CERA - Ayrshire

Skye House, 15 Skye Road, Prestwick KA9 2TA
Review Us
5.5 3 Reviews
  • CERA - Ayrshire, Prestwick
Show CERA - Ayrshire on the Map

Care Provided by CERA - Ayrshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £20.08

These prices are only a guideline, please contact CERA - Ayrshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Suzanne Fleming (Manager)
Are you the Owner/Manager of CERA - Ayrshire? View your Advertising Options

CERA - Ayrshire Reviews (3)

5.5

CERA - Ayrshire has a Review Score of 5.5 (5.545) out of 10, based on 2 reviews in the last 2 years.
Over all time CERA - Ayrshire has 3 reviews.

Overall Experience
  • 1
  • 0
  • 0
  • 0
  • 2
Date Published
  • 3
  • 1
  • 1
  • 2
  • 1
Reviewer Connection to CERA - Ayrshire
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from Tara F (Daughter of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been receiving three visits per day by the team from Cera care for at least 18 months now and I cannot fault them. Mum likes a drink and chain smokes and can be very stubborn, yet the team have never failed to turn up and it gives me so much peace of mind to know that someone is looking out
for her when I live so far away.
Two of the carers in particular are exceptional and will go the extra mile to ensure mum eats during the day and is as safe as possible, but all carers treat her with compassion and respect.
Having the app means I can check the visit notes daily and know if there are any issues, but the team also phone immediately if they have any concerns. I would recommend them to anyone considering care for their relatives, you can't manage everything alone.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Fiona W (Client) published on 27 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Dreadful, I get one minute instead of 30 per visit. I have to employ a cleaner to clean up after them, and they shout at me a lot. There is no care plan in this house, they stand and chat in my kitchen. In one week I have had 65 different people in my house.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H M (Son of Client) published on 26 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have given one star as unable to give zero stars. CERA care, based in Prestwick, is an absolutely terrible company with incompetence and lies from this company from the start. We finally got another care company in as Cera had been shocking from the start, absolutely a disgrace and untrustworthy.
Reply from Suzanne Fleming, Registered Manager at CERA - Ayrshire

We believe that we did our very best to support the service user in partnership with all the professionals involved. Our complaint policy and procedure has been given to the service user should they wish to make a formal complaint.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 5.5 (5.545)

Overview of Review Score

The Review Score of 5.5 (5.545) out of 10 for CERA - Ayrshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 2.5 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.545 for CERA - Ayrshire is calculated as follows: ( (3 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 11 Ratings = 2.545
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CERA - Ayrshire is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 19 Sep 2023
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about CERA - Ayrshire

What Type of Services does CERA - Ayrshire offer?

CERA - Ayrshire offers Home Care.

How many Carers does CERA - Ayrshire employ?

CERA - Ayrshire employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CERA - Ayrshire to verify any information. View our terms and conditions. CERA - Ayrshire has an Basic Service - more info.