Cera - Plymouth

66 Faraday Mill, Cattedown, Hooe PL4 0ST
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7.7 1 Review
  • Cera - Plymouth, Hooe
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Care Provided by Cera - Plymouth

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.55

Contact us today to find out more

These prices are only a guideline, please contact Cera - Plymouth to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sheran Gassama (Registered Manager)
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Cera - Plymouth Reviews (1)

7.7

Cera - Plymouth has a Review Score of 7.7 (7.667) out of 10, based on 1 reviews in the last 2 years.
Over all time Cera - Plymouth has 1 review.

Overall Experience
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Total of 1, showing 1-1
Review from Susan P (Client) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a client of Cera Care Plymouth. I would have no hesitation to recommend the girls who come around as my carers. They are diligent, professional, very friendly and caring people. There is literally nothing they won't do to help, they have save my leg. I had sepsis I was on the verge of losing it
and the care from these people twice a day has kept my leg. They work long and hard hours, for not very good pay as we all know. In my opinion I would pay them £20 hourly. They do need better communication and leadership which I understand is coming along now. For a while things were not run as good as they could have been, we all got letters apologizing which I thought was really good keeping us up to date what is happening because we didn't know.
I have my favourite carers from the Plymouth office they know who they are, I'm not allowed to mention them by name. They come on a regular basis if it wasn't for their care I'm not sure where I would be.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.7 (7.667)

Overview of Review Score

The Review Score of 7.7 (7.667) out of 10 for Cera - Plymouth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Cera - Plymouth is calculated as follows: ( (5 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 6 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cera - Plymouth is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Mar 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Cera - Plymouth

What Type of Services does Cera - Plymouth offer?

Cera - Plymouth offers Home Care.

How many Carers does Cera - Plymouth employ?

Cera - Plymouth employs 400 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cera - Plymouth to verify any information. View our terms and conditions. Cera - Plymouth has an Basic Service - more info.