Home Care Provider Owned by Cera in Derbyshire

  • Home Care Provider Owned by Cera in Derbyshire

Cera Locations in Derbyshire (1)

 

1 Home Care Provider owned by Cera in Derbyshire

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Cera - Derbyshire

11 Market Place, Chapel en le Frith, High Peak SK23 0EN 

5.9 7 reviews
  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £22.05 / hour
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Cera Reviews in Derbyshire (7)

Reviews Posted for members of Cera

Overall Experience

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Review of

Cera - Derbyshire

from Allan W (Client) published on 4 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Once again again Cera care have let me down. Carers don't arrive despite me phoning to check today 27/5/2025 was told 11.30 am it's now 12.00 noon no carer . Full composed needs emptying and cleaning nothing
To eat or drink had to get my own medication no cleaning done no wonder I'm suffering under
nourishment and dehydration had to wobble very unsteady on a zimmer frame to take my own medication would give zero star rating if i could stay away from this company at all costs have now reported them to the cqc should be renamed cera dont care as it's obvious they neither care about your welfare or your loved ones . Absolute rubbish paying with peoples lives

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Review of

Cera - Derbyshire

from Claire R (Granddaughter of Client) published on 10 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

To begin with, care was excellent, however as my Grandma's needs increased, the care became somewhat lacking. We had to contact Cera on many occasions and although assured that changes would happen - we were back to square one within a couple of weeks. Some carers went above and beyond, whereas others
did the bare minimum. Medication administration was an issue for many many months, to the point we were noting that the correct dosages had been given. Even aspects such as basic personal care and oral care were not always completed to an acceptable level.
Good service for those who just need a little bit of support, but wouldn't recommend for greater levels of need.

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Review of

Cera - Derbyshire

from Christine S (Mother of Client) published on 13 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cera have always provided great care for my daughter over the years. One carer in particular has been a fantastic carer, the best we have ever had. She is supportive and caring and is always cheerful and professional in everything she does. This carer is a credit to Cera and I have no hesitation in
recommending Cera to other service users.

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Review of

Cera - Derbyshire

from Darrell S (Son of Client) published on 19 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum always seems happy with the standard of care she receives. All the carers I have met have been very friendly, helpful and efficient.

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Review of

Cera - Derbyshire

from Joan H (Client) published on 7 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers have been very kind and patient and have given me support and confidence. They ask if there is anything else I need before they leave me. They are always cheerful and friendly, I cannot speak more highly of them. I couldn't possibly have had better care.

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Review of

Cera - Derbyshire

from Enid P (Client) published on 14 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not manage without their care - which is only possible due to them working as a team. Weather conditions can be tough up here - the office staff are always available even if there are sometimes health hold-ups.

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Review of

Cera - Derbyshire

from Roy M (Client) published on 15 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the service both oriented and user friendly.

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Awards / Recognitions (0)

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