Cera - Halton (Premier Care)

Very disappointed in the company, in fact, can be quite angry, sorry. Don't keep to the package set out, in my case important, but ring up does not seem to make any difference. Management seem very nice on phone and they are, but when it comes to sorting out problem nils vill. Very unhappy, very.

I have been trying to get an ongoing complaint sorted for nearly four months now for my mother. The times that she is supposed to have her tea and late-night call are never on time and have caused my mother to fall trying to make her tea as they aren't there to do what they are paid for. A man in the office who I've spoken to on several occasions has got an appalling attitude and passes the buck, blaming the carers for being late when it's him who gives them the times to visit. In fact tonight they haven't even turned up to do her tea visit and no call to say why. Totally disgusted with the way my mother has had to put up with this care. If it is not resolved and quick I am going to report it to CQC.