CERA - Ayrshire Reviews (3)
CERA - Ayrshire has a Review Score of 5.5 (5.545) out of 10, based on 2 reviews in the last 2 years. Over all time CERA - Ayrshire has 3 reviews.
Review from Tara F (Daughter of Client) published on 29 May 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Two of the carers in particular are exceptional and will go the extra mile to ensure mum eats during the day and is as safe as possible, but all carers treat her with compassion and respect.
Having the app means I can check the visit notes daily and know if there are any issues, but the team also phone immediately if they have any concerns. I would recommend them to anyone considering care for their relatives, you can't manage everything alone.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Fiona W (Client) published on 27 August 2024
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Overall Experience
1.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H M (Son of Client) published on 26 April 2022
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Overall Experience
1.0 out of 5
Reply from Suzanne Fleming, Registered Manager at CERA - Ayrshire
We believe that we did our very best to support the service user in partnership with all the professionals involved. Our complaint policy and procedure has been given to the service user should they wish to make a formal complaint.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 5.5 (5.545) out of 10 for CERA - Ayrshire is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.5 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.545 for CERA - Ayrshire is calculated as follows: ( (3 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 11 Ratings = 2.545
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for CERA - Ayrshire is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.