CareYourWay Devon

Little Spires, East Allington, Torquay TQ9 7QE
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9.8 87 Reviews
  • CareYourWay Devon, Torquay
CareYourWay is a family run, multi-award-winning home care agency devoted to providing the highest quality relationship-led care for vulnerable adults.

Founded in 2005, they have been at the forefront of specialised social care for over 20 years, supporting individuals to live a fulfilling and happy life within the comfort of their own homes. CareYourWay's mission is to ensure everyone receiving their care feels as if they are a part of their care community, enabling them to feel as if they can make suggestions, take part in events, and have open involvement with the way their support is delivered.

A tailor-made, bespoke service that places a person receiving support at the centre of all decision making in respect of their care. A service that is adaptable and flexible to meet all needs, which allows people to feel in control of their lives whilst receiving the necessary support to live life their way.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

At CareYourWay, every care plan is uniquely designed to suit your individual needs and preferences. To make our services as accessible as possible, we adopt a dependency fee guide, ensuring pricing reflects the level of support you require. Clients are charged on a price-per-hour basis, with fees varying according to your bespoke care plan. We’d be delighted to discuss your personal requirements and provide clear, tailored pricing information — please feel free to contact us for a friendly, no-obligation conversation.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sarah Sabater (CEO & Founder)

CareYourWay Devon Reviews (87)

Total of 87, showing 61-80
9.8

CareYourWay Devon has a Review Score of 9.8 (9.815) out of 10, based on 36 reviews in the last 2 years. Over all time CareYourWay Devon has 87 reviews.

Overall Experience

  • 73
  • 11
  • 2
  • 0
  • 1

Date Published

87
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21
36
51

Review from Ian I (Son of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both the company and the specific primary caregiver were terrific across the board. They listen to our concerns and also made frequent suggestions as to how care could be adjusted to fit our Mother's changing needs.
We always felt 100% that there was excellent care and felt that our Mum was safe, and
mentally engaged as far as her dementia allowed.

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Review from Marion B (Niece of Client) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent company with lovely staff, very caring and adaptable and respond to any situation. I have complete confidence in the company for the care of my 97-year-old aunt.

Reply from Manuel Sabater, HR Director at CareYourWay Devon

Greetings, we are delighted to be able to help you and your aunt with our services. It brings great joy to hear your positive feedback!

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Review from B S (Power of Attorney of Client) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family have been very happy with the care that our aunt has received from The Care Company (SW).
They have looked after her tirelessly and have adapted the level of care provided as her needs have increased.
Their care and attention have enabled her to remain in her own home for as long
as possible.

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Review from Angela H (Daughter of Client) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad I chose this company to look after my mum's needs. She is happy too. She was resistant to having any help at first, but I know she looks forward to seeing the carers, and it gives her much more than just the practical things they assist her with. I have met a few of the lovely people that
come, and I know she is in safe hands. Whenever I have needed to talk to someone in the office, they are always polite and helpful. Thank you all.

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Review from Stevie M (Client) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received care for several years from a number of different providers, and never has the care I have received, felt more genuine or to such high standards.


I have physical and mental health problems, and there is a word that comes to me again and again and that is warmth, no one else has demonstrated

it so well in such practical ways, it allows me to feel safe, receiving personal care, talking about worries for the day ahead, being a stakeholder in planning my care, are just a few of the many ways they show warmth and such care.
They are always looking for new ways to motivate and interact with myself and other clients.
Most of my life I learnt not to trust, writing this through tears, I realise they have my trust.

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Review from J B (Daughter of Client) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care company were very prompt at providing the live-in carer when contacted. There were initial hiccups at getting a 'good match' but that was resolved quickly. (It was lovely that Mum could stay in her own home which she was adamant about for roughly the same cost as a good quality care home).
Unfortunately,
she was too demanding at night to allow the live-in carer to get enough sleep so an extra 'awake' cover was needed. This trebled the cost which made Mum very angry. This exhibited itself in even worse sleepless nights. During all this, the carers were very patient and did a wonderful job but Mum decided to try the local care home. She now appreciates the care she had in her own home.

Reply from Manuel Sabater, HR Director at CareYourWay Devon

Thank you very much for your kind feedback. If can be of any further help, please do not hesitate in contacting us.
Warmest regards.

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Review from J T (Daughter of Client) published on 28 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I cannot fault the service given. Not one person I came into contact with was ever other than supportive, gentle and patient, both in the early days when it was simply I have a weel to was my mother, and then in her final days when it was four visits a day. They not only looked after my mother
but me as well. As my mother's mental health declined along with her physical health, she became more difficult, which they responded to with unfailing gentleness. Other plus parts - they used the same three carers until the final days, so they knew my mum well. Delays in arriving were notified. One of the owners does ad hoc care visits herself, she laughs at being told to go hang herself by Mom.

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Review from K S (Daughter of Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having encountered appalling 'caring' in my own town, I was not sure what to expect, but from the first, The Care Company staff were; friendly, courteous, caring, efficient, thoughtful, helpful and cooperative as individuals and in their teams.
I can't speak highly enough of the kindness they showed
my father and me, being sensitive to the distance I had to travel to be there.
I am so grateful to them for making up for the deficiencies elsewhere in the 'system' and for making Dad's last days comfortable, safe and happy. Bless you all.

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Review from C F (Sister of Client) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been really pleased with the service the company provides. People are very approachable and understanding. I think its great to have the carers stick to their full 1/2 hour and over if necessary. They have all been kind to my brother who has been ill and that includes the office staff. So i'd
like to take this opportunity to thank you all.

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Review from P S (Wife of Client) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my husband and the whole family received during the last 3 weeks of his life was exceptional. We couldn't have asked for anything more. We were supported in every way and we were able to be with my husband at all times it was a very valuable time which we will never forget. Thank you so
much.

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Review from R E (Husband of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care right from the beginning and right up to the end of my wife's life. All care was conducted professionally at all times. No job was too small. Met some very nice human beings.

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Review from Julia H (Daughter of Client) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose the Care Company to provide a care package for my father to enable him to return home for the last weeks of his life. Having contacted several agencies I was impressed by the attitude of the first person I spoke to as they were interested in my father’s needs rather than how we were intending
to pay for the care.

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Review from J W (Wife of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were friendly, sympathetic and skilled; they appeared to be well trained and have the necessary expertise to assure my husband and myself of their understanding. I was impressed that they took the time and trouble to get to know him as a person, his likes, dislikes and views. The carers also
took time to support me. The quality of their practice ensured that his dignity was preserved up to the time of his death.

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Review from L C (Client) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good. Time of visits satisfactory. All carers efficient, sympathetic and caring.

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Review from P H (Wife of Client) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent and very professional care.

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Review from Gillian H (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good with slight disruption over the Christmas period which is understandable.

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Review from J H (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring company with happy staff.
Staff well trained and efficient.
Very helpful and accommodating office staff. A company I would recommend without hesitation to any person/relative needing this service.

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Review from Angela S (Wife of Client) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company not only cared for my husband but for my wellbeing as my husband had very bad dementia.
I would recommend them to anyone, the care and kindness they showed my husband and myself and I will never forget.

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Review from Elizabeth V (Daughter of Client) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received help with his care from The Care Company SW Ltd as he became increasingly poorly with prostate cancer over a two year period. During this time the agency provided my father with excellent care and support adapting well to his changing needs and managing to provide a continuity of
care with familiar carers (who dad became very fond of) despite a house move halfway through the care period. This allowed him to live as an independent as possible in Kingsbridge area he loved until he returned to spend the final 6 weeks of his life with his family in Herefordshire aided by carers from the local St Michaels Hospice.

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Review from L W (Daughter of Client) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, professional and understanding of my mother's needs. The carer was so kind and not at all patronising towards my mother. I felt completely at ease leaving my mother in their care. There was a little mix up over the start time, however, the care provided more than made up for this.
I would
certainly use this company again if and when needed as I found my mother happy and healthy on my return.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for CareYourWay Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for CareYourWay Devon is calculated as follows: ( (196 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 216 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareYourWay Devon is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (22)

Meet the Team (4)

Sarah

Sarah Sabater

Job Title: Chief Executive Officer

Joined: 2006

Sarah has devoted 34 years to a career in caregiving, excelling in her role and earning numerous accolades for her unwavering commitment. Her dedication has been recognized with awards such as Best Employer of Mums and Innovation & Excellence Awards.


At the heart of Sarah's work is her involvement in operational aspects, where she leads initiatives to enhance in-home care services. She is deeply invested in elevating the perception of caregiving as both an industry and a profession. Having founded and managed two successful residential care homes, Sarah realized her passion lies in-home care. Since 2006, she has been instrumental in shaping the landscape of home care, collaborating with health authorities to improve standards regionally and nationally.

Manuel

Manuel Sabater

Job Title: Director of Culture

Joined: 2006

Manuel is committed to delivering exceptional care services in the local community. His goal is to establish a brand known for its credibility and reliability as an employer. Leveraging his extensive expertise in human resources, people management, and retention strategies, Manuel provides comprehensive support to his staff, fostering career advancement, empowerment, and a healthy work-life balance. As an associate member of the Chartered Institute of Professional Development (CIPD), Manuel actively pursues innovative approaches to employment practices within the caregiving sector.

Yasmine

Yasmine Sabater

Job Title: Chief Commercial Officer

Joined: 2015

Yasmine serves as the Finance and Business Development Director, driven by a profound understanding of the significance of quality care. Her unwavering passion for delivering exceptional service has been a constant throughout her tenure. Leveraging her extensive business acumen, Yasmine has facilitated CareYourWay in reaching a wider audience in need of home care, offering financial assistance where necessary and supporting families across diverse care needs. Her commitment, drive, and dedication have propelled the business forward, playing a pivotal role in its success. Yasmine's unique blend of expertise brings invaluable insights to the forefront of CareYourWay's operations.

Jonathan

Jonathan Sabater

Job Title: Chief Operations Officer

Joined: 2019

Jonathan's journey into the realm of caregiving was inspired by the loving care he and his family provided to his grandmother. Coming from a business background, Jonathan swiftly became an associate of the Digital Marketing Institute (DMI) and earned a higher education degree in digital marketing, accumulating years of experience in the field. As the Director of Brand & Marketing, his mission is to cultivate a strong presence for the business's home care service, passionately raising brand awareness to extend support to individuals in need of assistance at home.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareYourWay Devon to verify any information. View our terms and conditions. CareYourWay Devon has an Enhanced Service - more info.