CareYourWay Devon

Little Spires, East Allington, Torquay TQ9 7QE
Review Us
9.8 87 Reviews
  • CareYourWay Devon, Torquay
CareYourWay is a family run, multi-award-winning home care agency devoted to providing the highest quality relationship-led care for vulnerable adults.

Founded in 2005, they have been at the forefront of specialised social care for over 20 years, supporting individuals to live a fulfilling and happy life within the comfort of their own homes. CareYourWay's mission is to ensure everyone receiving their care feels as if they are a part of their care community, enabling them to feel as if they can make suggestions, take part in events, and have open involvement with the way their support is delivered.

A tailor-made, bespoke service that places a person receiving support at the centre of all decision making in respect of their care. A service that is adaptable and flexible to meet all needs, which allows people to feel in control of their lives whilst receiving the necessary support to live life their way.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

At CareYourWay, every care plan is uniquely designed to suit your individual needs and preferences. To make our services as accessible as possible, we adopt a dependency fee guide, ensuring pricing reflects the level of support you require. Clients are charged on a price-per-hour basis, with fees varying according to your bespoke care plan. We’d be delighted to discuss your personal requirements and provide clear, tailored pricing information — please feel free to contact us for a friendly, no-obligation conversation.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sarah Sabater (CEO & Founder)

CareYourWay Devon Reviews (87)

Total of 87, showing 21-40
9.8

CareYourWay Devon has a Review Score of 9.8 (9.815) out of 10, based on 36 reviews in the last 2 years. Over all time CareYourWay Devon has 87 reviews.

Overall Experience

  • 73
  • 11
  • 2
  • 0
  • 1

Date Published

87
10
21
36
51

Review from D G (Client) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm entirely satisfied with the care I receive, in fact, the group of carers working in my area are as good as one could ever hope for, in short, exemplary. I have no hesitations in saying that CareYourWay have provided me with the most meticulous care and support I have yet to receive. I therefore
would rate them the best by some. I believe anytime I felt the need to contact the office, I would receive a prompt and satisfactory answer. CareYourWay have provided carers with whom I have great confidence and rapport with. Resulting in the thing I have come to value most.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

We cannot express how much this made our day. Thank you so much for the wonderful words. It truly means everything to us.

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Review from C D (Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, lovely staff.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your wonderful review - it's our pleasure to provide the care that we do.

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Review from M A (Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff, quite satisfied.

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Review from S W (Niece of Client) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers! A few changes by phone. The timing is good.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your lovely review - our teams love providing the care that we do.

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Review from R M (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service. Lovely and friendly staff.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you so much for the kind and wonderful words.

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Review from A L (Daughter of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fine.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for your review and kind ratings. Thank you again for taking the time to review CareYourWay.

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Review from G H (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good, lovely service.

Reply from Jonathan Sabater Romero, Marketing Manager at CareYourWay Devon

Thank you for the wonderful review - we are humbled by your lovely words.

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Review from M M (Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always appreciate the help. All carers are loving.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you so much for the kind words - it's our pleasure.

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Review from S H (Wife of Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient service.
Sympathetic staff with experience in dealing and helping with my husband who has a stroke in January.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you so much for the lovely review - it's our pleasure to provide the care that we do.

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Review from Patricia D (Partner of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good and helpful.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you so much for the kind words, it's our pleasure to provide the care that we do for your loved one.

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Review from J B (Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very satisfied with all my care both from the more experienced and the more recently started carers. They are excellent at remembering routines and thinking of ways to help.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Devon

Thank you for the wonderful review - it's our pleasure to provide the care that we do.

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Review from V H (Client) published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful.

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Review from J S (Wife of Client) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are pleasant and excellent.

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Review from M K (Daughter of Client) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful to meet and talk through the care plan in detail and to be made aware of other services available and to discuss our ongoing needs. We have found carers to be efficient and caring.

Reply from Jonathan Sabater Romero, Marketing Director at CareYourWay Devon

Thank you for leaving your valuable feedback - it is a pleasure to deliver care for your family.

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Review from J H (Client) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality of care has been mostly excellent, careful and attentive.

Reply from Jonathan Sabater Romero, Marketing Director at CareYourWay Devon

It is our pleasure to provide care for you. Thank you for your kind review.

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Review from Elizabeth R (Sister of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the Care Your Way team to be helpful and accommodating and, at all times, provide an efficient and helpful service. I rate them very highly indeed and look forward to a continuing association over time, as long as my brother needs care.

Reply from Jonathan Sabater Romero, Marketing Manager at CareYourWay Devon

Thank you for your lovely review. It is our pleasure to provide care for your brother.

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Review from L F (Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used my current care supplier for a few years now. I have found the company tries hard to supply a helpful and useful service and as long as my savings last, as long as I do, I hope to continue. I find the staff helpful and always try to accommodate my needs. Long may it continue.

Reply from Jonathan Sabater Romero, Marketing Manager at CareYourWay Devon

Thank you so much for your review - it is absolutely our delight to provide care to you.

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Review from B H (Daughter of Client) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team from CareYourWay have been helpful and considerate and on visits are always kind and respectful to my dad. They always do their best to accommodate my dad's needs. If there are any alterations to schedules (which is rare) they update us promptly and advise us even if the delay is only
10 minutes. Some of my dad's care needs are complex and they have been very good in training their staff to provide his care. One carer, in particular, has been great, providing training to the less experienced members of the team. All the carers have been very supportive to my mum, sister and me too.
Thank you.

Reply from Jonathan Sabater Romero, Marketing Director at CareYourWay Devon

Thank you so much, it's a pleasure to provide care to your father.

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Review from Shelly D (Daughter of Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Very pleased with the support given to my mum. Going through a recent change in Mum's health has been a worry for the family but with CareYourWay nothing has been too much trouble for them and if they are able to help in any way. Thank you CareYourWay.

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Review from Norman B (Client) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always done a good job for me.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for CareYourWay Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for CareYourWay Devon is calculated as follows: ( (196 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 216 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareYourWay Devon is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (22)

Meet the Team (4)

Sarah

Sarah Sabater

Job Title: Chief Executive Officer

Joined: 2006

Sarah has devoted 34 years to a career in caregiving, excelling in her role and earning numerous accolades for her unwavering commitment. Her dedication has been recognized with awards such as Best Employer of Mums and Innovation & Excellence Awards.


At the heart of Sarah's work is her involvement in operational aspects, where she leads initiatives to enhance in-home care services. She is deeply invested in elevating the perception of caregiving as both an industry and a profession. Having founded and managed two successful residential care homes, Sarah realized her passion lies in-home care. Since 2006, she has been instrumental in shaping the landscape of home care, collaborating with health authorities to improve standards regionally and nationally.

Manuel

Manuel Sabater

Job Title: Director of Culture

Joined: 2006

Manuel is committed to delivering exceptional care services in the local community. His goal is to establish a brand known for its credibility and reliability as an employer. Leveraging his extensive expertise in human resources, people management, and retention strategies, Manuel provides comprehensive support to his staff, fostering career advancement, empowerment, and a healthy work-life balance. As an associate member of the Chartered Institute of Professional Development (CIPD), Manuel actively pursues innovative approaches to employment practices within the caregiving sector.

Yasmine

Yasmine Sabater

Job Title: Chief Commercial Officer

Joined: 2015

Yasmine serves as the Finance and Business Development Director, driven by a profound understanding of the significance of quality care. Her unwavering passion for delivering exceptional service has been a constant throughout her tenure. Leveraging her extensive business acumen, Yasmine has facilitated CareYourWay in reaching a wider audience in need of home care, offering financial assistance where necessary and supporting families across diverse care needs. Her commitment, drive, and dedication have propelled the business forward, playing a pivotal role in its success. Yasmine's unique blend of expertise brings invaluable insights to the forefront of CareYourWay's operations.

Jonathan

Jonathan Sabater

Job Title: Chief Operations Officer

Joined: 2019

Jonathan's journey into the realm of caregiving was inspired by the loving care he and his family provided to his grandmother. Coming from a business background, Jonathan swiftly became an associate of the Digital Marketing Institute (DMI) and earned a higher education degree in digital marketing, accumulating years of experience in the field. As the Director of Brand & Marketing, his mission is to cultivate a strong presence for the business's home care service, passionately raising brand awareness to extend support to individuals in need of assistance at home.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareYourWay Devon to verify any information. View our terms and conditions. CareYourWay Devon has an Enhanced Service - more info.