Skye House, 15 Skye Road, Prestwick KA9 2TA
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Home Care Providers Owned by Cera in Ayrshire
Home Care Providers Owned by Cera
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Cera Locations in Ayrshire (1)
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Cera Reviews in Ayrshire (3)
Reviews posted for members of Cera.
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Review of CERA - Ayrshire from Tara F (Daughter of Client) published on 29 May 2025 Submitted via Website•
Overall Experience
Mum has been receiving three visits per day by the team from Cera care for at least 18 months now and I cannot fault them. Mum likes a drink and chain smokes and can be very stubborn, yet the team have never failed to turn up and it gives me so much peace of mind to know that someone is looking out...
Mum has been receiving three visits per day by the team from Cera care for at least 18 months now and I cannot fault them. Mum likes a drink and chain smokes and can be very stubborn, yet the team have never failed to turn up and it gives me so much peace of mind to know that someone is looking out for her when I live so far away.
Two of the carers in particular are exceptional and will go the extra mile to ensure mum eats during the day and is as safe as possible, but all carers treat her with compassion and respect.
Two of the carers in particular are exceptional and will go the extra mile to ensure mum eats during the day and is as safe as possible, but all carers treat her with compassion and respect.
Having the app means I can check the visit notes daily and know if there are any issues, but the team also phone immediately if they have any concerns. I would recommend them to anyone considering care for their relatives, you can't manage everything alone.
Review of CERA - Ayrshire from Fiona W (Client / Service User) published on 27 August 2024 Submitted via Website•
Overall Experience
Dreadful, I get one minute instead of 30 per visit. I have to employ a cleaner to clean up after them, and they shout at me a lot. There is no care plan in this house, they stand and chat in my kitchen. In one week I have had 65 different people in my house.
Dreadful, I get one minute instead of 30 per visit. I have to employ a cleaner to clean up after them, and they shout at me a lot. There is no care plan in this house, they stand and chat in my kitchen. In one week I have had 65 different people in my house.
Review of CERA - Ayrshire from H M (Son of Client) published on 26 April 2022 Submitted via Website•
Overall Experience
I have given one star as unable to give zero stars. CERA care, based in Prestwick, is an absolutely terrible company with incompetence and lies from this company from the start. We finally got another care company in as Cera had been shocking from the start, absolutely a disgrace and untrustworthy.
I have given one star as unable to give zero stars. CERA care, based in Prestwick, is an absolutely terrible company with incompetence and lies from this company from the start. We finally got another care company in as Cera had been shocking from the start, absolutely a disgrace and untrustworthy.
↩Reply from Suzanne Fleming, Registered Manager at CERA - Ayrshire
We believe that we did our very best to support the service user in partnership with all the professionals involved. Our complaint policy and procedure has been given to the service user should they wish to make a formal complaint.
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