CareYourWay Devon

Little Spires, East Allington, Torquay TQ9 7QE
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9.8 87 Reviews
  • CareYourWay Devon, Torquay
CareYourWay is a family run, multi-award-winning home care agency devoted to providing the highest quality relationship-led care for vulnerable adults.

Founded in 2005, they have been at the forefront of specialised social care for over 20 years, supporting individuals to live a fulfilling and happy life within the comfort of their own homes. CareYourWay's mission is to ensure everyone receiving their care feels as if they are a part of their care community, enabling them to feel as if they can make suggestions, take part in events, and have open involvement with the way their support is delivered.

A tailor-made, bespoke service that places a person receiving support at the centre of all decision making in respect of their care. A service that is adaptable and flexible to meet all needs, which allows people to feel in control of their lives whilst receiving the necessary support to live life their way.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

At CareYourWay, every care plan is uniquely designed to suit your individual needs and preferences. To make our services as accessible as possible, we adopt a dependency fee guide, ensuring pricing reflects the level of support you require. Clients are charged on a price-per-hour basis, with fees varying according to your bespoke care plan. We’d be delighted to discuss your personal requirements and provide clear, tailored pricing information — please feel free to contact us for a friendly, no-obligation conversation.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sarah Sabater (CEO & Founder)

CareYourWay Devon Reviews (87)

Total of 87, showing 1-20
9.8

CareYourWay Devon has a Review Score of 9.8 (9.815) out of 10, based on 36 reviews in the last 2 years. Over all time CareYourWay Devon has 87 reviews.

Overall Experience

  • 73
  • 11
  • 2
  • 0
  • 1

Date Published

87
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21
36
51

Review from S W (Client) published on 17 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, lovely carers, helpful and friendly.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you so much for your very kind words - it is our pleasure to provide the care that we do.

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Review from G G (Client) published on 16 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and considerate.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you so much for your very kind review. It means the world to us.

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Review from H M (Client) published on 14 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints, very nice carers.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you so much for your very kind words. We hugely appreciate it.

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Review from G B (Client) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Lovely carers.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for the wonderful and very kind comments - it's incredibly appreciated

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Review from A C (Wife of Client) published on 17 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent, office always helpful & polite.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you so much for your very kind words. It is both our pleasure and privilege to provide the care and support that we do.

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Review from M F (Wife of Client) published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers very professional and kind.
My husband is very happy to be cared by them, he has dementia and is often very confused.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you so, so much for your very kind words. It is both our privilege and pleasure to provide the support we do for your husband.

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Review from J H (Client) published on 12 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful carers, very convenient.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you so much for your very kind words. We deeply appreciate the kind comments.

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Review from M L (Client) published on 12 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, lovely bunch of carers.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your wonderful review. We deeply appreciate the kind words.

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Value for Money

Review from R A (Client) assisted by family/friend published on 19 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite satisfied carers really good.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your wonderful review - it means the world to us.

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Management

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Value for Money

Review from S B (Daughter of Client) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care was exemplary. She had consistent, fantastic carers who really championed quality of life. There was a real noticeable difference in her day to day attitude, and she really, really valued the care provided. Definitely worth to pay for quality.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you so much for your wonderful review - it is greatly appreciated.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from J R (Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All fine, carers are great.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your wonderful review - we appreciate the very kind words.

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Management

Treated with Dignity

Value for Money

Review from N B (Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very lucky in finding a care company as good as I have found. Nothing is too much trouble and I am always amazed at the lengths your team members are willing to go to, irrespective of time and difficulty.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your wonderful review - we appreciate the very kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen A (Daughter-in-law of Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers that attend to mum.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your wonderful comments. It's our pleasure to provide the care that we do.

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Review from Jane G (Daughter of Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

CareYourWay Devon have been outstanding in the care given to my late mum and living stepfather. The carers are always friendly, caring and efficient. Nothing is too much trouble. Very happy.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you, very much, for the wonderful review. It means the world.

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Review from J R (Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pretty good. Brilliant carers.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for the wonderful review. It's our pleasure to provide the care that we do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R M (Client) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers wonderful.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you very much for your heartwarming review. It means the world to us.

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Review from P C (Client) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

CareYourWay Devon are my lifeline and I have never had any doubt about the quality of care, staff and management. I have worked in care myself for 25 years and I know how vital the support is to anyone vulnerable! They are an excellent company in all ways!

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your wonderful review. It is our absolute pleasure to provide the care that we do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robert H (Husband of Client) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers have been kind, helpful competent. We have had a few problems getting used to timings. Ordinary things like conversation has been good.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your wonderful review. It means the world to us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jade C (Daughter of Client) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This agency is an absolute disgrace. Their approach is to place an inappropriate carer into your home and hope they will cope. I had to complain again and again to the office when carers had no clue how to cook a simple meal, left all the meal preparation to my elderly father, didn't alert us to a painful
rash my mother was suffering from, or were unable to use the hoist. In 2 months they sent 6 different carers (only 1 of which was capable) which was unsettling and difficult for my mother to adjust to, and one handover took 10 minutes and the new carer had to figure out how to work the hoist herself. I could go on and on, but worst of all was when I discovered my mother had not had her teeth brushed for 5 weeks. "Oral Care" had not been added to the list of duties provided by the office, but none of the carers questioned why and left her teeth to rot. If I hadn't been so stressed I'd have raised a formal complaint and reported them to CQC. Do your research and find another agency.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for sharing your concerns. We were very troubled to read your review, and we take any feedback regarding our services extremely seriously. However, we have conducted a thorough investigation into your claims and found that the allegations made do not align with the records and evidence we have from our carers and management team. Our priority is always to provide outstanding-quality care, and we follow rigorous processes to ensure carers are trained, competent and informed about the specific needs of each client. We also maintain detailed logs of care provided, including oral care and equipment usage. We would welcome the opportunity to clarify your misunderstandings or concerns further. If you would like to discuss this matter, please don't hesitate to contact us directly on 01548 521789.

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Review from N C (Daughter of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CareYourWay has become an indispensable and highly valued part of the care team for my grandparents. Their team worked flawlessly alongside other healthcare professionals, always maintaining a truly person-centered approach. I can't recommend them highly enough - from their skilled and compassionate
professional carers to their exceptional 24/7 on-call team, who are always available to provide support whenever needed.
In my experience, no question was ever too trivial, and no situation too complex for CareYourWay to address with care and expertise. They truly go above and beyond.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you very much for your wonderful review - it is our pleasure to provide the care that we do.

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for CareYourWay Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for CareYourWay Devon is calculated as follows: ( (196 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 216 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareYourWay Devon is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (22)

Meet the Team (4)

Sarah

Sarah Sabater

Job Title: Chief Executive Officer

Joined: 2006

Sarah has devoted 34 years to a career in caregiving, excelling in her role and earning numerous accolades for her unwavering commitment. Her dedication has been recognized with awards such as Best Employer of Mums and Innovation & Excellence Awards.


At the heart of Sarah's work is her involvement in operational aspects, where she leads initiatives to enhance in-home care services. She is deeply invested in elevating the perception of caregiving as both an industry and a profession. Having founded and managed two successful residential care homes, Sarah realized her passion lies in-home care. Since 2006, she has been instrumental in shaping the landscape of home care, collaborating with health authorities to improve standards regionally and nationally.

Manuel

Manuel Sabater

Job Title: Director of Culture

Joined: 2006

Manuel is committed to delivering exceptional care services in the local community. His goal is to establish a brand known for its credibility and reliability as an employer. Leveraging his extensive expertise in human resources, people management, and retention strategies, Manuel provides comprehensive support to his staff, fostering career advancement, empowerment, and a healthy work-life balance. As an associate member of the Chartered Institute of Professional Development (CIPD), Manuel actively pursues innovative approaches to employment practices within the caregiving sector.

Yasmine

Yasmine Sabater

Job Title: Chief Commercial Officer

Joined: 2015

Yasmine serves as the Finance and Business Development Director, driven by a profound understanding of the significance of quality care. Her unwavering passion for delivering exceptional service has been a constant throughout her tenure. Leveraging her extensive business acumen, Yasmine has facilitated CareYourWay in reaching a wider audience in need of home care, offering financial assistance where necessary and supporting families across diverse care needs. Her commitment, drive, and dedication have propelled the business forward, playing a pivotal role in its success. Yasmine's unique blend of expertise brings invaluable insights to the forefront of CareYourWay's operations.

Jonathan

Jonathan Sabater

Job Title: Chief Operations Officer

Joined: 2019

Jonathan's journey into the realm of caregiving was inspired by the loving care he and his family provided to his grandmother. Coming from a business background, Jonathan swiftly became an associate of the Digital Marketing Institute (DMI) and earned a higher education degree in digital marketing, accumulating years of experience in the field. As the Director of Brand & Marketing, his mission is to cultivate a strong presence for the business's home care service, passionately raising brand awareness to extend support to individuals in need of assistance at home.

Frequently Asked Questions about CareYourWay Devon

What Type of Services does CareYourWay Devon offer?

CareYourWay Devon offers Home Care.

How many Carers does CareYourWay Devon employ?

CareYourWay Devon employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareYourWay Devon to verify any information. View our terms and conditions. CareYourWay Devon has an Enhanced Service - more info.