Care)
from Jane D (Daughter of Client) published on 27 April 2021 Submitted via Website • Report

Overall Experience

I have been trying to get an ongoing complaint sorted for nearly four months now for my mother. The times that she is supposed to have her tea and late-night call are never on time and have caused my mother to fall trying to make her tea as they aren't there to do what they are paid for. A man in the

office who I've spoken to on several occasions has got an appalling attitude and passes the buck, blaming the carers for being late when it's him who gives them the times to visit. In fact tonight they haven't even turned up to do her tea visit and no call to say why. Totally disgusted with the way my mother has had to put up with this care. If it is not resolved and quick I am going to report it to CQC.

Reply from Mark Vermes, Head of Governance at Cera - Halton (Premier Care)

On receipt of this review, our registered manager contacted the reviewer. She is the daughter of one of our clients. The daughter had not previously raised any concerns with the registered manager.…read more

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Home Care Providers Owned by Cera in Cheshire

Cera Locations in Cheshire (3)

Cera Reviews in Cheshire (5)

Reviews posted for members of Cera

Cera - Cheshire

Cera - Cheshire

Cera - Cheshire

Cera - Halton (Premier Care)

Cera - Halton (Premier Care)

Awards / Recognitions (0)

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